Reviews

This profile includes reviews for All Star Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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All Star Automotive Group has 13 locations, listed below.

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  All Star Automotive Group

  2586 Range Park Drive Denham Springs, LA 70726

• 

  All Star Automotive Group

  13000 Florida Boulevard Baton Rouge, LA 70815

• 

  All Star Ford

  2586 Range Park Dr Denham Springs, LA 70726

• 

  All Star Genesis of Baton Rouge

  12730 Airline Hwy Baton Rouge, LA 70817-5103

• 

  All Star Volvo Cars of Baton Rouge

  10101 Coursey Blvd Baton Rouge, LA 70816

Review Details

• Review fromLakietra L

  Date: 08/23/2024

  1 star
  I’ve been waiting on my overage check from all star Hyundai of Baton Rouge for going on over 2 months. I’ve called and spoken to just about every head person in their corporate office and NO ONE. Wants to help me. I’ve bought 4 cars from them and each time I’ve brought money to them. I don’t understand why won’t they help me and get my money back to me? Everyone in their office is acting lost as though no one knows what’s going on.

  All Star Automotive Group

  Date: 08/29/2024

  We're sorry to hear about your disappointing experience
  with us. Customer feedback is vital for our growth, and we want to learn from
  this to better our services. Please contact us directly with any specifics, and
  we’ll do our best to resolve the issues you faced.

  
  

  Sincerely,

  
  

  All Star Customer Care

  
  

  *****************************

• Review fromCarol h

  Date: 07/19/2024

  1 star
  On July 18, 2024.I contacted Kia on Seign lane to see did I have a warranty on my battery, well they guy ***** in service told me that he will transfer me to parts department, well parts transferred me back to service, so ***** was about to transfer me again till I said sir please do not transfer call. I'm just trying to find out do I have a warranty on battery. He said parts can assist you. So, I hung up and called Juban store with a nice lady was able to assist me and look in the system to tell me if I have a warranty. so, she did inform that I did. I told her I could not get any help at Siegen lane so she transferred me over there to speak with manager ******** ****, so ***** said she was out of the office. she finally calls me back, so I told her I was just trying to confirm if I had a warranty on battery. she stated yes ma'am until August. so, she said bring vehicle in, I told her that I would have to get it tow there. so, I called the company insurance paid $125 and I paid remaining of $90. I get a call the next day stating battery was go be $389 from ****** ******* So, inform her that I spoke with ******** and another lady battery was under warranty. So, manager ******** never call to accommodate me or speak with me about the issue, she left me hanging showing no care in the world. I lost money getting my care tow there because i was under the impression my battery was under warranty. They do not care about make sure customers are happy, All I heard was I need this done to me car. worse customer service ever. left voice mail for general manager he did not have time to call me either .my car is stuck there until I see can I find a cheaper battery to replace it. Customer service is poor

  All Star Automotive Group

  Date: 07/23/2024

  Thank you for reaching out and sharing your experience with
  us. We appreciate your efforts to seek assistance regarding your battery
  warranty and understand the frustration you encountered. We would like to
  assure you that your feedback is taken seriously, and we are constantly
  striving to improve our customer service processes.
  
  
  
  Our manager has informed us, and we are pleased to hear,
  that you were able to have your battery replaced. We hope that we will have the
  opportunity to serve you better in the future. Please don't hesitate to reach
  out to us with any additional concerns.
  
  
  
  Sincerely,
  
  All Star
  Customer Care
  
  *******@allstarautomotive.com

• Review fromT. H.

  Date: 06/04/2024

  1 star
  Of course this place is not BBB accredited. I wish I would have looked here before buying. They sold me a vehicle with a bad transmission. The dealership itself is bad enough, but the lack of leadership at the top is insane. STAY AWAY!! Stay away from any dealership with the words All Star in it.

