Complaints

This profile includes complaints for Admiral Enforcement II's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Admiral Enforcement II

  1144 Camp St. New Orleans, LA 70130

  
• 

  Admiral Enforcement II

  1122 Gaiennie St. New Orleans, LA 70112

  
• 

  Admiral Enforcement II

  601 Poydras St Ste 1500 New Orleans, LA 70130-6061

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in Premium Parking deck P2319 and paid for three hours. The app provided a receipt confirming payment. When I returned from dinner, there was a ticket for non-payment of the fee and was charged $75 or threatened with booting my car. The reason given was that the payment wasnt processed on their endtheir error, not mine. I subsequently offered to pay the original fee of $16.65 but they have failed to review my request. They said the responsibility was on me to know that a confirmation text was required to confirm billing despite the fact that this isnt mentioned anywhere on the receipt. When Ive tried to reach out to both Admiral and Premium, both customer service numbers have an automated recording and hang up.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/14/25 I parked in the lot across from ********************* (***********) to attend an ordination at *******************. I estimated the time as directed. Text messages were not received in the cathedral so I was unable to add time. I WAS 20 MINIUTES OVER. My car was booted. I attempted to go thru the process as directed on my phone. The system may have been over loaded and I could not get my payment to go through. However, I later saw that my payment had gone through and had been credited. In the meantime, my partner attempted to pay with his card and was charged $157.95 twice! While trying to do this a parking lot attendant came up and apologized as we were under an hour and that we could pay him half and he would remove the boot, which he did. I filed a claim with Admiral Enforcement as directed on their site and it was noted that I would get a response within 72 hours. I did not get a response. I then looked up a phone number (which was very difficult) and was prompted to leave a message on 7/8/25 and 7/10/25. I have STILL not received a reply.

  

  Business Response

  Date: 07/14/2025

  Thank you for your patience, and I sincerely apologize for the delayed response to your claim regarding the parking incident on June 14, 2025, near **********************
  

  Due to unexpected system issues, we experienced delays in processing and responding to inquiries. We understand how frustrating this must have been, and we truly regret any inconvenience it caused.
  

  We have reviewed your case and can confirm the following:
  The duplicate charge of $157.95 to your partners card has been fully reversed. (3-5 business days)
  Your original payment was received and has been partially refunded by $97.95 as a courtesy, given that you returned within an hour of your parking time expiring. (3-5 business days)
  

  Again, we apologize for the inconvenience and communication delays. We appreciate you bringing this to our attention and allowing us the opportunity to make it right.

  Customer Answer

  Date: 07/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a parking ticket on Magazine St. at the parking lot across from Whole Foods. There is complimentary parking for Playa Bowl customers. I walked into a gym next door to inquire about a class , and then went into *********** and purchased a drink.Getting in touch with the company is impossible. I tried calling, no answer, AND the website will not allow me to submit a dispute form. Additionally the boot removal people took way over the ***** minute removal time and I was late for work. Total money grab.

  

  Business Response

  Date: 07/07/2025

  The customer failed to pay for parking after leaving her vehicle unattended. Upon inquiry, she admitted to walking around the block to take a phone call before entering ********** to purchase a drink, this occurred after the vehicle had already been booted. When asked to provide a receipt to verify that she was in the business prior to the booting, the customer was unable to do so.
  

  Per standard protocol at this location, Admiral Enforcement personnel conducted a walk-through of each business on the property to confirm whether customers were shopping. At the time of inspection, ********** was the only establishment open, and no customers were present inside or in the restroom.
  

  Despite the policy violation, a courtesy refund of $45.00 was issued on the same day, due to the extended wait time caused by Essence Weekend, which resulted in the customer being over the ******************************** threshold.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $40.00 to park in a lot adjacent to *********** in ***********, **. It was a Premium Parking lot. I went over about 10 minutes. They booted my truck, charged me $90.00 to unlock to boot, and then charged me $73.61 for unpaid parking. They had a boot worker lying in wait, waiting for the timer to go off so that they can trap someone in a situation where they can not question the clear scam that they are being ambushed with. This is clearly designed to entrap people, not to provide a service in good faith. Admiral Enforcement needs to be shut down, they put customers in unsafe and unfair situations. And in no way is going over parking by 10 minutes worth $163.61. I dont think any reasonable person on earth would hear that trade off and come to any other conclusion except this is a scam

