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Business Profile

Caterer

La Maison Creole Catering Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/19/2022 I met with ***** a representative of ** Maison Creole to make a deposit for a Christmas Social to be held on December 18, 2022. I made a deposit in the amount of $600. I was told that the contract would be emailed and we finalize the menu 2 weeks before the event. I hadn't received an email by Wednesday, November 23, 2022 I reached out to ***** at ************ and there was no answer. I sent a text message no response. Yesterday, December 13, 2022, I contacted *********************** via telephone at ************ and told him about my situation he supposedly took my information and assured me that he would call me the same day by close of business at 6 pm. I have yet to receive a call from him. I would like my deposit back.

    Customer Answer

    Date: 01/04/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by La Maison Creole Catering Incorporated regarding complaint ID ********.

    Regards,

    *********************

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for catering in 08/2022 with La Maison Creole to provide catering services for a wedding rehearsal lunch on 10/08/2022 for pick up at 1:30pm for ***** people. I paid the $600.00 deposit on 08/22/2022. My check was cashed on 08/31/2022. Two and half weeks prior to the event, I tried multiple times to contact ************************* regarding final plans and payment. He refused to take my multiple daily calls and emails. He never returned my call. The day before the event , my husband went to the venue and final found ****. He assured my husband that we were his priority and the services will be fulfilled on agreed time and date . The day of , **** again confirmed the services . We should up to get the catered food at agreed time and date on 0/08/2022 at 1:30pm . **** was not there at agreed time. When **** called us back at later time at 1:45pm . He states that the food was ready and he would bring to our house around 2-2:30pm. He did not show up. At 3pm , We tried to call **** and he refused our phone calls. We had to buy food and ******* and Canes . **** still is refusing our call and text. I can not get my money back .I would like my refund of 600$

    Customer Answer

    Date: 11/01/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by La Maison Creole Catering Incorporated regarding complaint ID ********.

    Regards,

    *****************************

La Maison Creole Catering Incorporated is NOT a BBB Accredited Business.

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