About

Important information

• Additional Info:

  On November 1, 2022, the BBB completed an investigation after receiving numerous complaints. pertaining to:
  
  Refunds or Exchange Issues - Consumers allege the business fails to honor promised refunds, exchanges, or credits. Complainants state they encounter difficulty when attempting to contact the business to make exchanges when the products received have defects. Consumers also state refunds are promised with 7 to 10 days and it has taken up to several weeks to months which is passed the deadline for refund disputes with their banks.
  
  Delivery Issues - Consumers allege that the business is either late on the delivery of products or fails to deliver products. Other consumers stated that they received the wrong or damaged products and that it took weeks/months to receive the corrected items.
  
  Customer Service Issues - Consumers allege the business fails to provide promise, assistance, or support for products and services. Complaints state the business gives dates that consumers can expect their product or refunds but, when the products or refunds are not in, the consumers are not told. Consumers also state they have to be the ones to keep reaching out to the business to follow up on issues, or file complaints with the BBB to get matters resolved.
  
  If you have made a purchase from this business and have not received your products, please contact the Federal Trade Commission (FTC), a government agency, to see if the business is in violation of their Mail, Internet, or Telephone Order Merchandise Rule. This rule requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer's consent to a delay in shipping or refund payment for the unshipped. Report fraud, scams, and bad business practices at ReportFraud.ftc.gov or their phone number is 877-382-4357. You may also contact your financial institution or credit card company to report your transaction as fraud and request a refund. Contact your state's Attorney General's Office and/or the La Attorney General's office, and file a complaint with their Consumer Protection Division, and contact FBI's ic3.gov for internet fraud. BBB files indicate that this business has a pattern of complaints concerning disputes regarding a failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. Delay of delivery or failure to deliver ordered merchandise or materials. The product does not meet the expectations of the complainant, including defective merchandise, incorrect products received, or damaged products.