Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/7/2022 at 7 am a backhoe working on the street belonging to this company tore 2 ******************* from my house, one for *** and one for ***** I witnessed this event. The company acted cooperative at first, sending texts that they had contacted the regular customer service line for ***. I ended up contacting *** to get their line fixed as i was unable to preform my job which is remote for several days waiting for this company to contact ***. They then told us the other line belonged to ***. Candeau Industries refused to deal with the *** line they tore down after several attempts by both my partner and i to communicate with them, leaving the cable they tore down hanging from my house. They are now refusing to answer us at all regarding this matter, seeming to think its my responsibility to handle damage they caused to my property.

  Business Response

  Date: 12/05/2022

  Please find the letter I posted below answering the complaint made by **************************

  (It's also in letter form in the pdf of the 1st "2" page attachment - the subsequent attachments are my chats with *** Communications - 2nd attachment if the Oct 26th correspondence and the 3rd being the Oct 27th correspondence.)

  
  

  
  

  December 3rd, 2022
  

   

  BBB/Greater New Orleans Area

  ************  70002

  Dear BBB/Greater New Orleans Area:

  In response to this complaint made by ************************* of *****************************************************, **  ***** submitted on Nov 30^th and assigned ID No. ********

  First off the person reporting this is NOT a customer of mine.  Im a licensed COMMERCIAL contractor and I do not engage in contracts with Residential customers.  My company has several pieces of equipment on rent with the civil work being performed in this area.  Sometimes my employees are using them sometimes the higher tier contractors employees are.  Further Im not sure of this November 7^th date being used by the customer.  To the best of my knowledge on October 26^th - either this person or her partner or both contacted one of my supervisors regarding these wires.  He was told that the 2 residents work from home and it was very important to get *** back up but they do not use and werent aware of *** wires until this time.  My supervision gave at least one of the women the company that would be handling this the company thats contracted to call in the DOTTIES(LA ONE CALLs) Im a lower tier on this project and out of PURE DECENCY I went above and beyond contacting *** Communications the morning of October 26^th  (Ill attach transcripts from the *** chats since thats how you proceed in reporting issues with ***). *** ACTUALLY came out THAT DAY (youll find this information on the 2^nd transcript from my *** COMM chat of October 27^th - but no resident was home and from what I was told by *** customer service LIVE chat someone needs to be home when work is being performed.  Before I learned this; I had wrongly assumed that *** failed to show up.  I contacted *** again by the only method to report this which is LIVE CHAT-  I believe the next day after learning the line had not been repaired as promised and thats when I learned that *** DID IN FACT SHOW up but the residents did not answer their door.  (During the second chat with *** I gave the residents mobile number so the repairman could contact if no answer).  I did receive a follow-up text from the complaining parties partner stating the line was fixed on October 28^th, 2022 (That would be the appointment listed on the 2^nd chat with *** from October 27^th, 2022).

  Further and again, out of pure decency - we had offered to remove the *** line from the home based on prior information given to us by the residents saying the line was inactive.  With stipulation that this would need planning - not being an Electrical Contractor Im Civil Construction we dont have on hand at the worksite the safety ladders and insulated cable and wire cutting tools required for this type of work.  This requires scheduling, specific electrical work safety precautions and my staff thats educated on this type of work with the **** compliant tools involved.

   Now I see from the letter you all provided me The CUSTOMER is stating its a LIVE WIRE.  Since she is stating its a LIVE WIRE.  Neither I, nor anyone in my company can schedule removing this wire from the home WITHOUT a signed and notarized release from the HOMEOWNER  NOT THE TENANTS. 

  I can provide the texts between myself and the complaining parties partner where I sent all of the information *** provided me (including the transcripts *** provided).  I also have an inappropriate and threatening text from the person who wrote you all this letter the text being from this past SUNDAY MORNING November 27^th, 2022 at 10:46 a.m. if yall want to see that one too. In the meantime the two chats should provide the information needed for this without all the fluff.

  Sincerely,

  *******************************, CEO
  Candeau Industries, LLC"

  
  

  
  

  Thank you ,
  

   

  ******

   

  Candeau Industries, LLC

  *******************************,CEO/Internal Operations *************

  Candeau Industries, LLC
  

  65365 *******************

  **********, **  70448

  Phone:  ************
  Fax:  ************
  Email: candeauindustries@yahoo.com
  LAUCP DBE/SBE certified

  SLDBE City of **********************

  WOSB & EDWOSB Certifications

  ATSSA TCT & Flagger Certifications

  Member of the ***** Licensed Highway Street & ***************** Contractor

  LA Comm Lic# *********************** & Bridge Construction

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It does not matter if im a client of yours or not, your worker damaged my property.  It is your responsibility to remove the wire you left hanging from my house.  I did not damage the line, YOU did. Further, I am the one who contacted *** to fix the other line, although we do appreciate the effort you put into it.  Im not sure how you consider yourself a reputable company if you refuse to respond to our repeated requests to simply correct the damage your company did.  Your employee and yourself promised to fix the line and then decided to just ignore us.  Regardless of what you have to do to correct the damage so there is not a line hanging off my house that your company caused is not my responsibility.  We appreciate you correcting the issue.  
  
  Regards,
  
  *************************
  
   
  

  Business Response

  Date: 12/16/2022

  In response to the reply letter from the complainant I received in the mail yesterday - I'm staying with my initial response however (according to the phone call I received recently from AT&T regarding the request to remove the downed AT&T line) the line should already be removed.  If they have not - the complainant is more than welcome to call the number provided below and do as instructions provided below say.

  
  

  "Report unburied cables, exposed wires, or downed lines
  

  Let us know if you find downed or uncovered wires or cables in your area.

  ---

  DETAILED INFO

  Downed or obstructed lines

  Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Let us know. Call us anytime at ************.
  

  • Have AT&T service? Provide your account info and say, Line is down.
  • Dont have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say Line is down.  

  
  Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Never approach a downed wire yourself. Always call your local authorities in an emergency."

  
  

  
  

  The above material was found in the following web link:

  
  

  Report Unburied Cables, Exposed Wires, or Downed Lines

  
  

  Report Unburied Cables, Exposed Wires, or Downed Lines Let us know if you find downed or uncovered wires or cables in your area.