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Business Profile

Online Retailer

Serenede

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place this order on 09/24/23 the order said delivered on 10/6/23 contacted the business on 10/09/23 by email no phone number available to let them no I still havent received my order once again emailed them again on 10/12 and 10/17 still no response I will never do business with them again I just want my refund back

    Customer Answer

    Date: 11/02/2023

    Confirmation of my order and also me emailing them with no response back

    Business Response

    Date: 11/05/2023

    Order#******. Attached is *** proof of delivery and a photo of the package at customer's doorstep. Customer did not purchase our third party Route package protection or file a *** claim. Attached is our email correspondence with customer, informing her to file a claim with *** if customer is missing the package.



    Customer Answer

    Date: 11/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Provide details of why you are not satisfied with this resolution.]

    Regards, I did contact *** they told me I had to contact the company because it was not a signature request so they left the package on the front porch and I emailed the company once again and they just completely to responding 

    *****************************

     

  • Initial Complaint

    Date:01/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 105 dollars for some jeans ?? they got here my son tried them on and could not zip them we took them off I put them back in the bag and box and file for a replace for a bigger size all the tags everything even the paper was with the jeans .. we sent the **** back got the email saying they received the jeans and they be processed in ***** days I woke up today saying the rejected the jeans for a smell its no smell in the **** at all no way or form he could even get his one leg in the jeans so I know for a fact this was a lie now they dying make me pay 15 dollars to send the jeans back or they gone keep them and re sell them Im out of a 105 dollars this company is a rip of a scam and down right just robbing people of their hard earned money

Serenede is NOT a BBB Accredited Business.

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