Complaints
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been sent to this company for collection and they reported to credit bureau on July 5, 2025. I contacted this company and asked them for and itemized bill for the $304.00 I am in collections for first on July 14th 2025. I have since made 3 inquiries regarding the itemized bill that is supposably from Oct of 2023 and have yet been provided it. I last spoke with a gentleman named James on 7/21/2025 who told me I would have it emailed to me within two days. It is now 7/28/25 and I still have not been provided a copy. This action is tarnishing my credit standing and I would like to get it resolved asap.
Business Response
Date: 07/30/2025
Our records are indicating that we did email an itemized bill to customer on 7/21/25 at about 5 pm. Per customers request, we email the itemized bill to "********************"
If this email address that you want this going to is not what I stated, please let me know the correct email address so that we can email it today.
Customer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23663801, and find that this resolution is satisfactory to me.
Sincerely,
Morris ********Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a medical procedure done back in August of 2022. Prior to this procedure being performed, I was told to bring my insurance information and sign paperwork. I also was told the insurance would cover everything, but I had to pay $1800. Because I needed this done, I PAID the amount before the procedure was done. Keep in mind, if the insurance or anything doesn’t go through, they would let you know and the procedure wouldn’t have been done until everything was squared away. Well I got the procedure done and now I’m being told some costs wasn’t paid! I now get calls from Louisiana Recovery Service about this issue when I PAID what I was told and it’s proof in the paperwork!! If there’s a issue with the insurance, they need to call that carrier rather than harassing me and putting this on my credit to which it’s effecting my score big time! Something needs to be done with this and the paperwork needs to be reviewed!! I’m tired of the calls when I know I did what was specifically asked of me!Business Response
Date: 04/02/2025
I spoke to Marla with the original creditor on 3/31/25. Customer was pre-certified about 30 days before the service. At that time, a deposit of 2120.00 was requested and paid. On the date of the pre-cert., customer did have insurance with ****** ****. The service was performed on 8/9/22. On 9/14/22, the original creditor received word that customer did not have active coverage on the date of service. They show that he was only active from 7/7/22 to 8/7/22. Customer was contacted and stated that he had other coverage, but no other information was ever given. The original balance was 7327.00. After payment of 2120.00, the current balance is 5207.00. I will show this debt with a disputed status on customers credit report.Customer Answer
Date: 04/02/2025
Complaint: 23087375
I am rejecting this response because:
Respectfully, this is bs! Per the rule(s) and proper procedure, before the procedure could be performed, THEY had to verify my insurance was in good standing in which they did- that’s how they came to the amount in which I would be required to pay! I did exactly what I, BYRON *****, had to do. I never indicated I had any other insurance policy with anyone other than what I provided them. It’s quite sad that the creditor wants to blame me for any issues they had with the insurance company. I did exactly and pay exactly with they asked me to pay and they specifically noted the insurance would be paying the remainder. So why is it now, years later, they want me pay for the insurance? It’s ridiculous! If the insurance policy had ended, the procedure would have been pushed back until things were resolved. I recall paying and being told “everything is set now, take a seat and they’ll call you back shortly”. Now it’s my fault? Not at all. I shouldn’t be harassed if it’s the insurance company they said failed to pay- so why not harass them and perjure them?!
Sincerely,
Byron *****Initial Complaint
Date:03/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with SURGICAL SPECIALTY CENTER and I do not have a contract with LOUISIANA RECOVERY SVC plus they did not provide me with the original application like I asked. Account No: ***************
Amount Disputed: $912.00Business Response
Date: 03/20/2025
We previously received notice from customer to cease ALL communication. Now she is wanting validation. I have decided to cancel and remove from credit reporting. Out next credit reporting is on 3/1/25. Please allow all credit reporting agencies a week to process our request for deletion.Initial Complaint
Date:07/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Louisiana Recovery Services. I do not have a contract with Louisiana Recovery Services. They did not provide me with the original contract as requested.Customer Answer
Date: 07/15/2024
This is just to state that I sent a written letter to Louisiana Recovery some time ago asking for a signed contract stating that I had to pay them.
