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Business Profile

Utility Water Company

City of Shreveport Dept. of Water & Sewage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

This profile includes complaints for City of Shreveport Dept. of Water & Sewage's headquarters and its corporate-owned locations. To view all corporate locations, see

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City of Shreveport Dept. of Water & Sewage has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve been on a three-month review because my water bill was exceptionally high a few months ago. My pipes burst a few months ago which caused my bill to become 648. Before this incident my bills were generally 50-60 dollars. Initially, I was informed that I could pay $50 per month until the review concluded. However, I recently received an update stating that I was required to pay $300. Representative 208 informed me that she was unable to connect me to a supervisor, which is why I'm leaving this review to inquire about the reason behind this significant increase in my water bill.

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The city of Shreveport water department changed their billing system and I was not notified now I have a 422 water bill that is due for connection. This is no fault of my own. My water bill is set up on auto pay each and every month. I learned from my neighbor that there's a new building system and that I have to register my account. Due to me being paperless I never did receive any information about a past due bill. We finally able to review my account I see that my bill have not been paid since July and I was not notified through email or by mail. I have late fees on every bill and I request the assistant or some type of payment arrangement. There's no way that I can pay $422 water bill that I had no knowledge was past due.

    City of Shreveport Dept. of Water & Sewage is NOT a BBB Accredited Business.

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