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Business Profile

Storage Units

ABC Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Storage bill was paid on time each month. the storage company tried to have money removed from my card before the due date. Storage was then broken into and all items was taken out of storage unit. Then they tell me I didn’t have unit protection and they will not pay for the items that was stolen.

    Business Response

    Date: 12/16/2024

    To whom this may concern;

    During a lock audit with out boots on the ground (maintenance), the unit was found without a lock on 9/4/24. Our boots on the ground then proceeded to put a facility lock on the unit to secure it. The tenant was paid up at the time of this occurrence. We then reached out to the tenant to inform her of this and she did not answer. A voicemail was left and a text message was sent informing her to call us as soon as possible regarding her unit being found without a lock. She reached back out asking if we have camera footage and we let her know that we do not have cameras at the facility. She never reached back out to us regarding her unit.  We noticed on 9/20 that the tenant still had not been to the facility to put a personal lock on the unit and we reached out to her on to inform her that she still has not put a lock on her unit and that she would need to remove the facilities lock. She stated she would go by the facility within the next week and take care of it. We then did not hear back from the tenant until 10/6 and she reached out regarding her bill and stated nothing regarding anything missing from her unit. Officer ****** (************) reached out on 10/15 asking questions in regards to when we found her unit without a lock and asked if we had video footage. We provided the officer with the needed information on the tenant's unit.  Tenant then called in on 10/21 regarding her balance. We let her know the amount she owed, she was frustrated and wanted to speak with the management to understand why they had to put a lock on her unit and why she was being charged for it. She said she hadn't been to her unit in a long time due to health issues. I told her that her unit was found with no lock on it, and she said that it was our responsibility to keep her unit safe. She also mentioned she was not supposed to be charged on September 24th and that this caused her card to get canceled.  The agent reached out to management and management stated she had over a month to remove the lock. She should have removed the lock within that time frame to avoid being charged for using the facilities lock. Tenant then called on 10/30 to report items are missing out of her unit. She stated she has not been to her unit since March of 2024. We informed her to file a police report. The tenant called again on 12/11 upset that she could not get into her unit. The agent explained the account balance and the reason there is an overlock on the unit now. The agent stated she is behind on her payments. The tenant then argued with us about her balance and that she does not owe us anything because she was broken into. We let her know that we informed her of her unit being without a lock in September and that she did not take the necessary precautions. She then stated there were still items in the unit and we explained that since there are items in the unit, that she is still considered an occupant of this unit. She then hung up on the agent.  Please reach out to me if you need any further information on customer. Email: Collections.************************* Phone: (**** ********

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