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Business Profile

Publishers Representatives

Xan Edu Publishing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a book for college but I'm unable to use it. My copy is locked into a specific web site one only one of my computers. I can't view my book without logging into this website. A paper copy should be available to buy vs a one-time no notice print of over 100 pages. These limitations to view this book were not advertised in advance.

    Business Response

    Date: 10/13/2023

    This situation has been resolved with the consumer. Here is the email that was sent to him trying to resolve the issue:

    Hi ****,

    We're sorry that you ran into some confusion about your recent purchase from us. 


    The amount that you paid covers the permissions costs back to the author for use of the materials. Because those are copyrighted materials, we have security features in place for all of our digital materials that require you to register with us and perform a very basic change to your settings in Adobe Reader (which is a free software). 

    The school, not us, requires that the materials are not to be sold as a print copy. 

    I've gone through your interactions with our support team, and it looks like you registered on the wrong site initially, and then we tried to help walk you through the process that every other ************** student follows to print their materials.


    What is the best address to send that to?



    ***********************
    (He/Him)
    Customer Support Manager
    ******************
    (P) *************** | (M) ***************
    *********************** 

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