  

  Business Response

  Date: 06/30/2025

  License Plate Ending: *EM5
  Date/Time of Boot: 6/28/2025 at 6:44 PM
  Boot Removal Time: 6/28/2025 at 10:18 PM
  
  The vehicle with the license plate ending in *EM5 was booted at 6:44 PM on 6/28/2025 due to no active parking session associated with the plate for that date.
  The customer opted to use the self-removal option to remove the boot and did not request an agent to verify the validity of the boot onsite. Additionally, the customer did not provide a valid Premium Parking receipt via this complaint.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly there were no clearly visible signs posted in the garage for one. Secondly, I validated my ticket at the restaurant kiosk and some how that did not go through. I submitted a dispute offering to just pay the two $10 parking fees (visited this garage twice, same validation issue) and was informed I would receive a response back within 72 hours. It has been over 72 hours and I currently cannot reach anyone over the phone. The letter in mail was very misleading and was made to believe it was a municipal city official ticket which seems very unlawful and a scare tactic as well.

  

  Business Response

  Date: 06/30/2025

  Violation notices sent by mail are issued directly by the parking company. For further assistance or to resolve any concerns, the customer will need to contact Premium Parking directly.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my ************** while driving to look for a parking spot, it fell out of my vehicle (I drive a convertible). I pulled into P406 Guerico Lot ********************. I got out of my vehicle to look for my *************** I went inside the mall to use the bathroom and continued to look for my belongings I returned 30 minutes later & I had a ticket & an immobilization boot on my drivers side rear tire. I didnt have access to my phone. I used a sales associates phone to contact Admiral Enforcement. I waited a hour for the security guard. He arrived on scene, at which time explained the issue to him. He told me to pay the $163.61 fee, he then drove off. Another woman in the area heard my dilemma and paid the fee. I would like some help, this was totally unacceptable & unprofessional. Thank you for any assistance you will offer.

  

  Business Response

  Date: 06/25/2025

  Thank you for reaching out and providing details regarding your experience at P406 Guerico Lot on June 22, 2025. We sincerely regret the circumstances you faced and understand how stressful it must have been to lose both your phone and wallet while trying to locate a parking spot.
  We do our best to ensure that all parking enforcement is handled fairly and consistently across all locations. Please be advised that a 15-minute grace ****** is provided at all Admiral Enforcement-managed properties. After this ******, vehicles without valid payment or authorization are subject to enforcement action, including immobilization.
  In this case, our records indicate the following:
  Your vehicle was immobilized at 4:02 PM on June 22, 2025.
  A payment for the boot removal was received at 5:42 PM.
  The immobilization device was removed at 5:45 PM.
  While we empathize with your situation, our enforcement was carried out in accordance with clearly posted signage and our standard procedures. As such, Admiral Enforcement will not be issuing a refund for the immobilization fee.
  We truly appreciate you taking the time to bring this matter to our attention and hope that your belongings were recovered safely.

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** **********
  
   
  

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for parking via mobile phone. We then extended our parking twice. When we returned to our car it was booted. Still had plenty of time left on our clock. We tried to contact the company and could never speak to a person. No one answered. Our only option to get the boot off was to pay the fee.

  

  Business Response

  Date: 05/22/2025

  Good morning, 

  Please provide me with your immobilization number, that way I can further investigate. 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday April 12, 2025 we went to downtown ******* for dinner and drinks we arrived at the parking garage at around 8:37 pm and paid for parking right then and there using the code displayed on the parking garage wall through the premium parking app. I use this app often in other locations with no issues. However when we returned to my car at 11:53pm only 3.5 hrs later we were met with a boot on my car as well as a tag on the front windshield of the immobilization notice, when we text remove to the number indicated and opened the link sent it stated it was due to failure to pay and the boot was put on my car at 8:49pm TEN MINUTES AFTER I PAID AT 8:38pm! When I went to request it be removed the only way to summon an agent was to pay the fee. They also FORCE you to select check boxes stating its a non refundable payment which I tried not to select and screenshotted this ordeal but like I said it forces you to do so in order to summon anyone to help. **** was the agent who booted my car and also admitted fault that we should not have had that happen since we did in fact pay and returned with time left and stated I could file a dispute but likely wouldnt receive a response til Monday. I filed a dispute that night and to this day have not had a response. I have screenshots of EVERYTHING. I even have video recording of **** admitting fault and telling me how to proceed to get a refund. After reading all these reviews and disputes it is clear to me that this company is using tactics as a money grab and most people need to get home because we have children or parents we take care of so we pay the fee and decide to handle it later. To see a company have no morals and non existent communication with those done wrong puts the worst taste in my mouth. I am simply requesting a FULL refund but I do believe more should be done to stop them from continuing this in the future.

