Business ProfileforSmart Roofing, LLC

We discovered in August of 2022 that our roof (which was about two years old) had been improperly installed...a stain appeared over our living room, even though there hadn't been any storms or any other reason for damage. We called the sales person who sold the roof to us, but he was out of town so they sent another one. He was very nice, but he said that sometimes roofs can leak when it rains really hard, and that they would take care of it. We could see that nails went all the way through the decking, and that the nail guns they'd used for installation had shattered the decking in a few places. There were several leaks apparent, and they assured us they would be fixed. I called again in October, again they promised. I called again in December, January and April with no help. Each time they assured us someone was coming to fix the problem. In January a man came and said he'd have it fixed in a week, although he opted not to get in the attic and see the problem. In February a very friendly gentleman who couldn't speak English said he was there to fix the roof, but he had no crew, no materials, and didn't know what the problem was. Everyone we've talked to has been very personable, but that doesn't fix the roof. Now I am concerned about mold, since the leak has been there since at least last summer. I would like them to completely fix it, make sure there is no mold, and paint our living room ceiling.