Business ProfileforHoliday Inn Downtown Superdome

I fly all the way from ******** today I check in my room its suppose to have a balcony even on the website it says balcony exterior room I head to my room and notice I cant open the balcony door the lady tells me due to construction if that was really the case then nobody would have access to their balcony in their room as well I got an email stating what things the hotel accepts and doesnt but not one email said anything g about a balcony the customer service is horrible I paid for my room specially for a balcony and If that was the case I would of honestly booked somewhere else and never would of agreed to stay in the hotel Im sending a screenshot of the email I got also what hotels.com website says and then also she tells me holiday inn changed their website that says anything about a balcony upon logging on the website that took a screenshot as well the customer service I have received is a disaster I flew all the way from ******** but I see now its a mistake Im here until Sunday but I dont like being lied to especially when I spent my money like everyone else to stay here I provided 4 screenshots that says a balcony even from their website from their specific hotel I spoke to a lady didnt get her name but she seemed like she didnt care and Im very annoyed