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Business Profile

Air Conditioning Contractors

Prosper's A/C HVACR LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prospers A/C first came to my property through American Home Shield because I had 2 mini split units that were having problems. He told me that he could only submit one for replacement to American Home Shield. The other I would have to pay out of pocket. Prospers A/C installed a mini split through American Home Shield that has never worked properly due to his faulty installation. I also gave ********************************* a deposit of $5,141.36 for the mini split that he wouldn't claim through American Home Shield, and when I realized that he had been the cause of the other unit not working, I asked for my deposit back, which he refused to return. Ultimately, Prospers A/C did faulty work, caused damage to my property, misdiagnosed the mini split he installed for a year, conned me out of $5,141.36 for equipment he never ordered or delivered, and became hostile with me when I called him out for his mistakes and asked for my deposit back. I guarantee that if I was a man, he never would have treated me this way or taken advantage of me. Aside from being without A/C for 2 extremely hot ******* due to Prospers A/C's faulty work, he conned me out of $5,141.36 for a deposit on a mini split and $985.05 for a copper modification that caused a freon leak due to improper installation. He also cost me $1750 in unnecessary electrical work that he insisted had to be done, then claimed the electrician should have known how to diagnose the mini split better than an alleged HVAC professional. And $843 for a reputable HVAC company to rewire the faulty installation. I am still waiting to find out the cost to fix the copper modification, as well as the repairs to the exterior of my home and interior wall damage from Prospers A/C faulty installation. I am attaching a full timeline of events with a more detailed explanation. I am also attaching copies of the checks paid to Prospers A/C, and an invoice for the faulty job that wasn't completed, even though I paid for work that didn't fix the problem.

    Customer Answer

    Date: 04/25/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Prosper's A/C HVACR LLC regarding complaint ID ********.

    Regards,

    *****************************

Prosper's A/C HVACR LLC is NOT a BBB Accredited Business.

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