Business ProfileforPipes R Us Plumbing, Inc.

On 12/23/2022 I contacted Pipes "R" Us in order to have three exterior water spigots on my residence replaced. I was quoted a price of $165/hour plus materials. A plumber for the company showed up at my residence on 12/27/22 and did the necessary work. The job consisted of removing three spigots and soldering new ones on to the exposed pipe. The time to complete this task was approximately one hour. Afterwards, the plumber and myself had a casual conversation at his van for approximately 10 minutes. I was told I would be contacted by Pipes "R" Us concerning the bill. The next day I received a text from the company asking me to pay $330. I called the company and asked why the bill was so high and what was I being billed for? The secretary who answered the phone was unable to answer my questions or provide me with a detailed billing statement. At this time I requested an itemized bill. An hour later I received a text message indicated the bill was paid. I called the company and was immediately put on hold. Several seconds later I spoke to some man who indicated the bill was $375 and I was given a break and told to pay $330. I asked for an itemized bill and this person began to tell me it was for two hours of labor plus materials. I indicated the job was approximately one hour with 10 minutes at the end of the job of casual conversation. I was told that the company does not round up to the next half hour and I was on the hook for two hours of labor, whether I used it or not. To this day I still have received nothing in regards to an itemized bill. All I received was some person pulling numbers out of the air and then stating I was given a break at only $330. When I indicated I was going to call my credit card company and complain I was told my bill would be referred to their collection lawyer for action and the call was terminated. I have not problem paying for time and materials. My problem is don't pull numbers out of the air and over bill me.