ComplaintsforMatt Bowers Ford

• Initial Complaint

  03/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  The salesperson that sold me my truck didnt know that the model of truck I bought came with an electric charger included. He instead advised me to purchase a separate charger. Instead of taking responsibility for this error they have denied that they have done anything wrong in this situation. I now have two chargers, and I paid out of pocket for the extra charger. They refuse to reimburse me for this extra charger I didnt need, that they advised me to purchase in error.

  Customer response

  03/07/2024

  I am attaching the lease agreement for this vehicle. 

  Customer response

  03/28/2024

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Matt Bowers Ford regarding complaint ID ********.
  
  Regards,
  
  *********************
  

• Initial Complaint

  01/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had bought a 2019 F150 in March of 2020 (BRAND NEW) from MATT BOWERS FORD (located in ********, **) Well in June of 2021 I had reported transmission problems. I was told it was common traits of the 10 speeds. Fast forward to 10/01/21 the transmission completely blew out and almost got me rear ended. They had the vehicle for 50 total days. I got it back on Friday 11/19/21, Well they were told to FIX it NOT replace it. So now on Wednesday 11/24/21 the transmission blew out again and I was without a vehicle until 12/22/21 same problems. They still DID NOT REPLACE the transmission only fixed it as **** corporate told the dealership. Here we are 01/09/23 the dealership has the truck for the hard shifting (what started it all back in 2021) and they have been unable to diagnose the issue therefore they cannot get me into a rental or a loaner. The dealership blames the vehicle shortage on this (yet most dealerships seem pretty stocked up with vehicles except this one). I would like **** to replace the transmission or the truck as a whole at this point. I would also like to get fully reimbursed for a rental that I supposedly now have to get in order to have transportation. I have tried reaching out to them but their policy prevents either the dealership or corporate to allow me to get a rental until it is diagnosed. They had over 15 cars before me Monday 01/08/23 and as of Thursday 01/12/23 they still have over 7 vehicles to be looked at before mine. I am asking them to simply put me in a rental or loaner until the discover it is in fact warranty work needing to be done (the dealership offers a lifetime power train warranty - transmission is power train). I have reached out to both for help and nothing has been done.

• Initial Complaint

  06/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  On 5/28/21, I purchased a new 2020 Ford Edge from Leon S***** at Matt Bowers Ford for which I spent over $40,000. Before signing papers, we noticed the car had numerous scratches and paint missing. Leon promised that the car would be fixed to make it brand new the following week, with a rental car. For the past 3+ weeks I have been trying to get this car to be fixed in the body shop with a loaner car, as promised (I purchased this car because I need it and can't be without it for more than 1 day). The excuse is "we don't have any cars". If Leon had been honest with me on 5/28/21, before I purchased the car that it would be months before it was fixed, I would not have purchased this car. I bought a new car with the expectation it would look new. The fact that the car dealership doesn't have any cars to loan me, when this was part of the agreement, is not my problem. I am willing to take a used car off their lot, a new car, a loaner car, a rental car, etc. I just need some car.

  Customer response

  07/14/2021

  At this time, I have been contacted directly by Matt Bowers Ford regarding complaint ID 15580058, however my complaint has NOT been resolved because:
  
  Matt Bowers agreed to fix my car and pay for a rental. On 6/30/21, I dropped my car off. 
  it is now 7/14/21, and Matt Bowers still has not begun to fix the car because they are deciding now they will pay for it. I spent $40,000+ For a new car. And have no had it looking good. And, for almost 3 weeks I have been without the car. Terrible. Unfair. No customer service. 
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  Sincerely,
  
  ***** ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