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Business Profile

Health & Medical - General

Community Care Partners, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Community Care Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Care Partners, LLC has 118 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BestMed coerced me into making payments and then sent me to collections right before I went to make my last payment. I paid more than half of my balance and they sent me a statement with my balance and I went to pay today and found out from a rep they sent me off to collections for $100. This company is petty and has no regard for the well-being of the customers they serve. I never even was diagnosed or got a full explanation of my symptoms when I visited their office and it was the worst urgent care experience I've ever had. The nurses were purposely not helpful, gave me the run-around and the place reeked of a toxic work environment. So to recap, I had a terrible experience, they never determined what was wrong with me, and then they sent me to collections when I need just a bit more time to pay. THIS IS A PREDATORY AND SCAM COMPANY DO NOT GO THERE UNDER ANY CIRCUMSTANCES THIS IS A DISPICABLE WAY TO RUN A COMPANY.

      Business Response

      Date: 07/23/2025

      Thank you for bringing your concerns to our attention. After a thorough review, we found that this case was handled appropriately. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us directly at **************************

      Customer Answer

      Date: 07/28/2025



      Complaint: 23620768



      I am rejecting this response because:

      The company has not explained or justified why it was appropriate to handle my case the way it did. 



      Sincerely,



      Nathen ****

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/8/2024, I visited BestMed Urgent Care in Bend, OR with a fractured hand and was happy with the services I received. However, based on the billing statement I received on 12/16/2024 and cross-referenced with the billing codes from my health insurance, I believe I was overcharged for the services I received. The large majority of the bill ($363.05 out of $379.42) was charged to "New doctor visit, 45+ minutes," although I only saw a nurse at the facility and never saw a doctor. My original bill is attached.

      On 1/10/2025, I disputed these charges via BestMed website chat. I was told that they would review my case and charges and that I would receive an email regarding my dispute. In this chat, I specifically asked whether my account would be sent to collections, and was told that my account would be on hold while it is being reviewed and not sent to collections. I have attached the chat transcript that was emailed to me.

      I never heard anything back from BestMed regarding the status of my dispute. Then, in May 2025, I started receiving notices from a debt collection agency. I contacted BestMed again about this, and they claim that they have no record of my dispute or our previous conversation and now refuse to take any other action because the account has been sent to collections. So, in summary, they told me to wait while they reviewed my charges (while claiming that they did not need any other information from me), only to send my account to collections and then say nothing can be reviewed or disputed anymore.

      Business Response

      Date: 07/01/2025

      Thank you for brining this to our attention. We appreciate the feedback. I will forward this to the billing manager and ensure the billing was correct. If incorrect I will make sure someone from billing reaches out. Thank you. 

      Customer Answer

      Date: 07/06/2025



      Complaint: 23514687



      I am rejecting this response because: They did not resolve my complaint, and only said they would look into it whether I was billed correctly. No action was taken about them sending my bill to collections after saying that they would not.



      Sincerely,



      Turner ********

    • Initial Complaint

      Date:05/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against BEST MED regarding unauthorized charges and unresolved billing errors. Despite multiple attempts to resolve the issue directly with the company, there has been no progress.

      My underage son, ******, attended an appointment at BEST MED on 2/13/25 without our authorization. He visited for a strep test, yet numerous unnecessary procedures were conducted by the clinic. My spouse and I have never previously received or authorized care from this facility, and we have requested removal as guarantors on this account.

      On 3/31, I contacted BEST MED's customer service by telephone, but received no promised follow-up. I sent emails via their website on 4/2 and again today 5/27, without any response. I am turning to you to prevent this issue from being sent to collections.

      Moreover, the charges exceed those advertised by BEST MED. Their "transparent price" lists $200 for various procedures, with the strep test bringing the total to $235. However, the current bill is an exorbitant $1033.79, and no insurance was provided or billed by the underage patient.
      I believe it is unethical for BEST MED to perform unnecessary tests on a minor without parental consent. I seek assistance from the Better Business Bureau to resolve this matter swiftly.

      I have documented all interactions in the attached PDF.
      Thank you for your attention.

      Business Response

      Date: 06/03/2025

      Thank you for bringing his matter to our attention. I have forwarded your concern to the revenue cycle manager and asked someone reach out to you directly. If you have not heard from anyone within 14 business days please reach out to me directly at *************************** so that I can ensure you receive follow up. 

