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Business Profile

Solar Energy Product Services

Joule Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Product Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Joule Energy regarding complaint ID ********.

    Regards,

    *************************
    responsible for honoring its warranties.

  • Initial Complaint

    Date:10/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Joule Energy regarding complaint ID ********.

    Regards,

    *************************
    he process can take up to 5-6 weeks. We will send the crew by to install it once we receive the replacement unit. " it's been over a year since we have heard from them, and I have repeatedly called and emailed with no response. The phone's voicemail box is full, so I can't even leave messages anymore. We have paid our solar panel loan every month since installation in 2015 in good faith, but have nothing to show for it.

  • Initial Complaint

    Date:09/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Joule Energy regarding complaint ID ********.

    Regards,

    *******************************

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Joule Energy regarding complaint ID ********. I have contacted them via every email address I have; I have called them. I have sent them the photos of the corroded and cracked panels. I can send you the photos if that will help ( I have to convert the file). I have provided information that shows my panels are not working. Thank you for your efforts on my behalf. 

    Regards,

    *****************

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Joule Energy regarding complaint ID ********.

    Regards,

    *****************************

  • Initial Complaint

    Date:06/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Solar panels arent working. No one answers the phone. Mailbox is full. This is a sham business and something needs to be done about it. Every single time Ive had problems with panels, I get the same run around.

  • Initial Complaint

    Date:05/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At this time, I have been contacted directly by Joule Energy regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    My address is ******************************************;

    ***********, ** 70124

    Joule and requested my system, they were given a subpar system that actually belonged to another customer with my last name. Neither I nor Solar Alternatives were aware that this system was not mine and they installed it on my new roof. After the installation, Solar Alternatives realized Joule gave them the wrong system and did not give them all my panels as 10 panels were missing. Another visit to Joule by Solar Alternatives discovered the missing panels with my name on them but they were destroyed and unusable. Joule also gave them the wrong inverter to run the system. At this point, I owe $8950 to Solar Alternatives for installing a subpar system, buying 10 new panels due to the originals being broken and a additional invertor to run the subpar system. I went to Joule and spoke with the owner *************************** because he stopped accepting calls from Solar Alternatives. He stated he would investigate the situation and make me whole (see text messages). At this point, ****** stopped answering my calls and texts requesting a resolution.

    Customer Answer

    Date: 05/20/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Joule Energy regarding complaint ID ********.

    Regards,

    *********************************

  • Initial Complaint

    Date:01/19/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Joule Energy regarding complaint ID ********.

    Regards,

    ******************************

Joule Energy is NOT a BBB Accredited Business.

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