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Business Profile

Insurance Agency

The General Auto Insurance Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called to request an extension of payment due date but because there was a cancellation notice sent two weeks before the due date they can't help.

  • Initial Complaint

    Date:07/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a claim last year in august. I took it to the Cadillac dealer to get fixed. It sat there 2 weeks before any work was done. The Cadillac dealer has a list of problems related to the accident that needed to be addressed. ****** the appraiser did not want to take care of anything besides my strut. The reason why is the appraiser ****** kept arguing parts and pricing with the dealer. ****** the appraiser told me he was not going to put the same Gm strut in my vehicle that I had, but he wanted to put in a aftermarket strut. He finally convinced me to use the aftermarket part assuring me that I would not know the difference. I had to pay $500 deductible and also another $300 in labor because he said insurance wasnt going to cover it all . As soon as I got the car out I put it in storage with my other belongings because I had already moved from where I was at. I went back to indiana and Im **** I had my vehicle shipped back to indiana. My service suspension light has not gone off. I took it to my mechanic and he said the aftermarket strut wires were cut to fit it on. Then my passenger side sits higher than my driver side. So I had *********** wear out on the inside and my passenger tire wear out on the outside. I had to pay $400 for 2 new front tires. I called the general yesterday and explained my problem to them. They said that its not their problem basically. Now I would have to pay out of my pocket for a s**** up on their part. Also they didnt fix my bumper that now hangs and they didnt fix my plastic cover on the bottom. They used the same broke one and used twist ties to hold it in. I just want my car running the way it was before I made my claim. They can take that aftermarket strut off that I didnt want in the first place so my car can sit even finally. Plus my bumper fixed and my plastic cover on the bottom replaced. They made me pay my deductible plus a extra $300 for labor that they would not cover just to have my vehicle screwed up.

    Customer Answer

    Date: 08/16/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by The General Auto Insurance Services, Inc. regarding complaint ID ********.

    Regards,

    ***********************************

The General Auto Insurance Services, Inc. is NOT a BBB Accredited Business.

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