We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Travel Agency

BookVip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Reviews

Customer Review Ratings

1

Average of 11 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Tiffany W

    Date: 10/16/2024

    They lied from beginning to end. I vacation several times a month so I am not new to this. I've purchased vacation packages frm other companies like this so I know it usually ends in a time share presentation. I asked them this specifically before I purchased. 3 different times which of course they assured me I wouldn't have to attend 1. They also promised all these emails with information on how to book & the locations they have. Never received anything worth receiving & I've asked multiple times. It's years later at this point. I think I purchased during covid. So I spent $800 that I basically just wasted. I haven't used the vacation package because I don't want to do a time share. But also don't want to vacation in the US for my "1st trip" & that seems to be another hidden stipulation. The 1 time I said ok I'll just book a trip in the US & attend the dang timeshare meeting just so I can get something for the money I spent. And going thru the booking I realized I'd have to pay out more in "taxes & fees" than the stay was even worth. On top of this they keep passing my phone number to other companies and I'm being called and harassed 24/7 & it won't stop. Stay far away from this shady company it's not worth the headache.

  • malisa s

    Date: 06/26/2024

    Cannot give lower than a one star. booked a vacation with them. Called to confirm the dates. Spent 3 hours on bait and switch tactics and unable to book a vacation for the time needed. Was told I would get a refund. Got an email to contact them because I could not get a refund. Tried to call and left 3 voicemails because nobody answers their phones. never received a call back. I do not want this vacation at this point and just want my money back as they obviously are a huge scam and should be shut down for their shady business practices. It was $199 and now I am out that money and $800 to book a legit hotel for my vacation. DO NOT USE THIS SCAM COMPANY

  • Lavonne W

    Date: 06/04/2024

    No answer to the company and when someone do answer it’s a different company

  • Loren H

    Date: 04/18/2024

    There is ZERO way of contacting BookVip. I have credit that I am trying to use on a vacation package and NO WAY to buy it without having a representative apply the credits.

  • Jason H

    Date: 07/18/2023

    Zero stars! Been trying for two years to book a paid for vacation and now I'm told I have to pay another 251 dollars and wait 7 months to use it after trying 6 or 7 times in last 2 years! Bunch of crap! Beginning to realize I was scammed!

  • Quasheda P

    Date: 07/10/2023

    On ****** I purchased a vacation with itinerary ****** I’ve sent numerous of emails trying to get my dates scheduled and have yet to get a response. I’ve created tickets and have yet to get a response. I’ve called all the numbers and for some reason I can’t get a representative on the phone. I need my money back or my vacation schedule.

  • behzad s

    Date: 05/30/2023

    I made a reservation from bookvip 18 months ago and paid $315 for 12 days and now I want to use it. I have been sending messages for 15 days asking them to make my reservation, but no one is following up and they just say they will call you or call the number, but the number they gave is not available. I made plans for next week, took leave and got my ticket but I don't know what to do

  • JoAnne F

    Date: 03/07/2023

    If I could give negative stars I would!!! This company is a complete sham and they rip off ALL of their consumers. I have no idea how they got some fake reviews on YouTube. Look at all the negative reviews here! I really wish I had researched them before purchasing a hotel vacation. I purchased a vacation package during the pandemic. Obviously NO ONE could travel at the time, but we knew we had 2 years to use it and thought it would be OK. I call to set up my reservation-NO ACTUAL PHONE- it is a recording telling you to go to their website. The contact form on their website goes UNANSWERED. They do NOT offer any other way to contact them. We were closing in on our 2 year timeframe to use so I was starting to panic. I truly believe they do this so they can keep your money. 3 days before it was due to expire, I submitted yet another message, this time stating I wanted a refund of our money. I provided all the information they needed to process this request and contact me (again). I received an email at 11:48PM asking for all the information (which I already provided) in order to assist me. At 12:57AM I received another email saying they wanted to follow up. Last one at 1:58AM stating since I didn't respond they are closing the ticket. All within 3 hours! I was in BED during those hours! They keep wasting my time trying to contact a company that obviously does not want to be contacted. They will gladly take your money, never provide the hotel vacation and choose how and when to contact you. This business needs to be shut down! I am surprised they are continuing to operate and advertise packages with all the complaints they are getting. I just want my $396 back. I am hoping my complaint with the BBB will get them to do something and finally refund my money. Future buyers beware!

  • Everett B

    Date: 12/08/2022

    Bookvip has no way communicating with live agent. They called me and offer a special. I paid over the phone. Now I want to set date for trip and no one is able to help. They also will not give me the actual hotel name.

    BookVip

    Date: 12/30/2022

    BookVip customer service has been attempting to reach the customer since 12/8/2022 to confirm their reservation. However the customer has not answered or returned our calls.

  • Daniel L

    Date: 10/06/2022

    Awful experience. They charged me for taxes on my free vacation package to Branson. We tried to schedule in our package in January and February for our trip in June . They told us they weren't booking yet call back. We called back in April to book our trip they told us they were all booked till November. Our package expired Nov 5 so I asked for a extension or a refund. They sent a email saying they would extend the package to exactly what I already had which was Nov. 5th 2022 . I contacted them multiple times and never got a response to my complaint. They offer you something they can't fulfill. This company is a joke. Don't fall for their lies .

BookVip is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.