Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  the program could be utilized for one year. I also made the point that telling customers to try it, then nullifying their refund if they did so was extremely misleading and deceptive. Needless to say, they denied my refund. Refusing to just "give away" over $1K of my hard-earned money, I sent another email requesting my refund. This time, I was told that "the refund policy had changed to "No Refunds" at all." I was truly blown away. How could a company do this to people who trusted what he said to be true during that initial ad? Had I known that I would not be guaranteed my money back, I would have never made the purchase in the first place. Again, 100% deceptive and misleading advertising. ***** Blanchard should be ashamed of himself. Any help regarding this matter would be greatly appreciated. I have almost 20 emails (Commission Hero Customer Support is only conducted via email) between myself and Commission Hero Customer Support requesting a refund for the program.

  Business Response

  Date: 01/08/2025

  Hi there, 

   The customer purchased in February 2021. She initially reached out in March of 2021 for a refund. At this time we explained that she was passed our a 14-day refund policy that states you cannot access the material during that time. This policy is outlined before purchasing. 
   
  The customer then reached out to us  again a few months later, stating her husband bought our course with his card, and it was not her. We advised again that she did not qualify for a refund because it was past the 14-day period, and she had accessed our course. 
   
  Customer then came back to us a year later with a slightly different email, explaining she purchased the course a year prior but decided it was not for her and that the refund policy was a year when she purchased and she was asking for a refund. We again explained that was not the policy and re-shared the policy that was available prior to purchase. 
   
  Happy to provide any other details you may need on this. 
  
  Gelo
  CH Support Manager
  

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last 8/17/24 I joined Hero AI and paid $2,141.78 ($1,999 + Tax) for the Membership fee which includes the offers of their tool access and other additional perks. While filling up my details, there's an additional question if I require Coaching. Of course as a first time doing this affiliate marketing thing, I would need an Advisor, then when I clicked yes, I got charged additional $425.78 for the Inner Circle (Coaching), with a total of $2,567.56 charged immediately in my credit card. After 2 days of joining I got a zoom meeting with the Coach, and thought that I would be guided and taught of the tools, but was just offered for a lifetime Coaching in the amount of $4,999 because apparently, the $425.78 is valid only for 1 month (this was not specified in the initial offers). When I asked the advisor how to start with the tools, she just said that I just need to finish the 6 weeks masterclass, and keep on insisting the lifetime membership of ************. Then I tried to access the tools that's included, specifically their SpyHero, but apparently, it was only for 30 days trial, it showed me another mode of payment to fill up, w/c if $147 additional monthly, meaning after the 30 days, I will charged automatically. It's like payment after payment. So I decided to discontinue after 5 days of joining. Also, I learned that there's an ******** separately for those who joined their Inner Circle, but I didn't get any invitations, even after paying the additional $425.78. I sent a message to their support team of my decision and only got a reply that there's no refund policy. This is soooo stressful and manipulating. I just hope that they will refund my payment if $2,567.56 in my credit card. Because honestly, I got duped by their offer! I received a call last August 23 from the same Advisor telling me that there's no need for me to pay the lifetime Inner Circle of $4,999 and also no need to add the Spyhero because I won't need it. So clearly, their offer is just a BAIT!

  Business Response

  Date: 08/28/2024

  We have reached out to this member internally to work out an agreement

  Business Response

  Date: 11/05/2024

  We have communicated with the member internally and advise that we have refunded them and their bank is refusing the refund. 

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 03/14/2024

  We have reached out to this member internally to work out an agreement

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date; On 1/1/2024 AMOUNT: so far $841.64, theyll be taking two more pmts on my Cc for a total of$1895.28 What business provided: online training service Dispute: you get a bare bones program for $1500 dollars, and you'd have to be a ******** expert to do anything with it, but.... you can join the inner circle group for $5000.00 dollars or you can join the *************** for $17,000.00 dollars and even with both of those you'll still need one-on-one private coaching for more $$$$$$ it's a scam Tracking number: Your request (******) has been updated the refund policy in their term and conditions:Subject to the terms, conditions, and restrictions set forth herein, we will refund payments received for the goods, no later than fourteen (14) days from (in our discretion) the date we receive the returned goods or the date we receive proof that the buyer has returned the goods. For this refund, we will use the same means of payment which buyer used for the original transaction unless otherwise expressly agreed with buyer.

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late April i inquired about a extra income with commission hero, may 4 i has my appointment i was on a field trip with grandson when they call so i advised the lady i really didnt want to sign up without fully understanding. She told me it was a promotion going on and i do not want to miss it for me to sign up and when i have my initial call to get started i can decide if i want to sign up than, i have reach out to them from may to now to get that call to cancel no one want call me, i ask questions in fb they block me , someone active my plan with out me being on a call as i promise so i wont get refunded. I never sign in and i wont because i was told told the program was ****** but i got charged ***** no one wont talk to me about at this point they are taking advantage of people scamming them of their hard earn money and when you ask questions they block you. Please everyone do not sign up for this course its a scam and i will go farther to get my **** back ..

  Business Response

  Date: 08/08/2023

  We have no record of this person making a purchase with us. She reached out to our support team and we informed her that there was not a record of this purchase and to provide proof.

