Business ProfileforLightning Service, Inc.

We contracted Lightning Services to install a whole home generator. On Tuesday 11/9/21, we noticed a gas odor inside our 4 year old's bedroom. That same day, two technicians from Lightning Services were on site doing some final inspections. I had mentioned the gas odor to them, and they advised me that they had smelled gas and noticed a leak the previous week, but weren't sure where it was coming from. They took a closer look at the technicians determined that the leak was coming from the city side or Entergy side of things, and advised me to call Entergy. I called Entergy and they arrived within 30 minutes. After inspecting the pipes, Entergy advised me that the leak was actually caused by pinholes in the pipe, that was on the residential side of things, not the Entergy side. The Entergy technician was confused as to why the service techs wouldn't know that. Right away, I called Lightning Services, about 5 minutes after 5pm. I'm assuming they were gone for the day, but they offer 24/7 services. I called, left a voicemail, and texted. No response. I then started calling after hours plumbing services, because I can't have a gas leak in my home and put my kids and family in danger. A service came out and repaired the pipe. I spoke with the owner of Lightning Services this morning, who advised me that they wouldn't be compensating me for the $1192 I spent to fix the holes that they created in the pipes. This was after he admitted to me that the leak was discovered a week and a half ago. He made it clear that he would not be compensating me so I advised him that I would contact the BBB to assist me in getting a resolution. The job I contracted Lightning for is still not done, as they are waiting on the City of New Orleans to come out and complete their inspection. Again, my experience was great up until the past two days but I would like this to be resolved. The receipt for the repairs is attached.