Complaints

This profile includes complaints for Nash Heating & Air Conditioning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nash Heating & Air Conditioning, Inc.

  2929 Jefferson Highway Jefferson, LA 70121

  
• 

  Nash Heating & Air Conditioning, Inc.

  2900 Lausat St. Metairie, LA 70001

  
• 

  Nash Heating & Air Conditioning, Inc.

  2929 Jefferson Hwy Jefferson, LA 70121

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called **** and asked them to come to my home and "provide an estimate" for replacing my duct system due to constant condensation issues. They charged me $99.95 on 9/9/2022 for the person to come out. The technician came out and looked around and said he would go back and meet with his management and send me an estimate. I did not receive an estimate. I called 2 weeks later and asked about the estimate. They said they would check on it. Crickets! I called again and asked for a refund of the $99.95, then again, and again. Each time they said they would send a check. Crickets! I made my last call to them on 4/12/2023. They told me that the owner would call me. Crickets! Bottom Line - **** charged me for a product but did not give me the product.

  

  Business Response

  Date: 04/17/2023

  **************** called **** Heating & A/C and requested a service call.  We charge $99.95 for a service call.  The technician went out and was working with the owner for an estimate.  The owner was out of town and got with the technician the next week.  **************** called and asked for the proposal and was told the owner was working on it.  *************** explained to the technician that went out that the estimate needed to be very detailed and give reasons as to why we were suggesting the repairs.  **************** said that he should not have to wait on the estimate and said even if we sent the estimate, it was too late.  The estimate was still being researched as that is what **************** requested; very detailed description and reasons for what we suggest.  **************** requested a refund and it was explained to him that we went out for a service call, not just an estimate.  **************** paid for the service call when the service call was performed.  If he felt that he should not have been charged, why wait weeks later to request a refund.

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  
   
  

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   

  This was never about a service call.  I had a home inspector come to my house to check on the issue.  She recommended several A/C companies.  **** was one of them.  2 other AC companies had been there before ****.  All said the duct system needed to be replaced.  

  
  

  This was never about a service call, it was always about giving me an estimate to replace the duct system.

  
  

  When I called 2 weeks after the technician visited my home, I was told by the lady that answered that the manager would call me.  That call never happened.  It was approximately another 3 or 4 weeks before I called back to check again on the estimate.  When they told me that someone would call me back, I asked for a refund instead.  The person I spoke with said they would send me a hard check instead of refunding to my credit card.  When I didn't receive the check, I called again 2 weeks later.  They again said they would send me a check. The lady that I spoke with even said she was looking through the checks on her desk to see if my check was in there. There is a pattern here.  I didn't get what I paid for so the money should be refunded.

   

   Regards,
  
  ***********************
  
   
  

  

  Business Response

  Date: 04/27/2023

  **************** called for a service call, we have a message from him stating he wanted a service call.  A service call was set up and that is what took place.  **** went and performed the service and payment was made at the time service was rendered.

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]

  The response from **** is not true.  I asked them to come to my house to provide an estimate.  Why did they tell me multiple times that they were sending a refund by check to me.  I'm not giving up on this one.  I know what I asked for.  I'm not responsible for what they wrote down on a work order. I asked for an estimate and didn't get the estimate, therefore, I didn't get what I paid for.
  
  Regards,
  
  ***********************
  
   

  
  

  

  Business Response

  Date: 05/05/2023

  **************** asked for a service call and he got a service call.  Is there a way we can upload his message asking for a service call?  **** provided what was asked of **************** and he paid for the service call when we finished the service call with no issue.

  Customer Answer

  Date: 05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I don't know what you would upload unless you record calls. If you do, go back and review the call.   I called your number and spoke to a person.  I told them that I wanted an estimate to replace my ducts due to water saturation and condensation.  Your guy came out and I went into the attic with him and pointed out all the areas the home inspector had identified with moisture and showed him the vents in 3 rooms in and a hallway in my house that were affected by the moisture.  I sent him the report provided by the home inspector.  He said he would go back and review with his management and provide the estimate.  **** dropped the ball on this one and are not adult enough to admit the mistake. I will not be satisfied with anything other than a full refund.
  
  Regards,
  
  ***********************
  
   
  

  

  Business Response

  Date: 05/08/2023

  Response to rejection. - **** Heating & A/C stands behind our original response.

