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Business Profile

Beauty Salon

Dellaria Salons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

This profile includes complaints for Dellaria Salons's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dellaria Salons has 19 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6, 2024 a $25.00 gift card was ordered from ************************. Confirmation of this purchased was received by me (Order #****-5473 along with the statement that the gift card had been sent to my email address ********************* My checking account was debited $25.00 on December 7, 2024. However no emailed gift card was received.This is the third year I have had a problem with this same issue. Eventually in 2023 and 2022 after many emails to **************** manager ***** ******* I got my gift cards; however the problem has not been fixed and I am not interested in spending the next few weeks trading multiple emails with *** ******* who has neither the ability nor interest in either refunding my money or providing the gift card. I did try to resolve the problem on December 6, 2024 I sent an email to *** Gizanis asking for the gift card or my moneyshe has chosen to ignore my request as she has done multiple times in 2022 and 2023. I have copies of all my emails with *** ******* if you need to see them.I am **********************************************************************************************************************************************

      Business Response

      Date: 12/16/2024

      Dear BBB,

      We are very sorry to hear about this guest's online gift card experience, and we apologize for her inconvenience!  However, after conducting a very thorough search, this is the "first" communication ever received by myself and/or our office concerning this guest's 12/6/24  issue. No email was ever received at ************************************* by this guest concerning her online gift card commuter glitz.

      As ************************ system indicates, guest purchased a $25 E-Gift Card online on 12/5/24, not on "12/6/24", which our system also confirms the $25 gift card was emailed to both the Recipient's Email and the Sender's Email. However, as the attached confirmation receipt shows, both the Sender's Email and the Recipient's Email are under the same exact email - ******************************. 

      Again, we apologize for any inconvenience, but this is the first notice received concerning guest's "12/6/24" gift card issue. Attached, please find a copy of the guest's $25 Gift Card receipt with all pertinent information for redemption.

      Sincerely,

      ***** *******

       

      Customer Answer

      Date: 12/16/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:03/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stylist did not cut hair according to clearly laid out instructions in consultation. I have been trying to get a refund and they will only give me a gift card to a business I do not feel comfortable using again. I also have been very sick since the incident because I had to leave the salon with a wet back on a cold night. I just want my money refunded to my original method of payment.

      Customer Answer

      Date: 03/14/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 03/18/2024

      RE: Complaint ID # ********



      Dear Sir/Madame:

      As previously explained to client, ***********************, we are sincerely sorry to hear of her disappointing hair service!  Upon contact, the client was reassured that with over 50yrs experience in the beauty industry, 20 salon locations, and over 400 well-trained licensed stylists, Dellaria salons posted company policy guarantees all hair services 100%.

      As such, the client was offered to come back into salon for Dellaria Salons to see the results of her disappointing haircut "in person", and for Dellaria Salons to remedy the situation immediately for her at no extra cost. However, client refused our offer because she said her hair was cut too short. In addition, client was also offered the option to come back at a later time (whenever ready) to receive a complimentary hair cut in the future. But once again, client refused the offer because she said she lost confidence in her stylist. With that in mind, we explained that with 20 neighboring salon locations, and with over 400 well-trained licensed stylists to choose from, Dellaria Salons would not limit the client to see the same stylist, nor to visit the same location for services. Once again, the client declined.

      As Dellaria Salons final resolution to client's complaint- although against Dellaria Salons company policy, as a good will gesture we sent the client a refund in the form of a gift card, which does not expire and may be used for services and/or retail products at any of 20 Dellaria salon locations to choose from, as well as the option for her to re-gifted the gift card to a friend or family member.

      In closing, and as Dellaria Salons final response to *************************** BBB complaint, the client's refund will remain in the form of the gift card, which was issued and sent to the client on February 27th 2024.

      It is most unfortunate,and once again, we are sincerely sorry the client experienced service disappointment due to miscommunication with the one stylist (out of 400+) she was serviced by at the one salon location (out of 20) she visited.


      Sincerely,
      Dellaria Salons

      Customer Answer

      Date: 03/19/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *****

       

       

    Dellaria Salons is NOT a BBB Accredited Business.

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