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Business Profile

Bank

Home Bank N.A.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Home Bank N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Bank N.A. has 13 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My *********** switched our account to ********* earlier this year. We went over a few things, deciding to make a Home Equity Loan, reaching out to them for assistance. The Loan was for 75% of the value of my home, not full. With in 24 hours, & with upfront transparency of my former financial blip due to a health concern and the changing of jobs, we were denied. Thats fine, although I turned in all requested documentation of bills to be paid, terms were discussed, our income and combined credit score was on the up. His alone was close to 800. I requested a relook, which was done by branch manager, not Home Equity team who regretted to inform me that with my past dues, as I said I was 100 % upfront about the situation, they could not approve us. This was within 48 hours of initial rejection. Cited was the *** fees on the new account. Granted, yes there were, but the direct deposits were not transferred correctly, I moved money as soon as I caught it. Fast forward to today, we got the Loan from another bank, based on my husbands income and credit alone. Of course we switched banks. I did what i could to transfer all debits etc, a few getting by me before I got everything set up and settled. ********* didnt pay them, & you know what, they shouldnt have to. But, they charged me for the item trying to process through my account. Now, I paid every single fee that I incurred while briefly with that bank. I have the app, and other mobile banking features still set up requesting text notifications when something at a certain amount clears the accounts or the balance is under a certain threshold. Today they called, the account has been negative for 26 days, well Ive got no notification of that. I called to request they remove it, as I said I have paid everything requested. She said nope, I will refund one if you dont pay it we will send you to collections, and you will be charged for a collections fee.. This is ridiculous, they are being a bully and it s Wrong!

      Business Response

      Date: 07/02/2025

      We have attached a letter for the complaint.  We are sending the customer a separate letter as it contains private financial information.  

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