Complaints
This profile includes complaints for MaxHome's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receipt / statement of completion for the replacement of a bathtub for a walk-in shower by Max Homes - Mr. ******* ***** *****************-753-6775.
Business Response
Date: 05/14/2025
Mr & *** ******,
We will be reaching out within 24 hrs to you to make sure we get you all/ any of the documentation you need.
if you need any additional information please feel free to contact me directly ************ or ***************************************************************
Thank you for your business.
Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Max Home calls me about 20 times a day. I block one call and then another one and repeat.I'm pretty sure this is harassment and I need them to stop calling. ThanksBusiness Response
Date: 05/01/2025
I am very sorry you have had a less than MaxHappy experience. I have requested your number to be removed from our systems, please allow 24 hrs for the request to be processed across all systems. If you need additional assistance I would be happy to help.
Sincerely,
******** *******, ***
************
Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A door-to-door salesperson called at my home. He spoke to my wife and got her phone number. She gets ********* every day and the number is always different. She just wants this to stop.Business Response
Date: 03/26/2025
Mr. *******,I have provided our office with your information. They will remove your phone number(s) listed on the account from the system so that our agents will no longer attempt to make contact. I am very sorry that you and your wife have not had a Max ***** experience getting information on your remodeling project. Please feel free to contact me directly if you have any additional concerns that I assist you with.
******** *******
************ cell
***************************************************************
Initial Complaint
Date:12/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BBB Oct 2024 Max home contract signed, $6000 deposit for showertub removal/shower installation.Dec 23 initial install date. moved to Dec 6 Installer failed to cramp water properly soaked floor:walls stopped installation PCB WATER outage 8 PM Dec 7 install present water outage unable to continue install Spoke with area manager, **** ******* agreed if water was on by 5 oclock install would be next day Wednesday did not want to schedule Wednesday and inconvenience someone elses install, otherwise Thursday Text/Voicemail to Mr. ******* that WATER was not on on Tuesday at 5 oclock no reply No reply for Mr. ******* text/voicemail to messages sent/verified voicemails Thursday installer scheduled to return received call from Mr. ******* installer was sick would be here Friday Installer Friday began work/came home at 12:30 question the gaps in the corners and was told to be filled with white silicone was cut short and not straight told installer that I would pay upon return since he would be leaving before I was able to return home. I would contact Mr. ******* for payment for the company. Return home and contacted. Mr. ******* told him how bad the install was that he would return a call to me on Saturday with a plan. Pictures/videos and text sent to ************************ with no reply Friday/Saturday Husband left a message with Mr. ****** ****** night/ company Saturday morning Monday called Mr **** states text pictures and messages received will contact us with plan No return call or text from Mr. **** so I contacted him Friday 730. Stated he would return a call that afternoon with ****** installer to come Saturday morning. Left messages and sent text messages to Mr. ***** Friday afternoon/Saturday morning without response. Called customer service transferred to the service department attempted to leave messages with multiple cut offs. Did leave a message to return a call to my number. Email sent to customer service ******************** complaint started due approx $6000Business Response
Date: 12/23/2024
Ms. *******,
So sorry to hear about the issues you have had. Our Operations Supervisor should have reached out by now to get you scheduled for 12/30 to redo the wall installation for you. Thank you for your feedback.
If you should need any additional assistance or have any other concerns, please feel free to reach out to me directly.
Sincerely,
******** *******, ***
************
Initial Complaint
Date:01/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Seems like I have the same situation as a lot of other people. We engaged MaxHome to come out to our house to give us some idea of what they could do to a bathroom. After setting up an appointment, they added stipulations that it must be for 90 minutes and my wife and I both had to be there for the pitch.The used car dealer tactics pushed us to cancel the appointment as we did not want a "hard sell". MaxHome calls me almost every day, even after repeated requests to take me off of their call list. We would like to ask that the company please stop this harassing behavior...because of this we definitely will not ever use them for any remodeling services...any same person can see that this turns people off.Business Response
Date: 02/20/2024
We were sorry to hear that you were less than satisfied with your experience with our company. Our customer care team has reviewed your feedback and verified that your name/phone number was removed from our system, per your request 1/31.Initial Complaint
Date:07/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I repeatedly get calls from MaxHome after making it clear multiple times I am no longer interested in their services. They have been calling from multiple numbers from around the country (LA, **, **) to keep asking me if I'd like to schedule an appointment or service with them.In one instance I asked the representative to not contact me anymore and take me off their contact list. Her response was "...Once you're in out contact database we have to keep contacting you..."This is ridiculous. Please put me on the *** list immediately so I cease to getting 5-6 calls per day and have reps tell me they have to call me. I do not want to do business with MaxHome.Business Response
Date: 08/07/2023
*****************,
We have updated our record to remove you from the call list, I do apologize for this inconvenience.
if you need any further assistance, please feel free to contact me directly. ************ or ************************************
Sincerely,
*******************************, ***
Initial Complaint
Date:06/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested multiple times to be taken off their call list and be put on their DNC list. But they continue to call 2-5 times a day for a month. Every day. It's all the time and is driving me nuts. When I do answer its just a recording that someone will call later. This can't be legal. And there is no way that a company that won't honor a DNC list is legit.Business Response
Date: 06/19/2023
***,
I have personally gone int our system and marked your record as Do Not Call, I would like to apologize for this not being handled appropriately on our end. We recently implemented new technology to help with this and are working through the issues. Thank you for you feedback, it is genuinely appreciated. Please feel free to contact me directly if the issue persists. ************************************* or ************)
Initial Complaint
Date:03/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 9, 2023, I agreed to pay $10,000 for a new shower installation by Max Home. I paid $500 on my credit card as an down payment. My balance should have been $9,500. Max Home is stating that my balance is $10,100. After the sales person completed the work order, he asked me to sign on his phone (which was blank). I signed the screen thinking it was for the $10,000 (total) that we had agreed upon. When I received the bill from the finance company, it stated that my balance is $10,100. Max Home agreed to install a shower for $10,000 but they charged me $10,600.00. When I called ******************** about the discrepancy, he didn't make any attempt to resolve the error. I would like Max Home to contact the finance company to make the necessary corrections on my account to reflect the balance as being $9,500.Initial Complaint
Date:02/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had both of my bathroom showers redone in October 2022. My Master Shower had a slow leak from the drain and finally pooled up and came through to my first floor in the kitchen Christmas Eve. I paid for a plumber to come out to verify that was the issue before I called MaxHomes. Max Homes came out and took pictures and had a tech come out and rip the shower out and waiting for a new pan as it had to be customed order (Maybe April 2023 to get my shower. redone). Great, I can deal with that put was told they would find a contractor to come out and fix my ceiling and walls in the kitchen from water damage and mold. I told them I have major surgery scheduled for February and asked to have my kitchen fixed by then as it is moldy and crumbling onto the fridge and floor. They said a CTR back out so I had some come out and give me quotes and sent up to get approved. I get ignored and been really patient on this. Also, promised I would get my money back for the plumber but nothing on this either. Once I get the shower redone they have to come out and clean up all the line in the shower/tub combo too as it looks awful. Should be seamless but shows caulk clumps and unclean lines. They took pictures of this too. I think techs get rushed for 1 day installs and maybe should be 2 days so they can do the clean install. Even the plumber mentioned some things and said he would never put his name on that. I have told the company all this and for the money we spend on this, it should be done much better by the tech and management. If I didn't pay my bill I would be sent to collections, but you can't do right by the customer who paid her bill. I'm starting to regret ever getting my showers done and having my house damaged due to it.
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