Complaints

This profile includes complaints for Supreme Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Supreme Automotive Group

  400 E. Howze Beach Road Slidell, LA 70461

  
• 

  Supreme Automotive Group

  13354 Airline Highway Gonzales, LA 70737

  
• 

  Supreme Automotive Group

  1415 South Morrison Boulevard Hammond, LA 70403

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Purchase Agreement with Supreme **** of Slidell was signed on 3/21/25 after hours of waiting. I paid the total amount of $ but realized later that the vehicle had ***** miles on it from use by **** employees. And further, that the $495 I was charged for Auto Guard. This "anti-theft" was insignificant compared to what the salesperson had described. I was also charged $425 for "Documentation/Compliance" although they had nothing to investigate, and they were likely to get more than $1,000 for my trade-in. I should NOT have to pay full price for a vehicle that has ***** miles on it! Also, the vehicle is further depreciated since it is a 2024 - not a 2025, I have tried multiple times to speak with the General Manager, ****** ********, but to no avail. (My additional contact number is *************.)

  

  Business Response

  Date: 06/06/2025

  ****** ****** traded in her 2002 Chevrolet Cavalier towards her cash purchase of a 2024 **** bronco at Supreme **** of Slidell on 3/21/2025. The vehicle Vin# ***************** that she herself chose was a vehicle previously in our **** courtesy program (service loaner) which is why it had ***** miles at the time of purchase. This program provides a loaner vehicle to our service customers within warranty if extended repair times are needed. Ms. ****** will also be able to benefit from this same program if ever needed one day. The vehicles mileage was in the guidelines of this program and vehicle pricing was adjusted to reflect it as such. Ms. ****** received the best price and manufacture's incentives available at the time on her new 2024 **** Bronco.Msrp was $38,215 with a selling price of $34,996.64 plus the $495 for the auto guard minus the rebate at the time of $750 comes to a total selling price of $34,741.64 before her trade allowance of $1,000 and tt&l. Clearly the price breakdown along with the attached documents shows that Ms. ****** did not pay full price for this vehicle as she stated. Also attached is black book wholesale on the 23-year-old cavalier she traded in which was wholesaled out.The doc fee of $425 that was charged on Ms. ******** deal is standard for all retail customers and is in compliance with the state. All documents attached show Ms. ****** signed off on the numbers two months ago, and was well aware of the miles on the vehicle at the time of purchase. Ms. ****** has come by as well as called countless times for various different reasons since the purchase of her new vehicle. Which every time Ms. ****** reached out, she was attended to by every staff member so much and so frequently and for such a lengthy time that almost all employees here know Ms. ************* Just the last three encounters this month alone were as follows: Ms. ****** arrived in our service department on May 19th , 2025 shocked her vehicle (that she has owned for 2 months now and signed off on) has 5100 miles on it and wanted new windshield wipers that she didn't feel safe that these wipers had ***** miles on them. I assured her that all our courtesy vehicles are maintained in our service department but if she would like I would extend this one-time request and get a pair of new windshield wipers put on for her. Which I ***** ******** instructed the service advisor to put new wipers on her vehicle. The very next day she called that same service advisor demanding new tires because the 2024 bronco had 5100 miles on it and didn't feel safe driving it. The service advisor explains to Ms. ****** those tires on her bronco are rated up to ****** miles and my manager would be putting new tires on this vehicle. The service advisor was polite and patient with Ms. ************* Two days after this she calls for me to discuss the pricing of her deal from two months ago,feeling she should have gotten a better deal with a car having 5100 miles on it and much more for her 23 -year-old cavalier trade in. On this particular day I was in the office by myself and was tied up when she called in so I directed her call to the finance manager, who was free at the time.  He went over the numbers with ********* again.
  
  As you can see from the attached documents, we were transparent in pricing and mileage at the time of purchase two months ago.

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]

  I consider the response of Mr. ***** ******** of Supreme **** to be a gross exaggeration of the facts.  I am - and was - willing to work together to resolve the issues I have with this business, but I consider his response a non-starter at a resolution and is insulting.

  
  Regards,
  
  ****** ******
  
   

  
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was swindled by ***** *******, changing the price that was agreed too by salesman and myself. And he added all the optional items to the contract. When i tried to have them removed i was threatened. We can't sell you the vehicle unless you purchase the optional items. Been tryin to remove these items for the past 10 months and ***** ******* has refused to remove. Tire Package, Key package, Warranty and the Gap. Its been 15 months since purchase and after 11 months they removed the Gap and warranty but it was prorated to the length of time that it was on there. ***** ******** the General Mgr wouldn't even talk to me. By far the worst experiance with a dealership. Nothing about this dealership would be recommended. Run away

  

  Business Response

  Date: 05/12/2025

  Our General Manager (***** ********) has repeatedly reached out to Mr. ****** to better understand his feelings concerning his purchase. We have not received any communication and therefor are unable to do anything other than make sure the products in question have been cancelled and credited to his lienholder. As of this time, that has been done.  We have also verified the cancellation was based on the original date he requested and not a future date.
  
