Complaints

This profile includes complaints for Plunk's Wrecker Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Plunk's Wrecker Service

  108 Jonesboro Rd. West Monroe, LA 71291

• 

  Plunk's Wrecker Service

  608 Cypress West Monroe, LA 71291

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/16/2023 Plunk’s
  2013 Ford Flex ran out of gas, the attempt to refuel with funnel was not successful, all gas has poured from a black tube on the ground. Request to Plunks was to have the tube accessed to confirm if it had been separated with a chance of reattaching or if a part is needing a replacement. A quote is needed before any work is done. At the time of the tow I was not quoted any expenses but advised that insurance reimburses the tow fee. On 8/17/2023 call were a male staff of Plunks contacted me stating, there was no problem with the vehicle’s gas line, no repair needed. The vehicle was simply out gas. Safety lock sends fuel through the tubing if the funnel or nozzle in use is not inserted to a certain depth for a button. The mechanic also made the same mistake as I but he assisted the mechanic with no further drainage with proper insertion. At this time I asked for the total and it was not available. Following call, advised of a total of $211.00. I made arrangements to pick up at 3:30pm. I paid a total of 294.31. Receipt note acknowledges the problem is with fuel, maybe fuel line. A charge $75 for a scanner and $100 for labor is included in the bill in addition to a tow fee and gas. No work was done only an adjustment made to method with refueling. Problem could be assessed visually, No scan required. However no assessment was needed following the correction on funnel use to address main concern no gas. During the exchange I questioned the expense and was told the sum may not have been totaled at the time. I paid with no further questions and my keys were thrown on the counter literally with no thanks given. Intimidated by the way I was treated I am afraid to go back and ask any questions in regards to expense paid. I am requesting a refund for funds paid outside of towing charge of $90 and $10 gas expense. Request for a quote before service provided not honored, nor where the services in question necessary for resolution met.

  Business Response

  Date: 08/23/2023

  We were contacted by Ms. **** to tow her Ford Flex.  She had run out of gas on the interstate.  She decided to have her vehicle brought to us to repair.  She was contacted by one of our managers.  When we called Ms. **** she told us how she let her car run out of gas. She then said that she tried to put gas in it while on the interstate, but she said gas leaked out of her vehicle during this process too. She implied to us that her car had a leak. The manager said at no time did Ms. **** imply or request a quote before repairs began. My manager went into specific detail with her about what we were going to do to find the leak during the initial conversation with Ms. ****.  And, at no time did we suggest or imply that we would be working for free.  Initially as the repair started, we tried to start her car.  The car did not start and we noticed that the low gas light was on and a check engine light was on or illuminated on the dash.  Next we put her car up on the lift to inspect the underneath of her vehicle looking for obvious damage like she ran over something on the interstate.  We looked for holes in the fuel tank or cut/ripped/or broken fuel line to support her running out of gas so quickly.  After close examination of the under structure of her car, we did not find any obvious damage.  We then put her car back on the ground.  When we initially tried to start her car we noticed a check engine light illuminated on her dash. We needed to scan her car to see if there was any information leading us to the repair of her fuel problem...like an evap code.  The code that came up on the scanner pertained to her oxygen sensors on her exhaust-we made a note of that on her invoice. Once the scan was completed we returned our attention to the upper fuel tank/filler neck area of the car.  We knew the car would not start due to the customer running the tank completely empty, so we put a couple of gallons of gas in it.  By doing so we hoped to find a leak but we did not.  The car started up almost instantly and the low gas light came back on.  After spending 30-40 minutes on the car we realised what probably happened to Ms. ****.  She knew she was low on gas--her low gas light worked fine.  She could have gotten off at any exit and pulled into a gas station.  Once she ran out of gas she tried to put gas into her tank using a funnel.  Not knowing the funnel needs to go into the filler neck a certain distance to open the safety-lock to allow gas to flow into the fuel tank.  But, She told us gas was leaking, so we looked for a leak.  We worked on Ms. ****' vehicle just like she asked us to do.  We charge a minimum of 1 hour labor on any vehicle we fix in less than 1 hour.  Just as we did with her. She commented "the problem could be assessed visually" , no it couldn't, if so why didn't she get the gas to go into her vehicle on the interstate?! Could she not see that the funnel wasn't far enough into the filler neck? (if it's so visual).  She commented "No scan Required"--We scanned the car in good faith to see if it would lead us to the fuel system problem/repair.  But, if her check engine light was previously on why didn't she have it scanned by a professional shop before coming to us? She chose to ignore that problem too, like her low gas light. We operated in good faith from the moment that we talked to her on the phone.  As far as the amount paid, the manager misfigured the tax amount, the subtotal should have been $204.31 and not $211.31.  Plus she owed $90 for the tow from the interstate.  total being $204.31 plus $90 equals $294.31. A video can be provided that shows Ms. ****' keys were gently placed on top of her invoice in front of her.  She wasn't intimidated in the least.  And the video will support this.  She never reacted in that manner. In fact, the man who rung up her invoice and placed the keys on the counter is a former/retired West Monroe Police Chief. He is one of my finest employees. The video will show that is was a standard, quiet transaction with no evidence of the things Ms. **** mentioned.  

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received bad service from this business and I was refused a refund. I left the bad tire there at the business. I demanded a refund back to my debit card and was told yes then the salesperson said no to refund. I was told that the spare tire to keep in my trunk was a good tire but after getting home I was told that the tire was a bad tire and I returned it to Plunks asking for a return of my money but was denied a refund. I am asking the better business bureau to look into this complaint and get my one hundred twelve dollars and sixty nine cents ($112.69) refunded to me.

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/18) */
  We have a no refund policy on used parts. Our invoice clearly shows this, we have signs clearly posted in our office, and customer was given a copy of our sign posted in our office.