Business ProfileforTownePlace Suites New Orleans Downtown/Canal Street

LIVED A NIGHTMARE Front Desk Terrible Staff ********************* Failures on Every Occasion.Not a single drop of warm or hot water the entire stay, requested to be resolved/ fixed at least six (6) times, no hot water over 4 days, no offer to change rooms so we would shower. Reported to Interim Manager and Front Desk every single day with no successful maintenance to resolve issue.Day two immediately sick within 30 minutes of breakfast buffet, suspecting ham sandwich meat not edible, extremely ill from hotel food poisoning.The marketing and advertisement for this property clearly depicts a lovely rooftop view & experience which there was none. Bait & switch unethical tactic. Rooftop was never cleaned, never opened, never staffed or in a usable condition over 4 day visit. Inexcusable, left in deplorable condition entire stay.This property does not meeting health and safety requirements: non working outlets, visually broken outlets, visually broken glass tables, missing lightbulbs open electrical currants, garbage carts sitting in public areas, food causing illness.Called Marriott Bonvoy desperate for help, nothing marketed for property was available & zero response to numerous outstanding serious problems:Not an Operational Property:*No Shower Hot Water Over Entire Four (4) Day Period *No Sink Hot Water Over Two (2) Day Period *Food Poisoning from Breakfast Meats on Day 2 for both of us *Property Refusing to Service Room Void of Towels and Toilet Paper *Rooftop Closed ******************* in Deplorable, Unusable Condition *Rooftop Furniture Severely *********************** Unusable *Lobby Bar ****************** 3 of 4 Days, Left in Dirty Condition *Front Desk Staff Rude, Combative, Argumentative, All Should be Fired *Front Desk Refuse to Check into Guaranteed Room Type *Front Desk Does Not Follow Through on ANY Guest Needs *Front Desk Staff Intentionally Provides False Information *Room Outlets Broken Non-Operational, Light Bulbs Missing