  ** ****
  Vice President
  Supreme Automotive Group
  
  

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2023 Nissan Murano from Supreme Nissan of Slidell on 9/2/23 and had to pay $495.00 for Auto Guard Plus (Glass Etching), due to dealership etching a registration code on every window. Spoke to other Nissan Dealerships and they stated that they put a sticker inside the vehicle with this number and it is not charged to the customer. I questioned finance manager ****** Warning regarding this and he stated I had to pay the $495. Right after vehicle purchase I reached out to ****** again regarding an explanation as to why I had to pay for the dealership etching this number in the vehicle when the customer does not have the option to state if they want this service or not. I called on 11/3/24 to speak with ****** regarding this issue again and was told he was on another line and was asked if I would like to leave a voicemail message, so I did a week ago and have not received a returned phone call from ******. I left a detailed message with no response so far.

  

  Business Response

  Date: 11/26/2024

  Good morning ******,

   

  Our General Manager has called and left messages on ****** Taylors phone.  She returned his call at 7:10 am, but we are not open at that time.  He tried to call back, but only gets voicemail.  We are asking for an extension in time so that we may continue to try to reach ******.

   

  Thank you!

   

  ******** ******

  HR Manager

  Supreme Automotive Group

  

  Business Response

  Date: 12/09/2024

   We were able to speak to Ms. ****** and explained to her that she did sign agreeing to the Auto Guard Policy when she purchased the vehicle over a year ago (9/2/2023). Auto Guard is not a cancelable product and therefor no refund is issued. She had heard conflicting information from dealerships in *********** which lead her to believe Auto Guard could be canceled. Once we explained to her what Auto Guard entails and that Auto Guard was VIN etching that could not be canceled, she said she understood that we would not be able to refund her the $495 for the product that she does have.

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/26, I was shopping for a 2024 Toyota Tacoma with non-black interior or exterior. Supreme Toyata located one, but it would not arrive for an hour. We agreed on a price, and the sales person offered to deliver it to my home. Saturday evening, the sales person delivered the truck. She hooked my phone up to the Bluetooth device, I signed her papers, and she left. I did not drive the vehicle on Sunday, as I had family visiting from out of town. Monday, I got into the vehicle, and I noticed the seats were hot because the sun had shined on the seats. That is when I realized that the seats were black, which was one of the things that I would not accept. I called the dealership to let them know that this was the wrong interior. left a message stating that the interior wasnt what I wanted. I received no response, so I called the dealership again Tuesday, but no response. So, I left a message again. A couple of hours later, the sales person called back and I told her the interior was black. She said she didnt notice, and that she would talk to her manager, since she knew that was not what I ordered. The manager said they would not exchange the vehicle because I had signed the delivery checklist and that I would have to trade the vehicle in for a new one, which would cost me several thousand dollars. Although I signed the delivery document, I would not expect that the vehicle would be delivered with a completely different interior, so I did not take notice of it. Further, I had 48 hours, per the contract, to return the vehicle upon delivery. I gave them notice of the problem within that timeframe. I feel the dealership made the error of delivering the wrong vehicle and should step up and do the right thing to correct it.

  

  Business Response

  Date: 11/20/2024

  Our management is currently working with Mr. ****** and we believe that we have reached a mutual agreement that will  resolve the issue.

   

  I am reaching out to management now concerning the 2^nd complaint.

   

  Thank you for your help! 

   

  ******** ******

  HR Manager

  Supreme Automotive Group

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase was October 5th 2024. More info is in the explanation

  

  Business Response

  Date: 10/22/2024

  Good afternoon,

  It is my understanding that our Finance Manager, Mr. ******* has already reached out to this customer and the issue has been resolved.

• Initial Complaint

  Date:01/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Nissan Armada in either 2019 or 2020. Since buying this vehicle is has been brought in a number of times, because the battery keeps draining. Supreme Nissan in Slidell keeps putting in another battery and charging me 100$. The 100$ was not supposed to happen after we brought the car in several times. No one in service can help, and the service and support is terrible. I have to carry a battery box every where I go because you never know when the car might not start. This has been an ongoing issue since we bought the car. I will post documentation of the times we brought the vehicle in to service. This is a safety issue for myself and my family and Nissan refuses to fix the issue.