  

  Business Response

  Date: 05/05/2025

  Good morning, 

  Customer filed an internal appeal of within a full refund was granted. 

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 2 hours parking, I came to pickup my car 45 minutes before the time expired and I found my car immobilized. When I paid it looked like the payment was done, I attach the screenshot I took as i didnt get any meesage to confirm it and when I found my car like that I looked up and I realized the payment wasn't get done, but I didn't get any message about the deniment. I paid with the same card my fine to be able to take my car from the parking spot and I didnt have any issue with the payment, so that's why I'm sure it's a scam, they say the payment is done only to catch you up and then they boot your car, that's the way they work! And it wasn't only me in that situation yesterday night, other persons approached to us and asked us to claim the dispute because they passed through the same fraud

  

  Business Response

  Date: 05/05/2025

  Good evening, 

  The customer did not pay for parking using the Premium Parking app. Any matters related to the Premium Parking app must be addressed directly with Premium Parking, as Admiral Enforcement does not have access to or control over that platform.
  As such, the boot removal fee was processed through Admiral Enforcement's own payment system, which operates independently of Premium Parking. We have provided the customer with Premium Parking's contact information for any further inquiries regarding their platform.

  Premium Parking 

  **************

  ******************************************** 

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Good morning, unfortunately I have been communicating with both companies involved in this matter Admiral Enforcement, who replied through this channel saying they are not responsible and that I should speak with Premium Parking, and Premium Parking, who gave me the same response when I tried to explain the fraud I experienced.
  At the time I made the payment online, I received a confirmation that the payment was successful and thanking me for the transaction. However, the message was fake, as no payment was actually processed the purpose was to allow the immobilization of the car and apply the fine. I mentioned that there were several other cars immobilized in the parking lot, which likely went through the same fraudulent situation I did.
  Despite this, Premium Parkings response was to refer me back to Admiral Enforcement agents, who have not responded to my request:
  "Hello ****,
  Thank you for contacting Premium Parking. I am sorry you had an unpleasant experience with being immobilized. Please use the information below if you would like to file an appeal to the decision.
  Immobilization or Parking Violation Appeal
  Admiral Enforcement is our trusted third-party enforcement company."

  This situation is clearly a common issue. I later checked online reviews about this parking lot and found that many people have complained about going through the exact same experience I did.
  I demand a full refund of the money that was abusively charged through deceptive practices.
  
  Regards,
  
  **** *******
  
   

  
  

  

  Business Response

  Date: 05/14/2025

  Good evening, 

  Premium Parking reached out to us on 4/28/2025 in regard to refunding customer. 

  The refund was processed on 4/28/2025 at 12:06pm back to the customers credit card. 

  Customer Answer

  Date: 05/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday April 19, 2025, at 11:15am, I parked in the premium parking lot on the west side of ***********. Me and my party returned at 12pm, a full 45 minutes early, to find that one of their employees had booted my truck, along with 5 other vehicles directly around my truck! I told the employee that I had 45 minutes left and even showed him my receipt. He looked at it and said I paid for parking in the lot next door, which was separated by a chain! I told him that was the lot that came up when I used the Premium app. The app said you are here. Park here? So I clicked park and paid for an hour. The employee said there was nothing he could do, but he could reduce the fine to $50! We argued and I finally had to pay the $50 fees on my debit card. Me and my party were illegally detained for 20 minutes even through we had a reciept and had showing we paid for an hour of parking. We live 3 hours from *********** and had to get back home as it was getting late.

  

  Business Response

  Date: 04/28/2025

  Although the customer had paid for the incorrect location, Admiral Enforcement extended a courtesy full refund. The transaction was reversed and credited back to the customer's credit card on April 21, 2025, at 10:11 AM. Admiral Enforcement remains committed to providing exceptional service and ensuring fair resolutions for all customers.

  Customer Answer

  Date: 04/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********