3 Customer Reviews
- Date
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Review from James D
1 star01/24/2024
We rented a power lift chair on 1/24/24. This is the second one we rented from them. The procedure was cancelled the same day, so the chair was not needed. I called Agawam Medical immediately to cancel the chair. I actually offered to pay for a week. They said NO REFUND because the chair was already set up. Huh?? Again, I understand which is why I offered to pay for a week. Response? NO REFUND Great business practice. And I have a small business in town. Spread the word. Use RENT A Center!!! Same price. I was just trying to keep the business local.
Agawam Medical Supply Corp. Response
01/25/2024
We tell all our customers that we do not prorate and it is in the paperwork that the customer signs upon delivery. The delivery is labor intensive it takes 2 men. Seeing as this is a repeat customer, he should know our policy. The customer was offered a discount even though we don't usually do that he refused, and still has the equipment.Review from Kathleen A
5 stars06/26/2023
Went to the store last week. The customer service was amazing. The 2 associates were very knowledgeable and went above and beyond to answer all of my questions. I would highly recommend going there for all of your durable medical needs ect..Review from Ellen P
5 stars03/16/2023
I went to Agawam Medical Supply on 3/15/23 after I had seen my Vascular surgeon from some outpatient surgery. I went to the ***************. location and was just really taken aback by the wonderful care that I received and their attention to detail.Aleesa and Amy were a wonder of knowledge. I have used ************** Supply in ******* ** and they are no comparison.I would also like to compliment the driver whom I had five years ago while taking care of both parents in Hospice at home and he was just as much a part of the medical team as anyone else. Maybe he should be given a customer service job? I could have not gone through all these loses without these great employees!!! Thank you again *********************** ***********,**
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