  

  Business Response

  Date: 01/24/2024

  A sales Associate came to see me at noon today and informed me that ********************** was having issues with his wife's Armada starting. He requested copies of his service history and told him that he was contacting the BBB. I reviewed the history with the sales associate and printed copies. *** vehicle now has ***** miles. *** 1st starting issues was at ***** miles on September 23, 2021, when we replaced his battery. *** vehicle came back on January 14, 2022, with a hard to start concern. We found that the brake light switch had failed.  We replaced it under his extended warranty. *** 3rd time the vehicle had a hard to start concern was on October 17, 2022, at ***** miles and we replaced the battery under the exchange failed parts warranty. *** vehicle was here for several routine maintenance visits between each of the visits listed. I attempted to call him while the sales associate was in my office and the call went straight to voice mail.  

• Initial Complaint

  Date:12/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around June 14th 2023 I took my 2023 Chevrolet Trailblazer to Supreme Chevrolet Gonzales, ** to have major repairs after I was reared ended. After exactly 2 months and after Supreme Chevrolet was paid over $10,000 by GEICO insurance agency I was told that my vehicle was ready for pickup. Upon approaching my vehicle I began to point out several issues (paint chips, a gap in the lift gate, nicks, and dents, hooks that were not replaced, etc.) that were not present prior to dropping the vehicle off for repairs. I voiced my concerns and was told to bring the vehicle back in a months time and the issues would be addressed. After driving the vehicle I noticed more issues (a rattling metal sound, more dents on both sides of the hood and a scrape in the paint on the lift gate. I again expressed my concerns. After about a month of contacting **, I took the vehicle to the shop so the general manager (*****) and *** (collision center) could assess the issues in person. Neither ***** nor *** took any written notes of the issues. There was not a loaner vehicle available that day and I was told to bring it back the next week. However, I was not able to take the vehicle in and I had STRONGLY expressed to the men that I would like my vehicle repaired at a legit collision center. I expressed to ***** and *** that I lost trust in ** and did not and do not feel as though the vehicle will be repaired correctly, as it remained in their possession for 2 months and was returned to me in the manner that it was. I later contacted the ** location where I purchased the vehicle (Plaquemine, La) and impressed upon the ** my disappointment and concern. I then contacted ** again to inquire what the resolve would be and I was again told that my option was to take the vehicle back to ** of Gonzales. I was also told by *** that he would contact GEICO insurance agency about the repairs. I also contacted ***** (adjuster) from GEICO and she stated that ** are responsible because ***** had already paid the collision center. I then contacted the main ** facility located in Slidell, La. I spoke to someone who told me that taking it back to ** Gonzales was my only option. I then was contacted by ***** and was threatened with in house counsel). I then received and email from *****, again giving me only one option (take my vehicle into ** Gonzales. I was later emailed by ** (Vice President) of ** Group and was told that I only had one option. ** stated that if I took the vehicle into Slidell that my vehicle would be repaired to both my standard and to factory standards. Reluctantly I finally took my vehicle into ** Group of Slidell (12/2/23) and met Bo. He conveyed to me that the vehicle would be taken to Gonzales. Again, I sincerely expressed to him that I was not comfortable having my vehicle taken to Gonzales, and asked him what was the point of me driving 82 miles to Slidell and back to *********** when he already knew that I was against the vehicle being taken back to Gonzales. No then stated that he was giving me only one option and that I could contact my attorney.

  

  Business Response

  Date: 12/18/2023

  Our Vice president has spoken with ************** several times and has offered to make the necessary repairs to the vehicle.  ************** has refused these offers.  Therefore, we will let legal counsel resolve the issues.

• Initial Complaint

  Date:11/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used car and were told that our purchase included a warranty, free oil changed and a gap policy. We were never shown any paperwork. Just told to sign on black box. At end I asked to see paperwork showing the breakdown and was told would be sent to us by GM. When never received went back to dealership and he played stupid and was rude and finally gave us paperwork where we saw we actually paid for all these things. Demanded he remove gap policy immediately. He had us sign something and said it would be taken care of. Never heard back. When finally got a call from GM Financial months later they said they had never received any paperwork about this. Have left numerous messages for General Manager and have never gotten a call back. This business uses very dishonest and shady practices and they should be investigated!

