Business ProfileforNorth Point Property Management

On March 24, 2023, this association sent maintenance workers out to my house without a confirmation or permission from me. The maintenance workers were sent out to fix my bathroom ceiling that was caused by water damage from the roof. However, as I said, I did not give the association permission or confirmation for that date. They showed up on their own assumption. The maintenance workers told me they were concerned that the association sent them out with out a confirmation and that it was no big deal to plan to come back on a confirmed date. However, they did not tell me I would receive over a $300 charge for this event. When I received the over $300 charge, it was not a detailed invoice. I had to call several times to figure it out that the charge was for supposedly for rescheduling. I tried getting this issue settled a couple weeks ago with multiple phone calls, and finally providing one final email on this issue. In the email I provided proof that this claim is fraudulent and that I never confirmed that date. Unfortunately, nobody has gotten back to me yet. On top of that I am now receiving late fee charges for this fraudulent over $300 charge. Not only am I dealing with this issue, but it also took months for my bathroom to be fixed. This was because the condo was trying to avoid financial responsibility. It wasnt until I told them that I found it in their condo policy that they need to fix internal water damage caused by a common area a.k.a. the roof. At this point, I would like assistance in dealing with this association. I would like the association to remove this fraudulent charge from my account with them. As well as, remove the ridiculous late fees. Thank you.