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Business Profile

Collections Agencies

Ambassador Collection Services, LLC, D/B/A of LBCC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Ambassador Collection Services, LLC, D/B/A of LBCC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ambassador Collection Services, LLC, D/B/A of LBCC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* **********. I do not have a contract with Louisiana bureau of credit . They did not provide me with original contract as requested.
      I demand this account to be removed from my credit

      Business Response

      Date: 11/03/2023

      I am not able to reference the account. Please have customer provide the following so that I may reference the account:

      Former last name/current address/former address/date of birth/last 4 of SSN/ past phone numbers/account number

       

      Business Response

      Date: 11/03/2023

      I am not able to reference the account. Please have customer provide the following so that I may reference the account:

      Former last name/current address/former address/date of birth/last 4 of SSN/ past phone numbers/account number

       

      Business Response

      Date: 11/08/2023

      ******* ********** has provided us with an itemized statement of the amount that is due.  Debtor has not provided any proof or documentation to validate her dispute. Debtor is also under the false impression that ********** must have a contract with her in order to collect the debt. There is not Federal or State law that requiring a contract between agency and debtor. The debt is valid and we will not be removing from the reporting bureaus

       

      Business Response

      Date: 11/08/2023

      ******* ********** has provided us with an itemized statement of the amount that is due.  Debtor has not provided any proof or documentation to validate her dispute. Debtor is also under the false impression that ********** must have a contract with her in order to collect the debt. There is not Federal or State law that requiring a contract between agency and debtor. The debt is valid and we will not be removing from the reporting bureaus

       

      Customer Answer

      Date: 11/13/2023

       

      Complaint: 20818821



      I am rejecting this response because:
      ******** ********** kept my deposit they are also charging me for rent for October when I wasn’t living there I paid my full rent for September I have bank document this fraud to charge me when i provided hand written notice they kept my deposit for nothing and making me pay rent for October makes no sense this is unethical. Angelique ********* 
      Also have Ashley pull up video footage phone calls I gave her notice month in advance she agreed to you all are very unethical it’s disgusting i will not pay anything 

      Sincerely,



      Angelique *********

      Customer Answer

      Date: 11/13/2023

       

      Complaint: 20818821



      I am rejecting this response because:
      ******** ********** kept my deposit they are also charging me for rent for October when I wasn’t living there I paid my full rent for September I have bank document this fraud to charge me when i provided hand written notice they kept my deposit for nothing and making me pay rent for October makes no sense this is unethical. Angelique ********* 
      Also have Ashley pull up video footage phone calls I gave her notice month in advance she agreed to you all are very unethical it’s disgusting i will not pay anything 

      Sincerely,



      Angelique *********

    • Initial Complaint

      Date:03/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called on 03/08/2023 to ask questions about an account that is in collections due to false allegations. This man accused me of owing *** which is a light bill company and said you’re in collections with them so that’s how we know you owe this complex money. I called up the electric company and the lady I spoke with said we do not give information out to anyone but the individual on the account unless otherwise written to do so. This means that this company along with the complex went through my mail which is a federal crime. I don’t immediately shut off anything and that’s even at other residences I’ve lived at. The main reason for my call was not to be talked to like an idiot but to get clarity on what is all going with a collection from a complex that has no signature of mine on a lease.

      Business Response

      Date: 03/09/2023

      ********* ********* placed the account for ******** ****** with our office on October 11th 2022. The Meadows Apartments also placed an account with us for the same service address on September 13th 2022. Both companies placed accounts with us through our normal business practices and at no time did anyone from Ambassador Collections drive to Mrs. ******** address, break into her mail box to take her mail. The allegation is nonsense and should be treated as such. Both Debts are valid and owed and with that being the case we will consider this complaint closed.

      Business Response

      Date: 03/10/2023

      Requested Lease Agreement

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This item found within my credit report is not related to any transaction that I made. I am alleging that a person or company - without my authorization- used my personal identifying information to apply for goods, services, or money; and was successful in creating this account. This debt collector is in violation for putting this unknown account on my credit report.

      Business Response

      Date: 12/15/2022

      This debt was placed with us in February of 2022 at which time we sent a verification letter to ****** and until this complaint the debt was not disputed. June 22nd of this year our office placed a call to Mr. ********* to discuss the debt and at that time he agreed to begin making payments toward the balance until resolved. At no time during our conversation with ****** did he dispute the debt and the call ended with his commitment to pay monthly on the balance.  ****** never did follow through with the payments and begin hanging up on my staff at each contact but still never disputed the debt. We are confident this debt is valid and believe ******** own actions proves the debt is valid also. 

      Customer Answer

      Date: 12/16/2022



      Complaint: 18484632



      I am rejecting this response because:
      In my dispute letter I asked you for validation of the alleged debt. I ask that you provide me with a copy of all the following: so where is it I need to see it or you must stop reporting that I owe you and delete this account.  If you can't prove and send me everythingI asked for by law you must delete this account.

      1) An explanation of what this alleged account balance is for.
      2) A complete Audit Trail calculation of this balance, including the complete payment history on this account
      3) Documentation that shows I agreed to pay this debt with my signature and documentation shows I gave you permission to have my information and paperwork showing I gave you authorization to report this to my credit report. No consent to you having my information and unauthorized use of my social security number is identity theft and you will be reported for such.
      4) The Agreement that grants you authority to collect on this alleged debt.
      5) A copy of your state license, including license number that give you rights to collect in my state.
      6.( The purchase agreement showing where you purchased my personal information without my consent which is fraud because you are unknown to me I never did business with you)
      7.( Senior Executive from your office to Swear under penalty of perjury this corporation were present during the alleged debt you nor I can validate this because we wasn’t present)
      8.(The Original Promissory Note on this Alleged Debt)

      Sincerely,



      ****** *********

      Business Response

      Date: 12/26/2022

      1) The debt is owed to Lafayette Utilities for services provided to you at *** ***** ********** ** ******* ********** ** *****

      2)Audit trail and payments on this account are available to you. Contact Lafayette Utilities and request same. 

      3) I have voice recordings of your commitment to pay on this debt and these can be provided upon further request. As a collection agency I am not required to have a debtors permission to collect on a debt placed with our office nor do we require consent to report to the the credit reporting agencies. 

      4) Our agreement is between us and our clients and are confidential. 

      5)Louisiana does not require a license to operate a collection agency however we are registered with the state as required. 

      6) We did not purchase the debt, we are a contingency agency.

      7?

      8) Its a public utility debt so there is no promissory note to provide. 

    Ambassador Collection Services, LLC, D/B/A of LBCC is NOT a BBB Accredited Business.

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