Complaints

This profile includes complaints for Ross Downing Chevrolet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ross Downing Chevrolet, Inc. has 5 locations, listed below.

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  Ross Downing Chevrolet, Inc.

  600 South Morrison Boulevard Hammond, LA 70403-3714

  
• 

  Ross Downing Chevrolet, Inc.

  2522 South Burnside Avenue Gonzales, LA 70737

  
• 

  Ross Downing Chevrolet, Inc.

  1301 S Morrison Blvd # 101 Hammond, LA 70403

  
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  Ross Downing Chevrolet, Inc.

  500 Westin Oaks Hammond, LA 70403

  
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  Ross Downing Chevrolet, Inc.

  1301 S Morrison Blvd Hammond, LA 70403-5703

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my truck I got the topped out package and when I went in I told them I have to have my transmission and motor covered so they said that it was covered and my warranty was 3 years or to 30000 more miles it had 110000 when I bought it in December of 2023 we’ll skip to October the 29th 2024 my transmission went out I brought it up there the following Monday and they had it for about a week and I called to get a check up on and they said they filed my paperwork wrong. It was only covering my media in the truck. But said that they were going to get it fixed and it was gonna be fully covered well the next week they called my father and told him they couldn’t fix it because it wasn’t covered in warranty and my dad asked how is that our fault that he messed up and they said that he got fired so it didn’t matter and i paid 6000 for the warranty and they are not gonna fix it

  

  Business Response

  Date: 11/25/2024

  On 12/29/2023 customer purchased a 2015 Silverado 1500.  The customer purchased an extended warranty that covers electrical components. The customer signed this contract which has the type of warranty checked off. Nothing was filed incorrectly as the customer suggests.

  We submitted the claim to ****, who provides the extended warranty, and the claim was denied due to the problem not being electrical, but rather mechanical.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck with 50,000 miles at 69,000 the OnStar system broke. I was told to bring my truck into dealership where’d I purchased it from. Months my truck sat there only to get my truck with the dashboard broken. I immediately brought it back and the mechanic said he couldn’t find the problem. I was advised to wait until it broke. I scheduled a loaner from Ross downing which take a while to get. They then tell me my dashboard is broken. They refuse to repair. Nothing except onstar was wrong with my truck when I dropped it off. No vibrating rattling dashboard.

  

  Business Response

  Date: 11/15/2024

  We replaced a radio component for On Star on 10-26-23 which is
  located in the pas/s kick panel on the floor. The module is nowhere near the
  top of dash. The vehicle had 59287 miles at the time of this repair. Cust
  returned on 3-4-24 at 66172 miles complaining of a rattle in the dash and she
  did not tell advisor at that time that it might be related to last repair. Our
  technician could not duplicate during the test drive and customer took vehicle
  without complaint. Cust returned on 10-8-24 with 85289 miles now saying we
  damaged her dash. The advisor reached her 1 week later and the customer said
  she wouldn't pick vehicle up unless we repaired it. The advisor did not involve
  management at that time and tried to speak with customer 1 week later telling
  her to return loaner vehicle and she refused. I spoke to the customer on
  11-13-24 and explained that I did not believe we could have damaged her vehicle,
  however I would help with the cost if she wanted to repair. Cust was
  belligerent and told me she was getting an attorney; I instructed her to bring
  loaner back the same day and she did.  

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29, 2023 purchased a vehicle from Ross Downing. I was sold a 2014 GMC Sierra Pickup truck. I was going to take it home the day I purchased it and was told it had not yet been serviced and for safety reasons I would be able to get it the next Tuesday. Truck wasn’t ready Tuesday, Wednesday,Thursday, but Friday they delivered to vehicle to my home. It had 1 set of keys with dealers tracker still on them. Truck locked with keys in it. I paid locksmith to open truck. Called the dealer about extra set of keys-no reply. Called dealer about dangling wires, check engine light, and horn not working. They didn’t reply at first. After second attempt at getting a response, they said they will fix it. Brian said he would schedule it with the service manager and have Morgan to call with the date of service. That was 8/7/2023. As of 8/17/2023 there has been no communication, schedule acknowledgment, nor any call from Morgan. They seem to be a sell it and forget it organization. I’ve had to initiate every communication since signing the documents. Even when I had questions from the finance manager, he didn’t return a call. I’ve paid $275 for a extra set of keys after the doors locked (paying $70 on the day the truck was dropped off in front of my home). I need help with this because I’m tired of calling without resolve and no one at this dealership follows up or return calls (unless, of course, you haven’t signed paperwork).

  Customer Answer

  Date: 08/31/2023

  Please close complaint. I called them yesterday-they made an appointment for today to correct issues with the vehicle. I brought the vehicle there today for 8:30am and they fixed the vehicle and gave me another set of keys.

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Corvette in Jan 2023. The dealer collected too much sales tax and I pointed out that mistake while I was there. The dealer, *** ****** told me that I was wrong about the amount. The DMV refused to register the car because of the overage and sent the paperwork back to the dealer with the correct amount of taxes that should have been collected. The overage was approx $500 and now the dealership is refusing to give me the remainder of my money back. I want MY money returned to me without any stalling, gimmicks or other lies.

  

  Business Response

  Date: 04/12/2023

  Mr. ******, we apologize on the delayed refund. With your vehicle being registered out of state we needed proof of registration before we refunded the excess amount. It sounds like we received the proof of registration this morning. We have cut the check and it is being sent out today.

   

  Thanks,

  **** *******

  Customer Answer

  Date: 04/13/2023

  
  
  Complaint: 19926976
  
  
  
  I am rejecting this response because:

  It is MY money and you have no right to hold it for any reason
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original transaction date 4-12-21
  Latest attempt to get corrected 10/20/22
  Previosly had new wheels and tires installed at dealership at suggestion of parts department. Initial problem was that one wheel had a crack and I was seeking a replacement. Dealership had wheels and tires for a good deal that would replace all so I accepted this suggestion and purchased them. Ever since they were installed, my speedometer has not been accurate. Not only is this a safety concern, but I wonder if it also affects mileage reporting on the vehicle. Dealership demanded that I pay to reftify the speedometer. Had I been informed of this in the beginning, I would not have gone this route to repair the broken wheel.
  
  The business was also a bit condescending and made me feel as though I knew nothing of vehicles in a rude way (to be clear, I know nothing of vehicles and put my trust in their expertise to tell me what is needed.) To be told that I should have done option a or b because I should have known better is not a valid response. I do not know better and don't intend to as I know nothing of motor vehicles.
  
  A satisfying solution would be for the company to correct the speedometer and not demand that I am responsible when it was their advice that caused the situation I am in. Separate dispute will follow for a warranty issue.

  

  Business Response

  Date: 10/26/2022

  We have contacted the customer and will reprogram his computer to his speedo meter is showing the correct speed.  He has accepted our offer.

  Thanks for your help

  ****** *********

  Customer Answer

  Date: 10/26/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18253367, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****