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Business Profile

Insurance Agency

Giambelluca Ins Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I changed ************* on July 1st, 2024 and the old *********** is still taking premiums out of my checking account. They wont give it back now. I changed in July 1, 2024! Today is Aug 7, 2024. I live on a fixed income and need my money back. In ********* you cant cover the same car twice. Pls help me get my money back from this Company. Thank you

    Business Response

    Date: 08/12/2024

    Hello, my name is ***,

    On August 5th, *************************** requested to cancel her policy. We told her she must sign a cancellation or send us a memo indicating this. She also got upset that a payment was take out by

    Progressive ****************** I told her that Progressive will send her the refund money back effective retroactive to 07/01/2024. She continued to use language which I will not repeat to you, that she wanted

    her money now. I told her progressive takes up to 10 days to process. She still continued to tell me that I am her agent and she wants me to give her the money. I told her it comes back to you from ********************* Company

    and it will be back dated to 07/01/2024. I tried to calm her down but she continued and she said I will complain to the BBB on me and Progressive. I also offered her the phone number to Progressive but she refused. I have serviced **************** for 14 years and had a great relationship with her. I am also sending you the paper work that was emailed to Progressive for proper cancellation procedure and also faxed to Progressive. 

    I also told **************** thank you for letting me service her over the years and that my doors are always open for her. 

    Thank you,

     

    ********

Giambelluca Ins Inc is NOT a BBB Accredited Business.

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