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Find a Location

Robley Place Apartments has 1 locations, listed below.

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    Business ProfileforRobley Place Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1100 Robley Dr, Lafayette, LA 70503-5522
    BBB File Opened:
    7/13/2016
    Years in Business:
    8
    Business Started:
    5/2/2016
    Contact Information

    Principal

    • Apartment Manager

    Customer Contact

    • Apartment Manager

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Maria S

    1 star

    07/07/2021

    Unfortunately, I can't recommend this apartment complex after having been a model tenant and neighbor for 4 years. This complex seems enticing on the surface because it's newer and stylish, but there are a few things you should know before renting here: 1) management will try to charge you for normal wear and tear, cleaning, repainting, carpet cleaning, etc. upon move out (and they will charge more than what's listed on the price list in another review posted here); 2) management does not appear to use the community maintenance fee to maintain the grounds, which have gone without mulch for years, or the pool area, which is constantly in a state of disrepair (along with continuing to charge tenants fees during COVID when shared facilities were closed and not being maintained); 3) neighbors are increasingly college students with high rates of turnover year to year and frequent noise complaints; 4) rent increases 5-10% per year based on "the market," when many apartments are vacant (this in addition to increasing community maintenance fees, garage fees, and pet fees); 5) the GE appliances in the apartments are low quality and in constant need of maintenance; 6) the calculation of water and sewer costs is suspect, such as when I was charged during a month in which my apartment was unoccupied; 7) the security gates, both for vehicles and pedestrians, are quite regularly broken and stuck open, negating the safety of the property and its tenants. Management is understandably primarily concerned with making a large profit, but this unfortunately often comes at the cost of basic human kindness and decency. If you run into trouble here, you might consider filing a consumer complaint with the state attorney general's office.

    Robley Place Apartments Response

    07/15/2021

    Maria - We're sorry you were disappointed with your time at Robley Place. Our team works hard every day to help ensure our residents enjoy happy homes in our community. We believe Robley Place is a wonderful community to call home but, like any home, issues occasionally pop up. When they do, we have always been dedicated to working with our residents to get them ironed out as quickly as possible. In fact, we worked with you to find solutions on nearly all of these items listed above and extend that same commitment to all of our potential, current, and past residents.

    Local BBB

    Better Business Bureau Serving Acadiana

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