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Business Profile

Drug Addiction Treatment

Vermilion Behavioral Health Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

This profile includes complaints for Vermilion Behavioral Health Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/25/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are several grievances I made as an attorney-in-fact for a resident. I had escalated to a higher authority and still have yet to hear back. Very unprofessional. I would like to speak to the CFO or whomever is next in the chain of command over the clinical director.

      Business Response

      Date: 02/08/2023

      Good afternoon *** ******,

      First I would like to apologize for the delay thus far as
      *** ***** ** ** ****** **** *** * ***** **** ** **** **** *********** ** ******* *** **** ******* ******* *********** *** ********* ********** ****** ** ******** ******* ********* ******* ******** * ************************************* ***** ** ************ ************** ********* * *************************************** *** ******* *** ********* *** * ********************************** We at Vermilion Behavioral Health take all patient care concerns very seriously
      and I want to assure all parties that I am personally looking into this matter
      to ensure it is rectified immediately.
      After receiving your email this morning, I immediately
      contacted Ms. ****** to hear first-hand her experience with Vermilion
      Behavioral Health. It was important to me personally to listen and validate the
      concerns of a family member of one of our previous patients. Ms. ******
      discussed all concerns and issues in detail so that I could thoroughly
      investigate the matter.
      I am currently carefully reviewing the medical record to
      provide necessary re-education, training, and/or adjustments that may need to be
      implemented to prevent any reoccurrence in the future. Further, I am personally
      meeting with all identified personnel included in Ms. ******’s report to ensure
      that I address each concern individually.
      Ms. ****** was very receptive to our conversation and
      appreciated my listening to her concerns and personal attention to the matter. She
      stated that Vermilion had always had a great reputation as proven by the patient’s
      previous hospitalizations with us and felt that it was imperative that
      administration was made aware in order to address and rectify the situation. This
      is definitely the reputation that we want to uphold and reassured her that we
      are taking the matter seriously.
      I have informed her that I will call her back with an update
      of findings and any improvements in our processes that were implemented in response
      to her report.
      We would like to thank you for bringing this our attention
      as we are dedicated to providing our patients an exceptional experience every
      time.

      Respectfully,

      *** ********

      Customer Answer

      Date: 02/09/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18894214, and find that this resolution is satisfactory to me.

      BBB staff spoke to the consumer and confirmed the consumer found the business's response to be appropriate and acceptable. 




      Sincerely,



      ****** ******

    Vermilion Behavioral Health Systems is NOT a BBB Accredited Business.

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