Business ProfileforVillage Motors, Inc.

We signed a new lease on a Volvo XC60 in June 2022 to replace our other Volvo that we had been driving for 3 years. We opted for Volvo years back due to my wife having been in a near death car accident when she was younger, and Volvo consistently being advertised by them as the "Safest car you can get". The first lease we had with Volvo (From 2019-2022) was a great experience, but the car we received in June of 2022 starting having issues very early. At first it was issues like: Car wont start, AC is not working, Infotainment screen does not start up etc. Issues that were not directly safety related. Had the car for repairs a few times, but Volvo updated the software and said "Problem is resolved" - But it was not. In May of 2023 I started to experience more serious issues like: Car shutting off dashboard while driving, Cruise control shuts off without warning, Breaks malfunctioning, car shutting off while driving, blinkers not working. (Video evidence of some issues available). Again i turn it into service over the summer, and Volvo has the car for 2-3 weeks without providing a loaner. I receive the car back saying the issue is resolved - It was not. After having a near accident experience in the car when it shut down on the highway again, i turn it over to Volvo asking for a resolution, something that is not just "software update". Now after many months with a loaner car that is not my own Volvo has not repaired the car, but decided nothing is wrong with it despite the many incidents. They are offering me to sign a new and more expensive lease or take back my faulty car and receive monetary compensation to drive it until the lease ends.. I have no interest in putting my family at risk, not for any amount of compensation. At this point i am trapped in paying for a faulty lemon car i can not drive, or signing a new and more expensive lease that i can not and will not afford on a similar car at Boston Volvo