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Business Profile

Auto Rentals and Leasing

Hertz Local Edition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A car was rented by ***** for me through this location. I have the email from Geico showing a check was issued for the full amount including the check number and date issued. Car was rented in June and it is now October and Hertz is trying to charge my credit card on file for the balance (rounded up). I have contacted Hertz customer service and was told they could not "find an account for me". I asked to speak to some one else and was told no and asked to speak to a supervisor and was told there was not one but someone would call be back and this has not happened. I am looking for the reason Hertz is trying to charge $944.00 to me when they have already been paid by *****.

Hertz Local Edition is NOT a BBB Accredited Business.

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