Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Anytime Fitness, I do not have a contract with , ACTION REVENUE RECOVERY they did not provide me with the original contract as i requested.

  Customer Answer

  Date: 01/27/2025

  Attached is a screenshot of my credit report. Showing the action revenue account. I had a contract with anytime fitness not them.

  Business Response

  Date: 01/28/2025

  We thank you for the opportunity to respond to this complaint.  The complainant has an account past due with our client.  The past due account was assigned for collections with us and remains unpaid.  The complainant can go back to our client and pay the balance or pay directly to us.  Our mailing address is 910 Bres Ave, Monroe, LA 71201.  Please let us know if we can be of further assistance.

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Action revenue recovery.I do not have a contract with action revenue recovery.They did not provide me with the original contract that was requested.

  Customer Answer

  Date: 10/08/2024

  My name is ******* *******, and I am not liable for this debt with Action revenue recovery.I do not have a contract with action revenue recovery.This is my reason for complaining.I don’t even recall the last interaction with that company to tell details of that particular time.
  

  Business Response

  Date: 10/08/2024

  We thank you for the opportunity to respond to this complaint.  This account was placed with us by our client, Anytime Fitness. Our account number *******.  If the complainant wants to pay the account, she can pay online at www.actionrevenue.com or to pay without a service charge, mail payment to PO Box 4084, Monroe, LA 71201.  After payment processes, we will remove the listing with the bureau.  Please let us know if we can be of further assistance.

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was charged to my account I believe in 2021. I didn't see it until a few months ago, on credit karma. I filed a dispute on there, but it went no-where. I have also left messages over the last few weeks attempting to contact action revenue recovery to pay the bill, and i cannot get anyone to respond to my calls. i do not know what i am supposed to do to get this resolved and off my credit report.

  Business Response

  Date: 08/15/2024

  We thank you for the opportunity to respond to this complaint.  Payment can be made by mailing a check to ARR at 910 Bres Ave Monroe, LA 71201.  Once payment is received and processed, we will update the credit bureau listing.  Please let us know if we can be of further assistance.

  Customer Answer

  Date: 08/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do not know the amount you are charging me. I have received no paper communication, no email communication, and cannot get anyone to answer the phone. 
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 08/16/2024

  We apologize for not listing the amount due of $321.86. Our mailing address for payment is:

  ARR

  910 Bres Ave

  Monroe, LA 71201

  Customer Answer

  Date: 08/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Can I get my account number so I can process the payment online? I see that you offer that service through your website. I cannot log in however, because I do not know my account number. 
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 08/22/2024

  The account number you requested is *******

  Customer Answer

  Date: 08/22/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do not see where it shows a bill on your site for viewing. I would like to see an itemized report of the bill for the services I cancelled. You're site does not provide any additional information. I get an error that says 'Payment must be equal with sum of split amounts, however the split amounts all total $0.00, and show the amount owed as 'N/A'. Please advise. 
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 08/28/2024

  Our payment site is simply that, a payment site.  It is not designed to display an invoice or itemized statement.  We requested an itemized statement from our client.  Due to the age of the account, they will not be able to send it to us within the amount of time necessary to promptly answer this complaint.  We have closed our account and returned it to our client.  Further we have requested a deletion with the credit bureau.

  Customer Answer

  Date: 08/28/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2024 I contacted Action Revenue Recovery at 318-387-9002 in Monroe, Louisiana. I called to pay a remaining balance owed to Richardson Medical Center in Rayville, Louisiana. I was told it had just been turned over to Action Revenue Recovery. I immediately called and spoke with a CSR who stated he could offered the amount of $507.42 as a settlement price from the original balance of $840.00. On 03/14/2024 I arranged for two payments to be electronically deducted from my personal checking account using my debit card ending in 1260. $253.50 was paid 3/14/2024 and remaining balance $254.02 was scheduled to be deducted from my account electronically in 2 weeks on 03/28/2024. This amount was not deducted and the full amount of $840 was filed on my credit as a bad debt on 03/25/2024. I was told if payment was made 03/14/202 and arrangement made for remaining balance of $254.02. There would be no further action and this would not be reported to credit bureau as bad debt. On 04/02/2024 I received an email from Experian notifying me this has been reported for the full amount of $840.00. Even though I have paid them half ($253.50)of the offered debt settlement amount $507.52 and that my credit score had dropped 19 points. I'm no attorney but I do have one and he states they can not make the arrangements to clear a debt before reporting to bureaus only to lie and steal unreported COLLECTED monies for debts owed from the customer. As I can show the money was in my account on agreed date of 04/28/24 and no attempt was made to collect the payment. I authorized the 2 payments to be collected and no attempt has been made to collect the money Someone dropped the ball in that office as I was report on the 25th of March and the agreed 2nd payment was to be on the 28th of March. Rectification of this debt was grossly mishandled by this company and made a -19 point impact on my credit score due to their unethical skills in the collection and bureau reporting of paid debt

