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Business Profile

New Car Dealers

Matt Bowers Ford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A vehicle was purchased on December of 2024. After 2 days of owning the vehicle service transmission alerts appeared and electrical issues as well. The vehicle also started vibrating on and off. The car was returned to the dealership for service 3 times for same issue and they can not find a fix for it. The vehicle has been in their possession for more than 30 days total. Sales manager ******** stated that they can back out of contract if the issue cant be fixed. Then the dealership manager then stated that this is not an option and all that I can do is a trade in in which case I would lose money. Due to not having another option I agreed to do a trade in. I settled for another vehicle and all the paperwork was prepared. When the paperwork was brought to the table for me and my mother to sign they added ***** to the cost of the vehicle that they were asking ****** for. The store manager JP said this was the only way the deal could be done and there is no other option. They also included the warranty for 3500 as well as gap insurance. I told the manager that I am fine with the gap but I do not want to purchase the warranty this time. He then became upset and told me and my mother that he could not sell us the car without the warranty attached. The whole process has been a mess. And upon reading up on the dealership after all of this hassle it appears that this dealership has a bad track record with customers.

    Customer Answer

    Date: 03/30/2025

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Matt Bowers Ford regarding complaint ID ********.

    Regards,

    ****** *********

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2022, I travelled to Matt Bowers Ford and traded in my 2021 **** F150 for a 2022 **** F350. I purchased an extended warranty and told it was transferable/reimbursable if sold/traded in. In Sep 2024, I traded the 2022 **** F350 for a 2024 **** F350 and reached out to Matt Bowers Ford (**** *******/Finance Person) to seek partial reimbursement of the extended warranty amount. **** told me what he needed to request the reimbursement and I provided it to him in a timely manner. To date, I have received no reimbursement of monies. After I provided all the info **** requested, it seemed as though he was ghosting me. On Jan 27, 2025 I emailed **** again asking for an update. He told me he would reach out to his accounting office to find out what was going on and get back to me on the same day. He did not. I reached out to him again on Jan 30 2025 for an update. He told me the check was going to be mailed on Monday, 3 Feb. To date, I have received nothing from **** Bowers or ****.

    Customer Answer

    Date: 03/04/2025

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Matt Bowers Ford regarding complaint ID ********.

    Regards,

    ******* ******

  • Initial Complaint

    Date:08/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Breach of Contract and Unethical Business Practices by Matt Bowers Ford! I am filing this complaint regarding my experience with Matt bowers Fordwhile attempting to purchase a 2024 **** Mustang. After finding the perfect vehicle, I agreed upon the car's price and the value for my trade-in with the dealership. The dealership completed a buyers order and submitted it to my credit union (New *************************************** Based on this, my bank approved the loan and confirmed the terms with me. I signed the loan agreement, and I was required to put insurance on the vehicle I was purchasing.The dealership scheduled a pickup time for me to receive the car, which I arranged despite my demanding schedule as a paramedic in ***********. Upon arrival at the dealership, they unexpectedly attempted to change the terms of the deal by lowering the trade-in value by $2,000. They refused to honor the originally agreed-upon terms, leaving me with no choice but to cancel the loan.As a result, I incurred $500 in loan processing fees and $213 for the insurance policy I added for the new car. I believe this behavior is both unethical and potentially illegal, as the dealership went back on an agreed price and contract.Furthermore, when I later reached out to discuss the situation, I was informed by the dealership that they were no longer interested in doing business with me. I have attached the contract and screenshots of the dealerships communication indicating their refusal to proceed with the sale.**Desired Resolution:**I am requesting that the dealership either:1. Reimburse me for the financial losses I incurred due to their breach of contract (totaling $713), or 2. Honor the originally agreed-upon deal so I can complete the purchase of the car.I believe this is a reasonable and fair request given the circumstances and the dealerships failure to uphold their end of the agreement.

  • Initial Complaint

    Date:05/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Price gouging, no evidence of any work done, refusal to answer customer basic questions, use of scare tactics falsely trying to force a vulnerable customer me, disabled, into purchasing $1,600.00 service the car did not require. Charging $189.00 hour for labor? Stating labor is $55.00 when questioned *****- service gaslight me as customer as if he didnt say what he said- retracting then changing to $189.00 hour- basically they hooked a machine up to my car that took 10 minutes and charged my $189.00 to do . ***** also lied because he said they topped off my fluids, they did not, not even the washer fluid. I recorded the other clerk telling me the $20 shop supplies fee is a bucket of rags and fluids they purchase 1 time yet charge every customer $20. She too made statements and then pretended not to say what I heard so I began to record them. My disabilities are obvious so it seems clear they were trying to take advantage of a vulnerable customer. My car needed zero repairs but tgat didnt stop ***** from trying to scare me into buying the $1600. Then they wanted $300 for a part I replaced less than 8 months ago, when I mentioned this they decided oops they meant another part- money grubbers, unprofessional I want a complete $230.00 refund and Im reporting them to the *** terrible treatment

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    vehicle skipping on accerlation, Second time the vehicle has been in service, and I cannot get any answers as what is wrong with the vehicle.

  • Initial Complaint

    Date:03/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The salesperson that sold me my truck didnt know that the model of truck I bought came with an electric charger included. He instead advised me to purchase a separate charger. Instead of taking responsibility for this error they have denied that they have done anything wrong in this situation. I now have two chargers, and I paid out of pocket for the extra charger. They refuse to reimburse me for this extra charger I didnt need, that they advised me to purchase in error.

    Customer Answer

    Date: 03/07/2024

    I am attaching the lease agreement for this vehicle. 

    Customer Answer

    Date: 03/28/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Matt Bowers Ford regarding complaint ID ********.

    Regards,

    *********************

  • Initial Complaint

    Date:01/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had bought a 2019 F150 in March of 2020 (BRAND NEW) from MATT BOWERS FORD (located in ********, **) Well in June of 2021 I had reported transmission problems. I was told it was common traits of the 10 speeds. Fast forward to 10/01/21 the transmission completely blew out and almost got me rear ended. They had the vehicle for 50 total days. I got it back on Friday 11/19/21, Well they were told to FIX it NOT replace it. So now on Wednesday 11/24/21 the transmission blew out again and I was without a vehicle until 12/22/21 same problems. They still DID NOT REPLACE the transmission only fixed it as **** corporate told the dealership. Here we are 01/09/23 the dealership has the truck for the hard shifting (what started it all back in 2021) and they have been unable to diagnose the issue therefore they cannot get me into a rental or a loaner. The dealership blames the vehicle shortage on this (yet most dealerships seem pretty stocked up with vehicles except this one). I would like **** to replace the transmission or the truck as a whole at this point. I would also like to get fully reimbursed for a rental that I supposedly now have to get in order to have transportation. I have tried reaching out to them but their policy prevents either the dealership or corporate to allow me to get a rental until it is diagnosed. They had over 15 cars before me Monday 01/08/23 and as of Thursday 01/12/23 they still have over 7 vehicles to be looked at before mine. I am asking them to simply put me in a rental or loaner until the discover it is in fact warranty work needing to be done (the dealership offers a lifetime power train warranty - transmission is power train). I have reached out to both for help and nothing has been done.

Matt Bowers Ford is NOT a BBB Accredited Business.

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