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my daughter to Southstar Urgent Care in Bastrop, LA on March 20, 2025. I signed a paper authorizing them to charge my card up to $150 if anything was owed after insurance. I paid a $30 copay. Between insurance and my copay, I owed $0. I have the eob to prove that I do not owe them anything. With no bill from Southstar or any notice at all, they took $150 from my account. They can't tell me why or prove that I owe them anything. They keep repeating that I agreed to pay the $150 if a balance remained. They sent me to a third party billing company who also can not find a bill. I want my money back. They say it could be up take up to 60 days. That is not acceptable

      Business Response

      Date: 05/02/2025

      Thank you for bringing this to my attention. I have forwarded your concern to our internal billing team for review, and someone will be reaching out to you. If you have not been contacted within 7 business days, please feel free to reach out to me directly at ***************************, and I will follow up on the status of your case. Thank you. 

      Customer Answer

      Date: 05/05/2025



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 23277469, and find that this resolution is satisfactory to me.

      Sincerely,

      Sarah ********

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 19, 2024, I visited Texas Med Clinic Urgent Care and was billed $196.93 for services rendered. I had been making payments toward this balance. The last invoice I received, dated February 5, 2025, (of which I have sent attachment) showed a remaining balance of $106.93. On February 11, 2025, I made a payment of $55.00, which should have brought my balance down to $51.93.
      Since I hadn’t received a new invoice with the correct balance of $51.93, I called the number listed on my last statement. The automated system indicated a $0.00 balance. However, I knew I still owed $51.93, so I spoke with a representative. They have no record of my last payment of $55.00, and I learned that my account had been sent to collections for the outstanding balance.
      Despite multiple calls attempting to make the final payment, I was repeatedly told someone would return my call—yet no one ever did. On March 18 & March 26, 2025, I emailed the billing department (******************************) with proof from ***** showing two payments made on December 2, 2024, for $30.00 and December 20, 2024, for another $30.00 as well as February 11,2025 for $55.00. They claimed to have no record of the transaction made 2/11/2025 for $55.00. So, the balance they are showing is $106.93 which should be $51.93. (See Attachments)
      On April 22, 2025, I spoke w ******, who escalated the issue and asked me to follow up by today 04/25/2025. I called again today, spoke with *****, but once again, no one could provide any answers. I’ve made every effort to resolve this and pay the remaining $51.93, but they refuse to accept my payment because the account has been sent to collections.
      This situation is deeply frustrating and unfair. My credit is now being damaged despite my efforts to stay current on my bill. I am 65 years old and on a fixed income, yet I was consistently making payments. I feel ignored and mistreated, and no one has taken responsibility or shown any willingness to help resolve this issue.

      Business Response

      Date: 05/02/2025

      Thank you for bringing this to my attention. I have forwarded your concern to our internal billing team for review, and someone will be reaching out to you. If you have not been contacted within 7 business days, please feel free to reach out to me directly at ***************************, and I will follow up on the status of your case.

      Customer Answer

      Date: 05/05/2025



      Complaint: 23251666



      I am rejecting this response because:

      Hello, I will await a response from you concerning this matter.  As stated, before I was making payments and should have a balance of only $51.93.  I made multiple attempts to pay the last balance of $51.93 since Feb/March without success. The automated system states I had a zero balance.  I also spoke to someone by phone on 2 different occasions to pay what I knew I still owed but they refuse to accept the payment because it had been sent to collections. You also don't show that you received my last payment of $55.00 dollars checked (***********) from *****. It was cashed on 2/11/2025 which should have brought the balance down from $106.93 to $51.93. I don't understand why I was sent to collections over a balance $51.93 being that I was making payments. Collections ruins peoples credit!  I would like you to remove it from collections and let me finish paying what I owe.  I also would like proof that my name has been cleared from collections so that my credit is not ruined. 



      Sincerely,



      Mario ********

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A bill came from BestMed claiming I owe them $200.00 for an office visit on 11/13/2024. I have never visited a BestMed on this date or ever. Second, the bill has my entire address wrong and the wrong town. I tried the website the bill provided but it gave me a totally different site. It was not a BestMed website. I would like to get this resolved since I have never visited this place. Thanks, Amy *********

      Business Response

      Date: 01/31/2025

      Thank you for brining this to my attention. I have escalated this to the billing supervisor to investigate and reach out to you directly. If you have not heard from us in 10 business days please reach out to *************************. Thank you.

