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Business Profile

Mechanical Contractors

Jeff’s A/C and Heating

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the company $7000 on February 9 to start installment. Jeff’s stated that they can run ducts and it will be completed at the end of the home remodeling process.
    Jeff’s was supposed to be back out on June 9 to complete the job. Jeff’s responded and said that they would be out on June 12, Monday morning.
    On June 12 the guys came out to complete the job & said they couldn’t complete the job because I didn’t have a gas line ran for the heater. I explained that I needed that AC completed so my cabinet guy can complete installation. I told them to complete AC and we can get the gas line ran and the heater running later. The company agreed and said that they would send the guys back out to get the AC running. He told me he would send me a list of plumbers that he deals with so I can get the gas line installed.
    June 14 I texted him and asked for the list of his plumbers, no response.
    The guy never showed back up to get the AC running. I called a few times and still hadn’t got an answer from the company.
    I called and text on July 13 & told him I haven’t heard from them and I’ve been waiting a few weeks. He told me that they will be on site that Monday morning at 8 AM. No one showed!
    On July 19 I called to let him know that no one ever showed, he did not answer, so I sent him a text. He called my husband, as I requested & claimed that the electrical wasn’t ran to the AC unit, which indeed it was. My husband told him that he can send the guys back out and my electrician would meet with them so they can figure it out. No one showed.
    My electrician said that the breaker was off.
    I called a few times and still never got a response.
    My husband text him Aug 9 & Aug 11, no response.
    I texted Aug 11, asked can I get an appointment to get it finished, he responded yes. I told him let me know date-still no response.
    Aug 24 texted him we have been waiting forever, please drop off AC grills for my husband to install, still, no response.
    I had to pay another tech to get AC running.

Jeff’s A/C and Heating is NOT a BBB Accredited Business.

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