Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Internet Services

Cleco Power LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over Labor Day weekend in September 2025 I was out of town. My AC unit was turned off. Upon returning home it would not work. My AC repair man indicated there was a power surge that burnt two parts in the AC unit. The parts had to be replaced and the cost was $500 to repair the AC unit. There were no storms this weekend and all neighbors said there was no power outage. This surge to my house was caused by Cleco. I want to be reimbursed the cost of the service to replace these two parts. I filed a claim with Cleco directly but they replied with an email to call the 1.800 number that is automated; no one answers the phone.

    Business Response

    Date: 10/21/2025

    *** *********

    Following a comprehensive review of the your account,
    Cleco found no record of a claim or complaint concerning a power surge over
    Labor Day weekend. On October 21, 2025, a representative from Cleco's customer
    service department attempted to contact you and left a voicemail with
    instructions on how to file a claim. Cleco remains devoted and diligent in the pursuit of excellent customer service. Cleco representatives will make another
    attempt to reach out and assist you.  

     

    Customer Answer

    Date: 10/21/2025

    Hi there,

    Today the Cleco rep called me and I returned the phone call.   A complaint has been filed with the Cleco rep via the phone call.   I did file a complaint first with Cleco online, however, the online system indicated I needed to call the Cleco number as the claim could not be filed online.   Calling the number simply sent me through an automated loop.   Thus, I used the BBB for assistance.  Obviously if Cleco were more customer centric it would not be this difficult to file a complaint regarding damage on a power surge.

    Regards,

    ******

     

Cleco Power LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.