Business Response
Date: 07/16/2024
I have cancelled and returned the account in question to the original creditor. This will be removed from customers credit report on our next credit reporting on 8/1/24. Please allow time for the credit reporting agencies to process our request for credit removal.Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Following multiple conversations and offered documentation, this has been referred to my credit report.Customer Answer
Date: 05/31/2024
I have had communications with Louisiana Recovery. I have provided documentation and explained that I do not have any unresolved debt concerns. They refused to explain who was making the claim. Even then, I sent confirmation account details. Last conversation, they continued to make the same claim and I explained again that this should not be with them and asked that they have communication with the office. Then it was reported to my credit anyway. Additionally, I have emailed. This took a long search to even find an email as this was what I was asked to do on a call. i never received a response to the email. I do not know what else to do at this point. I have attached the email, copy of payment, and copy of most recent account activity.Business Response
Date: 06/11/2024
We are a 3rd party collection agency. The original creditor (******* *********) placed this account with a date of service of 4/9/23. They show customer as a self-pay, non-member. The original balance from day one was 2248.58. The balance turned over on 8/25/23 for us to collect is 2148.58. ******* ********* reported that you made a payment of 50.00 on 4/17/24 and another 50.00 payment on 5/17/24. Your current balance is 2048.58. The receipt that you paid 1099.00 on 8/9/23 was ** *** **** ** ******* and not to ******* *********. You were transported to ******** LRS account #******. Client ref#********. We will cease communication with you going forward and I will report this debt as being disputed on customers credit record. Please allow all credit reporting agencies time to process our request for credit deletion.
Initial Complaint
Date:05/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
LOUISIANA RECOVERY SERVICES INC **** **** ******** ****** ******** ** ********** ********** ** ********** ******** ***************
15 U.S. Code § 1692e - False or misleading representations
Instruction: Provide proof of this alleged item, specifically the original application, contract, note, or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. In addition please provide the contract signed between ***** **** ****** ******* notarized and sworn under penalty and perjury for LOUISIANA RECOVERY SERVICES INC ability to collect this alleged debt. The non-creditor advised that they have sent me records via mail in the past explaining this debt however I never received these alleged documents. Were these documents mailed certified mail? I don’t believe this non creditor and feel that they are not being honest . Please send all validating records through the BBB and certified mail to my address. I have uploaded a copy of my ID showing my mailing addressBusiness Response
Date: 06/11/2024
We have done nothing wrong but have decided to cancel and return account(s) to the original creditor. Please allow time for all credit reporting agencies to process our request for credit removal.Customer Answer
Date: 06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21782225, and find that this resolution is satisfactory to me.
Sincerely,
***** **Initial Complaint
Date:05/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by this company for a debt my legally separated wife incurred at a dental office. I never went to the dentist.. my dental insurance is through the VA. I informed them of this. I now have a collections on my credit report for $365.00 for services my wife had! I have filed a complaint with the credit bureau and I’m asking that this be removed from my credit report. They are a predatory company and their methods are scrupulous. Unfair to the consumer.Business Response
Date: 06/03/2024
I called the original creditor ********** ****** ******* on 5/30/24 and spoke with ********. She confirmed that the balance was still outstanding in the amount of $365.36. Her notes dated 7/3/23 state:
"Patients husband called and said that he received the certified letter and is confused because he has never been here before. I told him that the balance is for ******* and that we have been trying to get in touch with her but no response. He stated that she is out of the country with the military and that he will make monthly payments towards the balance. I told him how he can make payments online and he understood and said that he will get this taken care of. He paid $50.00 towards the balance today."
The date of service is 6/1/22. If Ashley has any legal paperwork showing that he was legally separated before this date, please send it to me and I will have the account removed from his credit record. In the meantime, I will report this debt to be disputed on customers credit record.
Initial Complaint
Date:03/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have been taking money out my account since October, and they just took out $53.50 and $58.63 and they have never done two payments in one month, and they are supposed to send us a email with zero balance of the account and they haven't yet, they're supposed to take my bank information out of their system and they haven't yet.Business Response
Date: 03/26/2024
On 2/8/24, customers wife ******* called in and asked us to run payments on the 16th and 23rd of the same month. We emailed customer a paid receipt to ******* at email address **************************** on 3/22/24, which is before we received this complaint.Initial Complaint
Date:03/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
LRS keep calling and harassing me regarding a hospital bill for my mother, however my mother passed away 07/09/2023 and I've sent them a copy of the death certificate for their file. I've told them my mother was responsible for her debt. I've asked them to stop calling me and I get a call from these people at least once a week. I'm trying to somewhat heal from my mother's death and they keep opening new wounds. I will file a harassment suit if these calls continue.Business Response
Date: 03/20/2024
I have removed your phone number from the debt that we have with a service date of 5/4/22. Evidently your mother gave the original creditor your number at the time of service. You will not get any more calls regarding this debt. If by chance this client places future outstanding accounts from 5/4/22 up until customers death, we have no control and all you will have to do is let us know the situation and we would cease communication regarding those debts too. I am sorry for your loss.Initial Complaint
Date:03/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is not my account, Im not reliable for debt with ********* ******* ******. I do not have a contract with Louisiana Recovery Systems. This negative item does not meet the FCA reporting requirements. I do not recognize why it is reporting please delete immediately.Business Response
Date: 03/08/2024
I decided to cancel account due to the age of the account. Please allow 30 days for item to come off credit report.Customer Answer
Date: 03/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21385977, and find that this resolution is satisfactory to me.
Sincerely,
******** *****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.