  Business Response

  Date: 04/06/2024

  We thank you for the opportunity to reply to this complaint.  The complainant's request is to have this account listing deleted from the credit bureaus to which we report, and we will comply with her request.  It is unfortunate that the timing of our interactions and the listing with the bureaus didn't process as planned as the second agreed to payment was set to process but did not.  The bureau listing would not have processed if the second payment had processed.  The listing was not intentional and as previously stated, we are deleting the account with bureaus to which we report.  We have accepted the first agreed payment received and will no longer pursue this account.  Please let us know if we can be of further assistance.

  Customer Answer

  Date: 04/09/2024

  As of 04/05/24, the second i stallment of 253.50 (which was suppose to have been the amount stated in original complaint) which was an agreed upon amount to settle balance pain in full by Action Revenue Recovery. And as said amount was paid onthe 28th, which they didn't, they would not send the collection to any of the credit reporting bureaus. Instead, they submitted the collection the 3/25/24 before initiating the payment on the 28th. Only after haivng had to file this complaint did Action Revenue Recovery take the 2nd payment which agreed upon. Totally amount received for the price offered to settlement amount and not have this be on my credit history is asof 04/05/24 $507.00. I do not accept their action of $253.50 as stated in their response. I am not the only person the company as misrepresented themselves and their desire to help consumer settle a debt before being sent to credit bureaus as a bad debt. A little research is all it takes to see that this company is a bunch of liars and thieves. Had I not filed a complaint. No action would've been taken to even address this situation nor the first $253.50 ever been reported as a payment period! Monies received for settled amount offered by this company to avoid being reported on my credit history. Further more, there will legal action filed if necessary. Companies need to search their background before hiring this company to collect any owed debts

  tion as agreed upon by myself and this company. I will not 

  Business Response

  Date: 04/13/2024

  We once again thank you for the opportunity to respond to this complaint.  In our first response we stated we would request the removal of this account from the complainant's credit report, and we have done so.  The complainant should be able to verify that by the end of the month.  We also agreed to accept the first payment to satisfy this account.  Since the first response was sent, we have mistakenly processed the second payment.  This account was handled by an employee who is no longer employed at ARR.  We regret the errors made and are correcting them.  A refund has been requested and funds should be returned to the complainant soon.  We do want to bring attention to our A+ rating with the BBB and the 0 complaints within the last 12 months.  These errors were made by an employee who is no longer employed with ARR.  Please let us know if we can be of further assistance.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** **** ******
  *** N ******* ***
  ********** ** XXXXX
  
  DATE 1/25/23
  
  ACTION REVENUE RECOVERY- XXXXXX
  I am in receipt of your company's letter informing me you're handling the collection of the account mentioned above. However, after reviewing my records, I am unable to find any documentation of any contractual relationship between (ACTION REVENUE RECOVERY ) and me which makes you a person entitled to enforce a commercial claim against me. This letter is NOT a request for verification or validation.
  This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.
  Failure to respond and provide strict proof of contract will constitute your tactic agreement that you, ACTION REVENUE RECOVERY are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and Federal Trade Commission, and file a police report against you for harassment and invasion of privacy.
  You have 30 days to provide strict proof of contract. In the event you can't provide strict proof of contract, YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the state bar association and professional liability fund for code of ethics violations.

  Business Response

  Date: 03/10/2023

  Business Response /* (1000, 5, 2023/02/08) */
  We thank you for the opportunity to respond to this complaint. The complainant requested documentation in support of our collection efforts. A letter was mailed to the complainant on Friday, February 3, 2023, which includes an itemized statement from our client, who assigned this account to us for collection of the balance due. We would encourage the complainant to review the information we mailed and contact us. It is our intention to find a mutually agreeable outcome which would include the complainant's request to delete the listing with the credit bureau.
  
  
  Consumer Response /* (3000, 7, 2023/02/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Is the mural agreement for ACTION REVENUE RECOVERY to put in a request to all credit reporting agencies to remove this illegal reporting Tradeline from my credit report if the answer is yes then this complaint will be closed out and no further action will be taken.
  
