Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Onpath Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to close not all but some of my checking and savings account with this *********************************************. I sent several messages requesting the closure and was told I had to call. When I call I was on hold for over an hour and a half and the second time an hour. I cant get a hold of anyone at the institution to close the accounts. I requested a manager to contact me and nothing.

    Business Response

    Date: 06/17/2025

    Dear Ms. ****** ****, 

    At OnPath Federal Credit Union, we are committed to resolving member concerns promptly and effectively.

    We made multiple attempts to contact you to speak with you regarding the closure of the mentioned accounts. Unfortunately, we were unable to reach you.

    We appreciate the opportunity to assist you and thank you for choosing OnPath as your financial institution. If you have any further questions or need additional assistance, please do not hesitate to contact us at ************** or email us at ******************************************************************.

    Sincerely,

    OnPath Federal Credit Union

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/15/2025 I made a big mistake starting an account with **********************. Considering their accounts are insured up to 1 million, I thought this bank was serious about maintaining a positive relationship with its clients. It is impossible to deposit a check on the app. I cannot reach anyone by phone. I have been on hold for one hour as I am typing this. Have tried to reach every possible extension. Their phone system *****. They deceptively advertised 5% *** on their money market, and as soon as people signed up, they reduced the rate from 5 to 4.4%. I have never seen such a big jump in any other bank before, and it was effective immediately. This bank should really be investigated for deceiving consumers.

    Business Response

    Date: 06/17/2025

    Dear ***** *****,

    Your complaint filed with the Better Business Bureau was received and we appreciate the opportunity to address your concerns. At OnPath Federal Credit Union, we are committed to addressing member concerns promptly and thoroughly.

    We have made attempts to contact you directly. Our team placed return calls on both June 11th and June 16th, leaving voicemails with a direct call-back number each time.

    Regarding the recent change to the Elite Money Market rate, please note that this account type has a variable rate. Since its launch in October of 2024, the rate has consistently remained at or above 5%. While a rate adjustment did occur on June 1st, the Elite Money Market account continues to offer one of the most competitive rates available in ******************

    We appreciate the opportunity to assist you and thank you for choosing OnPath Federal Credit Union as your financial partner. We trust this response addresses your concerns. If you have any further questions or need additional assistance, please dont hesitate to contact us at ************** or email us at ******************************************************************.

    Sincerely,

    OnPath Federal Credit Union

    Customer Answer

    Date: 06/20/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *****

  • Initial Complaint

    Date:01/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 4 overdraft charges because I was affected by the *********** delay of checks, I work for ****** ************************ , my check was suppose to post 1/17/25 it posted on 1/22/25. I had an over posted on18/20/21/22 due to this matter. The representative Mrs ****** whom I spoke to @12:10 1/23 states she can only credit one because this was not Onpath fault. I feel that this is very uncompassionate being that I have been a member for sometime with this facility. I will like the fees waived , I have no problem with paying fees if its my fault.Thank You

    Business Response

    Date: 01/31/2025

    Dear ****** ************,

    Thank you for bringing this matter to our attention. We understand that you were charged four overdraft fees due to delays in check processing by ************ and OnPath acknowledges the frustration and inconvenience these delays may have caused.

    While an OnPath representative initially informed you that only one fee could be reversed, we recognize that the processing delays were beyond your control. As a valued member of our organization, we have decided to reverse all fees associated with the *********** issue. These were credited to your account. 

    We appreciate your continued loyalty and trust. Should you require any further assistance,please do not hesitate to reach out.

    Sincerely,

    OnPath Federal Credit Union
    *******************************************************************
    ************** or **************

  • Initial Complaint

    Date:01/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in the process of purchasing a house. My credit counselor *** I got together and called *** concerning my automobile loan. They told me if I was to not miss any of my payments for this year, my automobile loan would be paid off in 2022. Before I knew it, they told me I owed $10,000 more on my automobile. I called them several times trying to address the matter. I told them it must be a mistake. They told me it was not a mistake and that I missed payments in July, September, May, December, and August of 2018; January, February, March,April, and May of 2019; and February of 2020.I explained that I had funds being deposited directly into that account from my two jobs -Goodwill Industry, ********* ****** ************ and Plaquemines Parish ************. They told me to go online and check my payment history. I went on the website to check my direct deposit and they were not there. None of my direct deposits were in my account; it looked like my account was hacked. My bank account and my ********************** report was hacked. It looked like they tried to put my bank account back up there but there were only four statements and Plaquemines Parish only paid once on the 25th of every month and the payment dates were all wrong which they also had double printed bank statements but I did not see anything dealing with Goodwill Industry or ********* ****** on my statements.I did not refinance my auto loan. Also, I did not have any account dealing with ************************** a credit card came in the mail dealing with them and they called saying I have an account with them that was opened in 2019, though I did not sign anything with OnPath. Can you kindly look into this matter for me and allow my payments to be postponed until this situation is corrected?Direct Deposit This are my payroll checks going into ASI credit union. They paid me for my sick leave.I see that while I was making on-time payments on my account, they were charging additional late fees.

