Business ProfileforThe Plant Gallery, Inc.

My wife and I hired The Plant Gallery (TPG) to decorate our wedding reception hall, date 10/23/2021; we paid them $9,078.90. TPG did not provide all decorations that we paid for and areas that were decorated were bare and lacked the plants and lights that were promised. In part, they only provided 8 trees in the entranceway when we paid for 12, we paid for 6 uplights but none were provided, and they did not provide candles as promised to light up the entranceway. At the bridal table, we paid for 50 gold charger plates but only 18 were usable and we paid for fairy lights but none of them worked. After the wedding we voiced our concerns to TPG and requested a partial refund. On 11/11/21, a TPG employee admitted their shortcomings through email. See attached email chain. Several follow-up emails later, a TPG employee responded with a refund offer of $1,020.00. The offer was low so we made a counteroffer. Since then, more than 4 months since the date of this complaint, we have not heard a single response more from TPG. We sent emails, called, and left voicemails, and after hitting a dead-end we visited the TPG store on Airline Hwy. There, the TPG cashier told us there was no one on-site that could help us and that all managers worked off-site. I asked her to call management for us (explaining we could not reach anyone ourselves) but she would not. She gave us a phone number and email for the owner, Kenny, and phone numbers and emails for the accounting department. We tried calling the owner while at the store, and tried multiple times in the days that followed, but every time we called the line cut straight to a voicemail. We called all numbers the cashier provided, left voicemails, and sent more emails - still, no one from TPG ever responded to us. Aside from not getting what we paid for, doing business with TPG resulted in one of the worst, most unprofessional, customer service experiences I can ever recall.