  Customer Answer

  Date: 11/20/2023

  Finally received call from General Manager at Supreme in Gonzales thanks to this complaint and you all who apologized and stated that he thought this had been taken care of. Said he contacted insurance *** and was getting us a refund of ***** dollars, but checks were only cut on the 1st and 15th. Told him I would cancel complaint when I actually received credit on my account at GM Financial. Thanks again for your help on this matter

  
  

• Initial Complaint

  Date:12/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership's General Sales Manager and Salesman (*******) did not allow for a refund of my deposit that I placed on the vehicle that did not arrive on time. At the time of the agreement to place the deposit, I made it clear that I was moving from ********** to ********* and would need a vehicle that I could drive off the lot around after my arrival. I found a Toyota RAV4 Hybrid Woodland Edition through Toyota's Search Inventory and it had an estimated availability date of 12/14/22 - 12/19/22. I was told on December 12, that the vehicle was placed on "campaign" status and delayed but reassured it would not be long. I also found out that the vehicle no longer appeared on Toyota's Search Inventory. I waited a week and while visiting another Toyota dealership, learned that the campaign was a recall and would not be arriving soon. I called the General Sales Manager explained that because of the urgency of my situation and that the vehicle was not on the lot for me to purchase I would like a refund. The *** told me no refund would be offered and that the date of expected arrival was next year in January. I asked why the Salesman was unable to give me a date and his response to that was "because he is a salesman". The dishonesty and withholding of information is greatly upsetting and I am still without a vehicle. I would like a refund immediately. This is the text verbatim from the Toyota's Search Inventory: "Accuracy of Information Toyota Motor Sales, ******, **** (TMS) is pleased to provide dealers the opportunity to convey the above information. When reviewing a Toyota dealers inventory, please note that all information, including but not limited to pricing and vehicle status, is provided by and is the sole responsibility of that dealer. As such, TMS is relying on the dealer to ensure the continued accuracy of the information provided. Any questions or concerns should be addressed with the applicable dealer. TMS disclaims all liability for any inaccuracies."

  

  Business Response

  Date: 12/27/2022

  After speaking with the customer multiple times and looking into the notes in our CRM, this is a farce. No one at the dealership ever gave ************ a timeline on when the vehicle was arriving and no one at the dealership thought that he needed the vehicle before January. ************ went to another dealership and got bad information about the campaign that the vehicle was "on" as well as that dealerships idea of a "timeline"for when the vehicle would arrive. After ************ willingly put down a deposit with Supreme Toyota and confirmed that this was going towards the purchase of the vehicle, not to hold it, ************ called his bank and had the charge disputed. His bank refunded his money the day of the dispute. He knew that the dispute was in process and still asked the dealership to write him a check. ************ told me that he still wants to purchase the vehicle but wanted us to give him his deposit back as a sign of good faith. I obliged until I found out that the money had already been refunded to his account. Please let me know if I can help in any other way. 
  
  Thanks,
  *********************
  General Manager 
  Supreme Toyota of Hammond 

• Initial Complaint

  Date:09/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buy car in 3/22 told the sales man Astin that I could afford around 350 or 400 on fixed income. He just keep running in and getting me to sigh stuff and never told me what it was. Got the car and when the payment came in and it was over 500. He never told me it was gone to be rhis price a month. They added on a ton of extra stuff I didn't know they where adding. When I found out about all the extra we went to have them to take them off and I sigh papper to have then took off and it still not been took off. So I'm waiting on them to take off to refinance the car but it not being took off. On papers I have there a signature that is not mine and was done 2 days after I bought car. ***** was very rude and disrespectful went in to talk to them about the payments and he in front of alot of people said out loud if you couldn't afford the car why did u buy it. I can send the papers where it's not my signature if needed. Thank you

  

  Business Response

  Date: 10/11/2022

  On March 5, 2022 **************** came into Supreme Nissan of Slidell and was greeted by *****************************. She explained to ******************** in the interview process that she was looking for a midsized affordable SUV.

  ******************** showed **************** the 2018 Rogue. She test drove the Rogue and told ******************** that she loved it. They then came in and worked out a deal and signed the initial paperwork, which allowed Mr. ****** Warning, the Finance manager, to go over monthly note options in the finance office.

  The Finance manager is required to offer the customer all of the protections available on the vehicle she picked out.  Everything she was offered is optional, and it is available as a package or al-a-carte on our menu.  **************** signed the menu indicating the protection she wanted and the corresponding payment.  At that point, all that remained was for **************** to sign the additional paperwork for the state and bank, which she did, completing the transaction.  

  **************** was happy and even hugged her salesperson before leaving.

   

  Shortly after getting her first payment invoice, **************** wanted to cancel the warranty and re-finance her loan to reduce her payment.  We have processed her cancellation, which allows her to refinance at the bank of her choosing.

  After a conversation with the person that accompanied her during the purchase of the vehicle, she acknowledged that she did, in fact, sign the electronic signature pad.

   

  We believe we have resolved her issues.