    Business Response

    Date: 01/24/2025

    Dear ******** ******,

    Thank you for your inquiry. Our Director of Consumer Lending spoke with you on December 13, 2023, regarding a resolution to the matter you raised. Since that conversation, we have not received any further communication from you.

    We would be happy to continue addressing your concerns and work toward a resolution. A representative will reach out to you shortly to discuss this matter further. If you prefer, you are welcome to contact us directly via email, ******************************************** or phone, ************ or ************, option 5.

    We look forward to hearing from you and assisting you further.

    Best regards,
    OnPath Federal Credit Union


  • Initial Complaint

    Date:10/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with OnPath Federal Credit Union. I do not have a contract with the collection agency. They did not provide me with the original contract as I requested.

    Business Response

    Date: 10/18/2024

    Dear Mr. ******

    Thank you for bringing your concerns to our attention. We appreciate the opportunity to address your complaint regarding the reporting of your account to the ********************** bureaus.

    After a thorough review,our ****************************** reached out to you to discuss the details of your account. Your account status reflective on each credit bureau is in compliance with reporting guidelines.

    If you have further questions or would like to discuss this matter in more detail, please do not hesitate to reach out to the direct line provided by our representative. We are here to assist you and ensure you have all the necessary information.

  • Initial Complaint

    Date:02/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very disturbed and upset with ONPATH FCU has not responded back to me I sent a letter requesting the proof of contract . I need these accounts deleted from my credit report they violating my right

  • Initial Complaint

    Date:09/29/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm seeking assistance with the following accounts listed in my credit report. I am complaining because I want these accounts' late payments to be removed and correct the accounts status to be paid as agreed but still the ONPATH FEDERAL CREDIT UN has no response or action about the accounts in my credit file. To resolve this problem I would like you to aid me to correct the late payments in the accounts that are damaging in my file. The following accounts are listed in my credit report:ONPATH FCU ********** Balance: $0.00 ONPATH FCU ********** Balance: $0.00

    Business Response

    Date: 10/03/2023

    I have attached OnPath's response.

    Please let me know if you need anything else.

    Thank you,

    *******************

  • Initial Complaint

    Date:09/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I feel my bank may be changing its customers unfairly I have three over draft that totals $96 for 9/19/23 and my check post 9/19/23 the representative **** who I spoke to at 5:00 today when I call ************ said it was because the funds where pulled before the check post. She had zero compassion and processed to tell me about a fee waiver back in June. However I do have over draft protection because sometimes I need it and Im willing to pay for those no matter the reason but to be charge for no reason I definitely think that isnt the way to treat your customers because we need them just like they need us. Please refund me my $96 I was not aware that funds deposit and withdraw throughout the day Thank you

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account#: ************* I was charged a $32 non-sufficient funds fee for a $32 non-sufficient funds fee. I submitted an online dispute form regarding the actual transactions that caused the overdraft but I do not agree with charging me an additional fee for your fee. Also, all of these charges happened within an hour. Most banks have either no NSF or give you an opportunity to add fees to avoid the **** Ive been a me never if this credit Union since 2011 and my loyalty is not appreciated at all.

    Business Response

    Date: 10/06/2023

    Dear Representative of the BBB:

    I have attached a formal letter addressing the complaint and I have attached the disclosure to support the response of the Credit Union.  If there is anything else that is needed to satisfy this complaint, please feel free to contact me directly.

     

  • Initial Complaint

    Date:08/29/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm seeking assistance with the following account listed in my credit report. I am complaining because I want this account late payments to be removed and correct the account status to be paid as agreed but still the ONPATH FEDERAL CREDIT UN has no response or action about the account in my credit file. To resolve this problem I would like you to aid me to correct the late payments in the account that is damaging in my file. The following account is listed in my credit report:ONPATH FCU ********** Balance: $0.00

Onpath Federal Credit Union is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.