    • Initial Complaint

      Date:05/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service: 5/17/24 for a routine office visit. Was told by the receptionist that my copay was $100, and I replied saying that my max out of pocket for the year was met due to recent surgery.

      I was told to that I still had to "swipe my card" and put it on file, but I wouldn't be charged. I was charged anyway. I'm uploading a copy of my EOB and transaction history. EOB clearly states my patient responsibility is $0.00.

      Business Response

      Date: 05/29/2024

      Thank you for bringing this concern to our attention. I have forwarded it to the billing department manager. Someone from that department will contact the patient directly within 10 business days in an attempt to  resolve this concern. If you are still waiting to hear from someone after 10 business days, please get in touch with me directly at [email protected] so I can ensure you receive follow-up. Thank you. 

    • Initial Complaint

      Date:04/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 4, 2024 I visited Texas *********** I paid my $50 copay.On April 4, 2024 I received an email from Texas Med saying that ****************** had denied my claim and that in 10 days they would debit my card $150.On April 4, 2024 I immediately called ****************** and they said that it was a Texas Med error. On the spot they corrected their part and approved claim. They said that Texas Med would be able to see that it was approved and that they would get paid. That same day, I saw the approved EOB online. It says that it was approved in full and that I owed nothing.Today, April 18, 2024 I was debited $150 from Texas ***********Last year the same thing happen. I spent about 2 months and over 15 calls to Texas ********** to finally get them to send me my money back.I guarantee that I will never go to Texas ********** again. This is a very bad practice and very inconvenient for a business to "Steal" money from my account that they are not owed. On April 4 they had proof that I owed nothing.Please help resolve this.

      Business Response

      Date: 04/25/2024

      Thank you for bringing this concern to our attention. I will have someone from our billing team review and reach out to you personally in an attempt to resolve this issue. If you do not hear from someone within ********************************** at ****************************************** Thank you. 

      Customer Answer

      Date: 04/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company was paid by me via check through online banking. Copy of receipt uploaded. Company then charged my credit card. Copy of credit card statement with charge uploaded. I called several times and requested credit card be issued a refund on the charge. Company replied they would turn it over for review. I have also filed a dispute with my credit card company. South star, company, has not replied.

      Business Response

      Date: 04/04/2024

      Thank you for brining this matter to our attention. I have escalated your concern to the Managers in the billing department to review. Someone from that department will reach out to you within 10 business days. If you do no hear from anyone within that time period please reach out to me personally at **************************** Thank you. 

      Customer Answer

      Date: 04/08/2024



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 21529498, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

      Today, April 8, 2024:  The merchant has issued a refund to the credit card.  I checked the credit card online and saw the credit card was credited for the double charge.  Case can be closed.  Thank you very much for your assistance in resolving the matter.

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When traveling with my family my son was seen at the Southstar in Lafayette, LA on 11/27/21 for a simple office visit. I filled out all of the paperwork asked for and provided our medical insurance and personal contact details. I offered to pay my co-pay $25.00 at the time of service and they said no the claim would be submitted through insurance.

      Over two years later I began receiving collection calls for over $300. I’m extremely timely with all of my bills so in researching the issue I was told it was being collected on behalf of Southstar. After four calls to Southstar trying get information they say that my son was not covered by the insurance at the time of service so a claim was not filed. This is not true he was covered and I can show this. At no point in time after this failure to file a claim with the insurance did I ever receive a bill or any form of contact via phone or mail for more information or payment. After the collection calls began it took months to get a copy of my the invoice from Southstar’s billing dept and all of the delays and lack of proper billing communication have resulting in the claim not meeting insurance 365 day filing deadlines.

      In speaking with the collection agency this seems to be standard practice for Southstar.
      I’m now in a never-ending loop of disputing the charges, and couldn’t be more frustrated with the poor handling by Southstar’s billing dept.

      Business Response

      Date: 03/05/2024

      Hello. I have escalated this to the director of billing to review. Someone from that department will reach out to the patient in an attempt to resolve the issue. If you do not receive follow up in the next 5 business days please reach out to us directly at [email protected]. Thank you.

    Community Care Partners, LLC is NOT a BBB Accredited Business.

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