   

  CH Support Team

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 7/5/2023, Amount of money paid to business $297 What business committed to provide me: Made for you ******** Ads What the nature of the dispute is: I purchased a ******** Ad program on 7/2/2023 and I thought that was it. I got a message after the purchase that I read on 7/5/2023 that offered another service as I was clicking through the screens there was no price once I saw the price I stopped clicking and I could not go back on the screens. It said if you logged off you would delete the information and in order to continue with the sale to continue clicking on. I immediately logged off because I did not want the additional service. I had already paid $997 for the first program, I did not want to pay for anything else. I checked my bank account and see I was still charged even though I did not continue with the sale. This $297 is ongoing and I did not and DO NOT want it. I called the customer service number and didn't get an answer. I emailed them right away and I was told that their policy is they cannot give a refund. I said again that I wanted a refund. They said they could not refund it but they could only cancel it. I said that that was not fair because I did not even use the service and I should have not been charged. Then I was told that ***** the owner really wanted me to stay so he gave me some bonus that I needed to go check out on their site. I want my $297 back that was taken and now I want my $997. I have not used either online program and I don't want to have anything to do with this company. This total of $1,294 is a lot of money for me. Please help me get it back. I have requested a refund and they are not giving it back to me. I saw some bad reviews for this company but I wanted to give them a chance and now I regret it.

  Business Response

  Date: 07/18/2023

  We have been in communication with this member. The subscription referred to was cancelled at the members request. Due to the digital nature of Commission Hero products, refunds are not granted which is clearly defined in the Terms and Conditions agreed to prior to completing a purchase.

  Regards,

  Commission Hero Support Team

• Initial Complaint

  Date:07/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint. cannot have my program start, but at least I want to learn to scale with a different coach and to finish the program properly because we stopped for the passing of my father, but my coach haven't contact me anymore.

  Business Response

  Date: 07/18/2023

  Commission Hero has provided options to resolve this issue directly to this member. Further communications should be handled through our support channels.

   

  Regards,

  Commission Hero Support

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business has not contacted me with any resolution since their prior response that said there's nothing to do because my course was "over".

  I only wish to have one or two private calls with a different coach since my designated coach most of the time didn't know what to do, and that was what I was asking since the beginning of my program, another set of eyes or another coach and the person in charge (*************************) didn't support me more than two times that I reach out at her for support.
  The last time I talked to my coach was when I told him that I needed some time for my dad passed away, back on May 10th and until now, I haven't heard from him, I don't have a coaching calls recorder ( he only sent me a few in a three month coaching program) no final details, guidance or material, or even a goodbye, where done. 
  The program was too expensive to end so poorly and unprofessional.
  
  

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 07/31/2023

  As detailed In the attached agreement signed by the member and evidence document, Commission Hero has fulfilled all obligations of the members purchase. Member has been provided with alternative options if she would like to proceed with coaching.

   

  Regards,

  Commission Hero Team

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do NOT accept the response, but I no longer wish to have anything to do with Commission Hero, the lack of professionalism and care for the clients makes me not to be part of this selfish company. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:06/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ********************************** was very misleading in their representation of their product. I clicked the first acceptance but I did not click the 2nd one they say I did. That is a lie. How can you charge someone based on a click? Maybe the mouse was a 1/4" off the target? I don't know. But I do know this is wrong.  I wanted out as soon as I saw they were misleading and their website was completely outdated and their representation of things I was supposed to do on third party sites did not match what they were showing me. Most business contracts have a 3 business day grace ****** where I can change my mind. They are not honoring that. This business should be shut down. You can research this company and you will find many other people have been cheated for far more money than myself. Please do not allow them to operate and destroy other people's lives. This is your job! 

  Business Response

  Date: 07/18/2023

  We have been in communication with this member. The subscription referred to was cancelled at the member's request. Due to the digital nature of the Commission Hero products, refunds are not granted and this is clearly defined in the terms and conditions agreed to prior to purchase.

   

  Regards,

  Commission Hero Support

  Business Response

  Date: 08/08/2023

  Please see attached documentation outlining members agreement to our terms and use of our product.

   

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business is engaged in false advertising. They claim their methods only require 2-3 hours per week. Their tutorials do not match what they are asking me to do, in fact they sent me to clickbank and I was offered a nearly identical program for only $47 called Spark. There also was no "cool off" period which most business contracts require. They allow a person to change their minds. How do I even know what I am paying for until I see it? They have provided proof that I accessed their site which is true, but only to find out that I did not want to participate. They have not provided any proof of accessing their inner coaching site which they charged me $297 for. I have never logged into that site at all. There has been no argument that I owe them for that so they should refund that $297 as well as the $997. Also see *****************************************************************
  

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Mark

   

   

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint further than the attached email correspondence that I have sent in my original complaint. I am working with ****** to dispute this as a fraudulent transaction as well. I was able to get in contact with a support member and explained my situation stating that the purchase was made in error and was not meant to be. However I did want more information. I was given more information and decided against the program. I reached out to support stating that I would like a refund for the course as I had not accessed any course material or the program (This was a stipulation of the refund). I received an email back stating that I had in fact accessed the program; this is a false statement. The proof that the representative had used was a screen shot of my email with a date attached to this saying that there was an account "created". I am uncertain if this is because there was an automated system that created the account with the purchase or something else, However I specifically did NOT access the program or even log in to the course for the reason of refunding. I explained this via email and was told that I still did not qualify for a refund based on this.