ComplaintsforLeson Chevrolet

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unfortunately, my recent interactions with their service department have left me feeling neglected and unsupported. At 60 years old, with limited knowledge about cars, I rely heavily on the expertise of your staff to advise me on necessary maintenance and repairs. However, I was disheartened to discover that the service department did not have my best interests at heart when it came to servicing my vehicle.Specifically, I brought my car in for a transmission flush at ******* miles, as recommended by your service team. Despite following their advice, my car began experiencing issues immediately after the service was performed. Despite expressing my concerns to the service department, I was assured that nothing was wrong with my vehicle, despite my intuition and experience telling me otherwise.After enduring weeks of continued problems with my car, I returned to your dealership, only to be informed that my transmission was slippinga problem that arose only after the recommended service was completed. Furthermore, I am troubled by the lack of consistency and attention to detail demonstrated by your service department. On multiple occasions, I have brought my car in for routine maintenance, only to discover that certain services, such as tire rotations, were not performed as promised. These oversights not only undermine my confidence in your dealership but also jeopardize the safety and longevity of my vehicle.The financial burden of unexpected repairs has placed me in a precarious position, as I struggle to afford the necessary services to keep my vehicle running safely.I request a thorough investigation into the mishandling of my vehicle's service and a sincere effort to address the issues that have arisen as a result. Additionally, I expect clear and transparent communication regarding any proposed solutions or resolution.

  

  Business response

  04/08/2024

  Thank you for bringing this matter to our attention. We take all customer concerns seriously and are committed to addressing them promptly.
  We have assigned ***********************, our Service Manager, to investigate and resolve the issues raised by the customer. ***** will utilize all available resources to ensure a satisfactory resolution.
  We appreciate the opportunity to address this matter and are dedicated to improving our service standards.

• Initial Complaint

  07/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Leson Chevrolet replaced an engine in my vehicle that did not need to be replaced - the engine that was replaced had loess that ***** miles on it. They kept me vehicle for over 12 months and when I finally got my vehicle back from Leson Chevrolet, I took it to Classic Chevrolet East in *******, ** to have it inspected for the workmanship that Leson had done because I was not confident in their workmanship or that they would not damage another part of my truck.The dealership in *******, ** found that the evaporative canister was bad on my truck - which was not an issue when I brought it into Leson Chevrolet 12 months prior and before they replaced the engine that did not need to be replaced! So i had to pay $755.58 . This also included the cost of 2-day vehicle rental while vehicle was getting repaired. There was no reason that this item should have been damages from just sitting in Leson's shop for 12 months.In addition, there was a recall from GM on these engines that the lifters should be repaired.

  

  Business response

  07/28/2023

  We will investigate the situation with ***********************, Leson Chevrolet Service Manager, when he returns from vacation on July 31st 2023 and provide a follow up.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I went into Leson Chevrolet in April ‘22 & was interested in a Tahoe. There was 2 on order & I noticed there was a “security package” & a “clear shield package.” I asked to have them removed & was told it wasn’t an option. It was never explained that these were items the dealership charges extra for and do in house. About a month after picking up the vehicle I noticed a message on the dash that said “service theft alarm.” I made an appointment at Leson but the very next day the message disappeared so I didn’t keep the appointment. The message eventually reappeared & I gave it some time but never went away. I made another appointment at Leson but did not receive service because they were extremely backed up and had terrible customer service. I took it to a dealership closer to my house and they found out the message was do to a security system Leson Chevrolet installed improperly. They had seen this before with another vehicle from Leson Chevrolet. They explained that some wiring was done incorrectly. I had to pay out of pocket to have it fixed so I contacted Leson R***** via phone and was given his email to send receipts to. I told him I wanted to be reimbursed not only for the labor I paid out of pocket but for the security package they charged me for since it was not longer operating. I also asked to be paid to take my vehicle to another dealership to have the light & additional wiring they installed removed. He agreed via email to reimburse for repairing the dash message & agreed to give me money back for the security package. He said he would only agree to have the car done at his dealership. I was ok with that. Ive only received a check for paying the dealer to repair the message. No one has contacted me to have the wires/light remove & the owner refuses to respond to emails. They are making customers pay for an alarm but new vehicle come with a theft system. They are double dipping. Ive found reviews where other customers & employees complain about this.

  

  Business response

  10/04/2022

  The attachment explains the details on both dealer-added packages on all New and Used GM vehicles sold at Leson Chevrolet. The blue LED indicator is an enhanced feature of the factory theft system and vehicle recognition. The safety and security package includes many services listed in the attachment. 2-Premier Details, 2 Oil Changes, 1 set of Wiper blades, two tire rotations, 2 Rain X, Unlimited Nitrogen Tire fill. The clear shield package protects door chips, door dings, and door handle scratches. Billy George, our service manager, spoke with the representative at the other dealership. They found a poor connection at the BCM. Billy recommends that the customer returns to Leson Chevrolet to inspect the repairs and the dash panel. We can discuss any reimbursements after the inspection is complete. 

  Customer response

  10/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18164329, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is the 1st I hear of bringing the vehicle in for an “inspection.” The dealership that repaired the faulty installation of the security system gave me a detailed report of their fundings which was provided to Leson Chevrolet. I just need a date/time to bring my vehicle in to have the panel replaced & the extra wires/lights the dealership installed removed. As far as the reimbursement for the “security package” I was never told I needed to bring the vehicle in prior to getting it. I was told by Leson Robowe that it would be refunded along with the cost of the repairs. I’ve received the payment for that but not the security package so that makes me think the dealership has no intentions to refund that package. 

  It was never explained to me what that package included so seeing the details that was sent in was a 1st. I do not plan to use any of it so I feel I’m entitled to a refund. As a matter of fact I don’t feel plan on ever dealing with Leson again I don’t even feel comfortable having the service dept remove the security system they installed but I wasn’t given any other option. I’ve attached a email from Leson R***** telling me he would refund the package.
  
  Regards,
  
  ******* ******
  
   
  

  Customer response

  10/17/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18164329, and find that this resolution is satisfactory to me. 
  Please let me know who I should follow up with regarding the reimbursement & when can I bring in the vehicle for the inspection.
  
  Regards,
  
  ******* ******

• Initial Complaint

  02/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought in my Chevrolet ******** that I purchased from them and paid in full including my warranty. Twice, I brought it in for service/diagnosis on the issue of the truck not turning off fully and locking my key in place. Now the second time I brought it in I was desperate. They held my truck for almost two weeks with zero contact or update. It was only when I demanded it back that I was told they couldnt recreate the issue. It was truly a horrible experience. I have since moved and have the same issues. So I brought it to my local ***** dealership where the issue was diagnosed within 3 days. It needs a new shifter which should have been addressed with Leson from the beginning. This issue has been ongoing since it was under warranty. Now I am being dealt a huge **** due to their lack of incompetence and service. I cant afford this. The second time I dealt with them was in August of 2020 when it was under warranty. I feel wronged by them. I feel cheated by them. I am now going to be suffering financially from them.

  

  Business response

  03/05/2022

  My apology for this inconvenience. I will provide this information to ***********************- Leson Service Manager to research and assist ************************. He will investigate and follow up with the  Dealership. Update to follow.

  *************************************** and ************************************** are contact emails along with a Service Direct # ************ in case ************************ or the Dealership needs immediate assistance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