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Find a Location

The Rental Group has 1 locations, listed below.

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    Business ProfileforThe Rental Group

    Real Estate Rentals

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    127 Massachusetts Ave, Arlington, MA 02474-8615
    BBB File Opened:
    12/8/2009
    Years in Business:
    20
    Business Started:
    1/1/2004
    Type of Entity:
    Corporation
    Number of Employees:
    1
    Business Management
    • Mr. Steven V Dibenedetto, Manager
    Contact Information

    Principal

    • Mr. Steven V Dibenedetto, Manager

    Customer Contact

    • Mr. Steven V Dibenedetto, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/19/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    In around mid August while I was expecting my wifes arrival from oversees, I saw an apartment through a broker house [The Rental Group (a ******** of ********* real estate), *****************************************************************************, ***************************************, the Broker/owner, Cell # ************, office phone # ************ ] that I liked and gave the brokers agent the holding fee ($2300 by check) that they could deposit and gain if I signed the lease,As I did my final assessment before signing the apartments lease, I learned that my wife will not be able to join me for another at least 8 to 12 months, therefore I told the broker that I will not be able to sign the lease because my wifes arrival has been delayed and I financially wont be capable of renting that place, because I will be encountered with roof cost split while my wife is still oversees. I told him that I couldnt financially jeopardize neither the landlord nor myself by a wishful thinking to expand to a larger place before my wife joins me.When I submitted the application, the broker's agent made me sign a piece of paper, indication that they will charge 1 month fee upon agreement and put me under impression that they will never gain the fund unless I sign the lease. Nevertheless, he cashed the check while he was preparing the lease and never return the fund after I couldnt sign the lease.While he used lots of discriminatory languages to proof his point, I tried to show him my existing lease extension in order to proof that my reason for not signing his lease isnt because that I have found better and/or less expensive place, furthermore I offered him time compensation for showing the place to me and preparing the lease that didn't go through.He arrogantly declaimed all and didnt return my deposit while I never signed the apartment lease.
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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Molly O

    1 star

    03/28/2022

    This rental agency gives real estate agents a bad name. Please look up the legality of any fees they tell you are "normal", and if you end up doing business with them, try to get them to give you a promise in writing, that way you'll have a prayer of getting your money back when they inevitably don't follow through.

    Local BBB

    Better Business Bureau in Eastern MA, ME, RI & VT

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