  Thank you,

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recent History of **** visits **** Flash visit 11/18/21 ($209.90)Recommended new duct work, insulation and uv light to keep air clean, prevent mold, germs etc. Completed 12/10/21 ($7,750.40)3/30/22 AC not working Added Freon ($737.45)4/12/22 Unknown work Invoice # ****** ($204.38)4/14/22 **** unit compressor recommended, but not available so smaller one was installed ($7,401.50)9/6/22 AC not working Service call found nothing wrong. ($99.95)The ******************* Flash visit was supposed to clean out 2 pans they installed in 1/20, blow out line and add preventative to assure no build **** 4/14/22 Technician installing condenser and compressor dislodged a pipe causing a flood to hallway, closet and back wall.9/1/2022 Second flood from their 2 pan system flooded same area. Wooden floors and oriental rugs were ruined, walls had mold from last flood, and closets needed to be replaced. Technician said this should not have happened. Pans were full of crud and algae. 9/6/2022 Air conditioning stopped working. **** could find no problem. 9/16/2022 Air conditioning stopped working. **** said they would come out, but would have to charge customer. We refused.9/17/22 Keefes Air ********************** pressed fault button which showed 2 #4s #5, and #8 indicating problems: #4 showed compressor pulling too much current blowing circuit breaker. Technician took picture of each of the fault results, and # of amps over capacity. He also enclosed the 3 contact rods in the machine that **** had left exposed to weather elements. Appointment with **** scheduled for 8/26/22 called to confirm ***** was home. No one came to house. 8/29/22, 9/26/22, 10/17/22 called **** and left messages no response. **** refuses to show us invoice history from previous visits. Allstate contacting **** to determine liability. I would like **** to remove the compressor and credit me for the purchase, and I will have it replaced by a competent AC company.

  

  Business Response

  Date: 11/04/2022

  **** Heating & A/C will remove the condenser and refund $7,401.50 to ********************** 

  

  Business Response

  Date: 11/15/2022

  **** Heating & A/C will be there on 11/22/22 to remove the condensing unit.  As for invoice ******, 4/11/22, with a charge of $204.38 will not be reimbursed.  This was an invoice for a leak search that was preformed on the unit.  Invoice ******, 9/6/22, with a charge of $99.95 will not be reimbursed as well.  This was an invoice for a diagnostic fee when we went to the house.

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]On 3/30/22 **** found we were low on refrigerant "Customer did not want to do electronic leak search...customer has a **** Flash scheduled soon, we will recheck pressures on this visit"

  4/12/22 **** Flash visit paid for on 11/18/21. We requested and re-requested copies of this invoice to no avail.  **** was supposed to check the refrigerant level, and blow out the drain line from the drip pan as part of the visit.  We had agreed to put in a new compressor if there was a definite leak,  There was.  We put in a new compressor 2 days later.  I don't know why there was a search for the leak when I had said I didn't want one and it was recorded in an earlier invoice.  We still want and think we are entitled to a copy of that invoice.

  The visit on 9/6/22 was again related to the smaller unit not being sufficient,  The technician could find no problems and blamed the weather for our AC not working,When the same problem repeated itself 10 days later ******* technician pressed the fault button which showed two #4'smeaning the circuit breaker ha
  

  d been tripped twice because when the compressor turned on it **** more than  the maximum number of amps it could handle.  Their technician produced pictures of the faults as well as the number of amps drawn.Then they comped the visit!!!  So why couldn't the company that installed the compressor know to press the fault button?Seems like incompetence.  Again we'd like a copy of the invoice for this and our requests have gone unfulfilled.
  

  We will be happy to have them come on 11/22/22 to remove the unit and give us a refund check,  We will follow up later with the BBB on these service trip bills.  We have been dealing with **** since 2011 at least and can;t believe their treatment this year.  We had a flood from the attic unit around 2014 resulting in replaced flooring and 2 floods this year in 4 months resulting in much more damage.  That is separate from the compressor situation.  It's a huge disappointment to us in addition to a loss of lifestyle for months and an economic loss too.

  Your help is greatly appreciated.

   

   

  and 2 

  

  Business Response

  Date: 11/17/2022

  When **** went back in April 2022 to do the summer check up, a leak search was performed and Mrs. ***** signed off on the approval.  Please see invoice # ****** as evidence of this.  Also on 9/6/22 when **** went out there, Mrs. ***** signed off and paid the $99.95.  Please see invoice # ****** as evidence of this as well.  And it was also stated on this invoice that code 4 was on her stat but was only a one time occurrence.  **** will be out on 11/22/22 with a refund check for the condenser.