Complaints
This profile includes complaints for Mackie One Construction, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mackie One installed a new roof on my house last November but did not use a proper drip edge on part of the roof edge, resulting in water flowing behind the gutter. They admitted a proper drip edge was not used but refused to cover the replacement under warranty. Instead they quoted $525 to fix the problem.
Business Response
Date: 09/27/2022
Mackie One & Mr. Seale agreed to a mutual resolution to resolve his complaint.Customer Answer
Date: 10/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18042496, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to character limits, a summary document and supporting details are included in the attachments.Business Response
Date: 09/26/2022
Because we value ************************** as a customer, ******************** One made multiple attempts to respond to a list of concerns by sending our crewmen of choice to perform and complete our mutually agreed upon corrective work.
************************** refused to allow the Mackie One crewmen on the property, and we were therefore unable to service, perform and complete the mutually agreed upon corrective work to his property. After Mackie Ones multiple attempts to remedy the concerns and the refusal to allow Mackie One on the property, we concluded ************************** is not amenable to any agreed upon solution.
Most of the dirt, grime & scuff marks that was previously on the wall siding was removed by the steady, heavy driving rainstorms encountered in *********** during a rainy season that occurred between June & July 2022. In addition, Mk1 performed pressure washing to the affected areas. The combination of pressure washing & natural storm rainwater removed most of the marks, as they are not currently noticeable.
We are eager to bring this job to a close and have requested final payment, minus a fair and agreeable reduction to the balance due. On 8/8/22 we reduced the balance due by $1,070.00 and sent ************************** a final invoice of $6,172.98.
Regards,Customer Answer
Date: 10/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The companys response does not provide any different resolution than was previously presented with our original complaint. Their response also contains false and misleading statements, of which they are aware.Due to the use of photos and other formatting that is not compatible with this form, our response is included as a PDF attachment. Please also see additional details and documentation attached including receipts for out-of-pocket expenses to date totaling $1,299.40 and an estimate from a qualified, licensed ********* contractor in the amount of $13,500.00 to repair outstanding damages caused by Mackie One (not all outstanding damages are included in this repair estimate).
As requested by BBB, we have limited this correspondence to new or additional information. Please review the summary document, text correspondence, emails, and other attachments provided with our 9/16/22 complaint as this information adds to those details as background.
Regards,
***********************************
Business Response
Date: 10/14/2022
Greetings BBB,
Our company response is the same as dated Mon, Sep 26, 2022 10:06 pm
We are eager to bring this job to a close and have requested final payment from **************************, minus a fair and agreeable reduction to the balance due.
On 8/8/22 we reduced the balance due by $1,070.00 and sent ************************** a final invoice of $6,172.98.
For compromising purposes only, if ************************** wishes to bring this matter to an amiable close, we will be willing to increase the balance reduction again to an agreeable amount.
Customer Answer
Date: 10/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We have received Mackie One Construction, LLCs second reply to our complaint submitted on 9/16/2022. The companys response will NOT satisfactorily resolve the complaint as the companys response does not specify a resolution.
As previously documented, Mackie One damaged our property, resulting in out-of-pocket expenses to date of $1,299.40 and other outstanding damage in the amount of $13,500.00. As previously noted, not all outstanding damage caused by Mackie One is included in the ****************** estimate.
Mackie One has not completed repairs to the damage they caused, despite repeated promises to do so. Instead, Mackie Ones attempts to repair their damage resulted in new, additional damage to our property (on multiple occasions). Mackie One has not provided insurance information as contractually obligated, despite multiple requests to do so. Additionally, their response to this complaint contains demonstrably false and misleading statements, of which they are aware.
In the interest of reaching closure, we would accept payment from Mackie One in the amount of $13,729.40 to cover out-of-pocket expenses and enable hiring a contractor to repair the damage caused by Mackie One. Upon receipt, we would complete payment of the 8/8/22 invoice of $6,172.98.
Alternatively, if Mackie One would prefer to offset their payment by crediting and closing the invoice, we would accept payment from Mackie One in the amount of $7,556.42.
This resolution provides an amiable solution for Mackie One to attempt to make whole on their agreement without covering the full and actual cost of their damage. The repairs will undoubtedly be more expensive than summarized above and will take substantial time to complete.
We are happy to provide additional details, documentation,commentary, etc. as it may be helpful. Your support in resolving this matter is greatly appreciated.
Regards,
***********************************
Business Response
Date: 10/31/2022
We responded to this complaint on 10/14/22 and again 10/31/22. We are eager to bring this job to a close and have requested final payment from **************************, minus a fair and agreeable reduction to the balance due.
On 8/8/22 we reduced the balance due by $1,070.00 and sent ************************** a final invoice of $6,172.98.At present, we would be willing to increase the reduction of the balance owed on the outstanding invoice. We will be willing to increase the balance reduction again to an agreeable amount.
Customer Answer
Date: 11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Due to the use of photographs and other formatting, details are included as an attachment.
Regards,
***********************************
Business Response
Date: 11/29/2022
Mackie One Construction
************
Greetings BBB,
Mackie One position has not changed. We stand behind our original responsein regard to consumer complaint #********.
Customer contact information:
****************************************************************************************************************** 70130
************** - Primary
************************************************- Primary
Regards,************ Mackie, MBA
Mackie One Construction
Roofing Contractors
504.821.1530office
504.491.0111Cell
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