  
  Business Response /* (4000, 17, 2023/02/28) */
  Our client is no longer interested in pursuing this collection account and has requested we return the account. A deletion request has been sent to the credit bureaus. Please let us know if we can be of further assistance.
  
  
  Consumer Response /* (2000, 19, 2023/03/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Classless, rude, and all around terrible! Action Revenue called me 12/7/2002 about an account placed for collection which I disputed before it went to collection from Anytime Fitness. The Action Revenue representative was very kind at first telling me the amount I owed and how we could get it resolved. I explained to her, in as calm a voice as I could, that I disputed the charge on the account. I told her that I tried working with Anytime Fitness as I cancelled my membership but they refused to close the account. I told her the price she stated of $512 was far above any price Anytime Fitness stated I owed and that I was not going to pay them. The Action Revenue person then began to talk in a very patronizing voice, accusing me of being defensive and cursing at them. She began to chastise me about how her voice was so calm and appropriate and I was the one shouting. I attempted to reassure her several times I was not mad at her and attempted to explain it was not her fault. I was just trying to explain the charge and nature of my interaction with Anytime Fitness. Every chance at communication was met with badgering, bullying, and an attempt to interrupt or silence me when truly all I wanted to do was get the dispute recorded. After she stated, "oh no, we aren't going to have that" I decided to hang up. I immediately called back and asked to speak to a manager about a very rude representative who would not let me discuss the matter that was called about. Apparently, being a rude, unfriendly person is part of the job description because I spoke with another, very, very rude "manager" who said, "All calls are recorded and we do not tolerate any abusive language. Call back when you are calm." This "manager" then hung up on me.
  

  Business Response

  Date: 01/26/2023

  Business Response /* (1000, 5, 2022/12/20) */
  We thank you for the opportunity to respond to this complaint. We regret the complainant had an unpleasant experience with our company and immediately contacted our client to obtain the explanation of charges. Unfortunately, our client has been unable to provide the requested information. As a result, we are ceasing collection efforts and returning this account to our client.

• Initial Complaint

  Date:11/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/2022- I got an update from my credit report that I had an account placed in collections. I have not received any letters in the mail or phone calls retaining to this matter. I then call & what this was about and was asked for social security # and told to pay $180 to have it removed off credit report. I wasn't given any information on this matter (dates) or even whom it this was from. I saw on credit report that is was from Radiology Consultants in West Monroe la. They are permanently closed- no phone number or anything. I have received 3 "collection agency's" claiming I owe said amount. I have disputed this but this has came back.
  

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 6, 2022/12/02) */
  We thank you for the opportunity to respond to this complaint. The complainant is concerned about our listing on her credit report. Since filing this complaint on 11-20, the complainant contacted our office on 11-21 and paid the account. A deletion request was sent to the credit bureaus. We request that the BBB remove this complaint from our record as it was apparently reported in error.

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against Action Revenue Recovery located in Monroe, LA. This company has repeatedly violated my consumer rights under the Fair Debt Collection Practices Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable collection account on all 3 of my credit reports, and not to mention an account in which I've asked for proof of claim and in which they have refused to validate per my request under the Fair Debt Collection Practices Act. Despite my efforts to resolve this unfortunate nightmare for nearly a year now, (insert CA's name) has completely ignored my communications and legal submissions to remove this inaccurate information from my credit reports. I am well aware of the many, many other complaints filed against this company for their illegal and unethical collection practices - disguising themselves under multiple business names and using ILLEGAL collection practices all across the country. Yet, somehow, this company is still in business. This company's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.
  

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/12/02) */
  We thank you for the opportunity to respond to this complaint. The complainant is requesting we remove our listing with the credit bureaus, and we are willing to comply with the request. On July 25, 2022, we responded to the complainant's letter dated July 5, 2022, and provided itemized statements from our client. We are willing to comply with the removal due to our client's request to close the accounts, as they no longer wish to pursue collections.

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok so this is showing on my credit report and I have no idea why. I seen where it's showing for radiology and I have Medicaid so there is no reason it should be showing on there. All of my doctor related stuff has to be pre-approved and Medicaid pays for everything. This shouldn't be on my credit report. I also haven't received any notice of this so how can I have this resolved?
  

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/14) */
  We thank you for the opportunity to respond to this complaint. The complainant wants an account removed from her credit bureau report. We have contacted our client and requested itemized statements to verify these accounts. The dates of service for these accounts are from 2016 and our client has since switched billing software. As a result, they are unable to provide the statements in a timely manner. We have closed the accounts and requested a deletion from the credit bureaus. Please let us know if we can be of further assistance.