Reviews
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromGeoff F
Date: 09/27/2024
1 starI ordered 3 cable pulling grips and only received two but I was only charged for two. The order did not even ship until the day after the estimated delivery date at the time of order and I received it a week later. I called their office to talk to some one about the order, being as I was waiting on it to complete a job, not only did not one answer any of the extension options I was given I left a voicemail with customer service and received no response. I see now why they have all of their reviews left directly through their website and the don't have their ****** account setup for reviews to be left directly through ******. I run a business so I understand it's impossible to please everyone and things happen but they made no effort to even make contact with me let alone help the situation.Review fromBethany B
Date: 02/05/2024
1 starTerrible company. I was harassed by the owner for something that he should have handled two years ago. This company is full of nepotism and a bunch of Chinese products. Would not purchase from or do any sort of business with.
E-Rigging.com
Date: 02/06/2024
Actually a very good company that was voted one of the Top 25 companies to work for in *********** for the past two years.Review fromTim P
Date: 12/18/2023
1 starThe parts come in mixed boxes. The parts come in bags that are not labeled. In the shipping video they claim all components for one part comes in one box in bags marked. This is not how I received my order. The threaded parts are made of poor craftsmanship. Threaded female parts are not cleaned and the threads stick cause your male parts to strip out. (More then one or two) I found this in one of four. **************** call Was useless and rude. I suggest looking to buy your cabling products elsewhere.E-Rigging.com
Date: 12/19/2023
Customer called with issue and one of our ladies in customer support was trying to help this person. He quickly became frustrated and told her to go "f___" herself and hung up. We've tried to help this person but it's difficult when he is abusive. The call is recorded, so there is proof of his behavior. As a company, we are committed to working through any issues and this is evidenced by our long history of higher review scores.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.