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Find a Location

Hotel Monteleone has 1 locations, listed below.

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    Business ProfileforHotel Monteleone

    Hotels

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    214 Royal Street, New Orleans, LA 70130
    BBB File Opened:
    9/1/1957
    Years in Business:
    138
    Business Started:
    1/1/1886
    Type of Entity:
    Corporation
    Number of Employees:
    500
    Alternate Business Name
    • Monteleone Hotel
    Business Management
    • Ms. Claire Holcomb, Executive Assistant
    Contact Information

    Customer Contact

    • Ms. Claire Holcomb, Executive Assistant
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On January 6th, 2022, I dropped my truck off at the Hotel Monteleone's Public Parking Garage off of *** ********* **. New Orleans, Louisiana. The valet driver "Sixx", I believe whose real name is Leroy according to the manager Stephen C****** parked my truck and when I got back to the garage and "Sixx" returned my truck, I noticed the driver side rear of the bed of the truck had been hit with great signs of damage. I than confronted the driver and the other workers about it and they claimed they did not hit anything. I than got in touch with the garage manager "James" and explained what happened and reviewed the security cameras in the garage to see the incident. The beginning of the film showed the truck being first pulled in and parked with no damage to that side of the bed. When the driver was parking the truck, the camera footage showed him backing up extremely close to another vehicle and than quickly slammed the brakes and than getting in the parking spot and parking my truck. When he returned my truck, although they did not have a camera to show the angle as to which my truck got really close to the other vehicle and the brakes where slammed, when the driver pulled my truck out, you can clearly see the light reflecting differently on that side of the bed from where the dents were than made. I had than finally, after fighting for it, got in touch with the Hotel Manager, "Stephen Ca****" and explained what had happened. He was not aware of the incident and therefor I told him exactly what happened and who I had speaked with. I sent him the pictures and the price estimate from a local body shop in Covington, La upon his request. He said he doesn't see how they're at fault when the truck was brought to this with no defects and film shows how close the truck got to the other vehicle and also shows the light reflecting off the dents. They only want to pay half of the cost to repair it. I have been patient, but now it is going to far and need it fixed.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    La Vonne P

    2 stars

    04/29/2022

    I left property in the hotel room that was kept by housekeeping. I called three times and asked to speak with Customer Service. I was assured he would return my call and to date - no call. I left a pair of boots that will be extremely hard to replace - my feet are exceptionally narrow and have to be special ordered and then half the time don't fit. Those boots will fit very few people in the City of New Orleans or for that matter in the entire state. I expect a hotel like the Monteleone to at the very least, return my calls - which they have not. Fortunately, there are other hotels to choose from in the French District.


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