Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new home Feb 13, 2023.
  After closing we realized The master bath had some issues that had been covered up with a repair. we asked the contractor to make it right , he sent out someone that worked for him , which only made it worse. I emailed and asked for it be corrected , he sent someone else out. This person said the bathtub was no installed correctly and had no support under it , which caused it to crack in another place. So they sent someone else out to put supports under the damaged bathtub. Then they sent the other back out AGAIN, he removed all the residue from the covered up repairs. Just to find that it was initially another crack in the bathtub that had been covered up.
  He said he could try to repair it , but it would not last long term.
  We purchased a brand new home , and I expected the bathtub to in brand new condition as well.
  When my husband finally called the owner, he was very rude and was yelling at my husband on the phone, the problem has not been resolved. I do not want a repaired bathtub with a temporary fix. I do not know what else to do.

  

  Business Response

  Date: 08/31/2023

  Several attempts to repair the tub have been made. The last
  repair was stopped by the homeowner as they were worried the repairs wouldn’t
  last. After that, the homeowners made it clear they were seeking a new tub, not
  a repaired one. As a result, InLine reached out to the supplier and ask that
  they have the manufacturer of the tub issue a warranty claim so that a new tub
  could be installed. The manufacturer agreed to replace the defective tub at no
  cost. The homebuyers have been out of town since the last phone conversation/emails but InLine is currently trying to schedule a timeframe to replace the tub.