Complaints

This profile includes complaints for Daily Comet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Daily Comet

  705 West 5th Street Thibodaux, LA 70301

• 

  Daily Comet

  Po Box 5238 Thbodaux, LA 70301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/23 the Daily Comet billed me $342.60 for my yearly service. I received no bill and they charged me directly on my **** credit card which they have. I called. My bill usually ran about $220.00 more or less each year. I talked to them 6/15/23 and wanted to know why it increased so much. They told me the digital newspaper explained the increase.I told them I did not use digital and did not want it. The increase was also because of their new connection with ******* supplement added to the paper. Each time I called and wanted a credit they told me to call back. I called again on 7/20/23 and asked for a manager to call me and never got the call. I called today 8/8/23 and they still had not given me a credit. They transferred me to supervisor and she asked me how much I thought I should get back and I told them $100.00. She told me she had to check with the manager before she could credit me. I told her to end my subscription because I was not calling back. I spent a great deal of time trying to get a credit and I never have. If you go to their office in ********* it is never open and the message on the door tells you to call them. I moved to ********* about 15 years ago and I subscribed since then, 2008. Im very very disappointed especially because I could never speak to a manager nor got any credit refund.

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Daily Comet has been resolved.
  
  (By clicking "OK", your complaint will be closed as Resolved.)
  
  Sincerely,
  
  *******************************
  my credit card information out of the system, asked for a refund due to the fact that the amount was again incorrect. I cancelled thinking I would get a refund only to be told after that refunds are given if ever only with the discretion of the ************************ This was not my error but I felt I should not have been charged an inflationary amount for the newspaper. All I was told was they could reinstate and I could use the amount paid $85.65 as credit on my account. March 1, 2023 I had a long conversation about nothing being settled with this account. I 1st spoke to a representative and asked to speak to a supervisor. I spoke with Ms. ******* a supervisor, about the past issues of charges that I paid for. My subscription was to initially be through May 26th and she extended the subscription to June 25th due to the trouble I had with the subscription being INCORRECTLY billed for the $85.65. This she assured me was fixed and would reflect in my account within a week. March 14, 2023 I called to check the automating system, finding again that changes had no reflected credit to my account. I spoke to Ms. *** and was as with the others reassured that the credit would be reflected in a few days. March 24, 2023 I called to check the automated system, finding still that changes were not reflected. This time I spoke to Ms. ***** and was told the request was not "escalated" to reflect that I have credit!! So she would do that for me. I have paid for the H3338**32323838363736H for over 45 years and never had this much trouble getting through to someone who will treat this fairly and no overbill be for items I said in November I did not want to receive. If the billing for February would have been corrected $54.31 I would not be complaining. I removed auto pay and credit card information for no more surprises. As of now, I will not be renewing or paying anymore on this account. But I am asking for the credit be applied to this account extending to June 25th as Ms. ****** stated. It&#**;s very disappointing to have a hometown paper that is handled by no one local to our area. I can&#**;t speak to anyone local from any of the phone numbers listed anywhere. I will not be charged additional money for a paper subscription that is technically paid through May 26, 2023 and as a customer incentive to right the wrong was extended to June 25th. Please advise!!! I have been trying to correct this since November 2022 and still have not gotten credit for what I paid.The account is pulled up under #********** Billing name and address is:******************************* ************************************************************* And yes it is evidently the collecting/billing company for H3338**32323838363736H. I can&#**;t say why they won&#**;t show the credit from my payment in February. They can read the notes on the account but have not corrected and will not give money back. I agreed to accept the rest of the time period I paid for but now they want to bill me for March and of course I have already paid. So do they look at this as a new account??