Complaints

This profile includes complaints for BG Realty and Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BG Realty and Management

  401 N College Rd Ste 4 Lafayette, LA 70506-4263

• 

  BG Realty and Management

  1617 W Pinhook Rd Unit a Lafayette, LA 70508-3736

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have been in this apartment for a year I’ve had a swarm of bees in my apartment my oven was broken for almost a year and I’ve also had bat problem now I have been having bees in my house again in the bathroom and I found one in my room last night. They were supposed to come in the middle of march and no one ever showed up. I have done a request for maintenance 3 times and trying to get out of my lease and they said that it would be more expensive to do month to month. I also pay my rent on time every month

  Business Response

  Date: 04/15/2025

  Manager, Danielle ********, received a work order request on Monday, March 17, 2025 that was submitted on Saturday, March 15, 2025 from Mr ******, **** ***** *** tenant.  He reported that there were bees in his bathroom.  The work order was immediately forwarded to **** **** ******* who scheduled services for the next day, March 18 between the hours of 8AM and12Pm for units 1203 and 1205.  Both tenants were informed about the scheduled visit via text.  **** **** ******* visited the property as planned, but the tenant in unit 1203 claimed that the technician never went to his unit.  On April 2, Mr ****** reported bees again. Our assistant, Ashley ********, called **** to inquire why they had not been in touch with the tenant however she did not receive a reply.  On April 14 **** ** finally responded and stated that they were unable to schedule a visit with Mr ****** because he was only available on weekdays after 6PM and weekends, which falls outside of their business hours.  We will re-schedule and arrange for a time when a BGR staff member can accompany **** or they can check out a key and take care of the issue.

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In an attempt to maximize the security deposit refund/return for everyone, I made a special one-way 6-hour drive from Dallas and stayed for several days repairing, repainting & hauling off things left by former tenants who lived there from 2019-2021 as well as my housemates. I was told it would cost $600.00 if everything left wasn’t hauled-off. Seeing as we only got back $20.56, let me ask you...Had I not hauled it all off, were you planning to invoice us the $600.00 ($579.44 specifically) to have someone do it? I also bought & left replacement light bulbs on the kitchen counter (however, you list the need to replace light bulbs?).
  In addition, we cleaned the house. I would imagine you always bring in a cleaning crew & clean the carpets due to trying to lease a property and the normal everyday wear & tear, meaning that shouldn’t be withheld from a security deposit. The $645.00 for “full cleaning and carpet cleaning (house was left dirty)” should be refunded. If you choose to have the property cleaned again or have the carpets cleaned, that is part of the cost of doing business as a property management company. I am appalled you sent a letter or returned a total of $20.56 (1.42% of our overall security deposit of $1,450.00). Couldn’t you think of something else to deduct?
  After all I went through to maximize our security deposit refund/return, I am seeking the return of money for replacement of light bulbs as well as the “full cleaning, carpet cleaning (house was left dirty)” or I can invoice you the $600.00 you quoted me for hauling off all the trash & discarded items left by former tenants as previously listed and housemates. Further, I encourage you to change your process. It’s not fair or equitable & certainly not in good faith. Times are hard for everyone without a company arbitrarily stealing from struggling college students.

  Business Response

  Date: 08/27/2024

  The property was not left in a clean condition upon move out. As stated in your lease agreement, the cost of cleaning would be deducted from the security deposit if the home was not cleaned at move out. The lease states that the property should be left in the same clean condition in which it was received.
  
  The owner should not be responsible for the cleaning bill when there was no attempt to clean the house. Yes, you did remove your belongings, but the home was left full of dust on the floors, baseboards, fixtures and the toilets, showers and the appliances were not cleaned at all. I did not notice the light bulbs on the counter and a $30 credit has been applied.
  
  All charges listed in the disposition letter were a result of tenant caused damages. We did not charge for touch up painting the entire home, as that falls under normal wear and tear. However, the holes in the walls do not fall under this category, which is why those charges were applied.
  
  Regarding the items left outside the house, had they not been removed, there would have been an additional $600 charge for hauling and disposal, as that is the vendor's rate. Please understand that we do not control the prices set by vendors, and a second quote was obtained. The first quote would have exceeded your deposit. 

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the worst experience of my life with the lies these people told. I did put an 800 deposit down on a unit here in Baton Rouge on November 9th 2023. I was told it will be a couple of days before I can move in. I said ok take your time because they had to clean it. I was contacting them on when I can move in. She gone say didn't you say take your time. Not knowing the apartment wasn't worked on she kept saying that it needed cabinets replaced and still to this day. She says the cabinets not replace yet. She keep claiming that it will be this Tuesday on November 28th. She claimed that they emailed the lease several times to me. I had several people I know emailed me and I've gotten all of them. So that was a lie. The for rent sign is still in the window even after they took the deposit. I have pictures of everytime I went around there to check and see if anyone has did any work. I have been staying hotels. My job is currently putting me up. And most of all. I don't have a place to call home for the holidays. I lost so much money in this past month waiting on nothing! I want my money back no dam explanation! I don't normally get upset about anything. They didn't hold up to their end of the bargain. I am 58 years old! And I'm pissed as hell! No more texting them. You all need to shape this B.S up! You all say that if you rented a unit from BG Realty. You have to take it within 15 days. Well you forfeited and I want my money that is 800 for my deposit! I will not listen to another Lie! Because a lie don't give a dam who tell it! I want my money because I am going to get it back one way or another if I have to take yall asses to court! It's simple give me my money! I don't trust you. You guys have the address to send it to. At the end of the day. I still don't have a home Lesley! Don't text with no more lies I'm not responding! Now tell these folks why I can't get my money back! We waiting. You must be forgetting a lot of us knows our landlord tenet rights. You guys are in the wrong. I know you gonna try and pull that its off the market when I have to many pictures that you guys still have it for rent! The sign is still in the window. I'm waiting because this is gonna go far. I'm going tell let everyone who has an ear hear me! I'm not going away. Refund my money that's all I want and it will be settled!