  All Star Automotive Group

  Date: 06/14/2024

  Thank you for sharing your thoughts about your recent vehicle purchase. Our records indicate that the transmission issues you experienced arose after thirty-three days and three thousand miles of use, exceeding the dealership's warranty period of 30 days and 1000 miles. Additionally, while an extended warranty option was offered at the time of your purchase, you chose to decline it.
  We understand your perspective and acknowledge your desire for assistance with the repair costs. However, it is necessary for us to adhere to the company's established protocols to ensure fairness and consistency for all customers. Although we could not make an exception in your case, we appreciate your understanding of the dealership's position. Should you have any further concerns or require additional assistance, please do not hesitate to reach out.
  Sincerely,
  Chris Solomon
  General Manager
  All Star Chevrolet

  T. H.

  Date: 06/18/2024

  You say “It is necessary for us to adhere to the company’s established protocols to ensure fairness and consistency for all customers.” What protocol was established to ensure a quality vehicle is being sold to your customer? Because this protocol was obviously not followed. “Fairness”? There is nothing fair about this deal. You profited from me buying a bad vehicle. All Star wants to pick and chose what protocols to follow and what is “fair”.
  I don’t not understand the dealership position on this. Please do not assume I do. Your upper management has the ability to make this right. They choose not to. I want to believe that the owner of this dealership did not build this company by doing business like this.
  I will continue to warn all family, friends, and respected members of the BBB to STAY AWAY from any dealership with the words "All Star" in it. They will take your hard earned money, give you a dud of a car, and sleep easy while doing it

• Review fromBriana M

  Date: 06/03/2024

  1 star
  Horrible business and horrible customer service!!! I even bought my car from this dealership. ALL STAR DODGE, JEEP, RAM in Denham Springs, LA is a complete joke and rip off. Literally paid for my services to be done to my vehicle $2500, was told I had to rent a car from enterprise when they had so many cars in the lot and still would not let me get a car. I said I would pay the $35 dollar fee a day. It is not my fault I had to bring my car back three times due to the same issues. Same two lights kept coming on because they left the spark plugs loose and never fixed my gasket. They kept telling me we don't know we have fixed the issues from the diagnostics ran. The third time they denied me service and told me they wouldn't service my vehicle. Now, I find out from taking my vehicle to another established service department, it was not fixed. They have pictures of my gasket not fixed. As well as my spark plugs being replaced but left loose. They will not return my calls or voicemails. I have proof showing this. GM **** ******* joke of a GM laughed in my face and told me we can't satisfy all customers. WOW great service to your customers ALL STAR, expert technicians DOUBT THAT!!

  All Star Automotive Group

  Date: 06/07/2024

  Thank you for your patience and for giving us the
  opportunity to provide an additional inspection and clarify the work that was
  done. It's unfortunate that the after-market shop misinformed you about the
  repairs done at our dealership. A thorough inspection was conducted, and the
  necessary repairs were made, as outlined in the service records. Detailed
  pictures and explanations were provided to support the work performed. For any
  further questions or additional information, the team is ready to assist.
  
  
  
  Sincerely,
  
  All Star Customer Care
  
  *******@allstarautomotive.com

• Review fromRichard H

  Date: 06/01/2024

  1 star
  Part 1of 2
  A few days ago I went to the All Star Kia agency in Baton Rouge, LA. In response to an important safety recall that Kia issued for my Kia Stinger, they found that the turbocharger oil feed and hose assembly needed to be changed immediately to avoid a possible fire when driving. Imagine for a moment that real danger. So after 1 month of calling Customer Service, they gave me an appointment. The day arrived and I was very punctual to the appointment, an employee from the agency mentioned above came out and received the car, and told me that it would take 2 hours, I responded that there was no problem, I would wait, after 20 minutes he came out again and He told me that it would take 5 hours, I told them again that I would wait anyway. After another 20 minutes, he came out again and said to me that I had to sign some papers (Very reluctantly and remembering that 2 years ago I took another Kia Sedona car to the same agency and they acted in the same fraudulent way that I describe here). As I explained here, I told them that I did not want to sign any paper until I received the correct service due to the Safety recall required, due to my previous bad experience. Please read part 2 of 2

  All Star Automotive Group

  Date: 06/07/2024

  At All Star Kia
  of Baton Rouge, we aim to provide top-level service to all our customers and
  address any concerns you might have. We appreciate your patience and understand
  the inconvenience that vehicle recalls can pose. Rest assured that our team is
  dedicated to resolving these issues as quickly and efficiently as possible,
  within the constraints of parts availability and operational capacity. We
  strive to meet the high standards expected of us and are continuously working
  to improve our processes based on valuable customer feedback like yours. Thank
  you for bringing this to our attention.  We would appreciate the
  opportunity to speak to you directly and address concerns.  Please provide
  your preferred contact number if this works for you.
  
  
  
  Sincerely,
  
  All Star Customer
  Care
  
  *******@allstarautomotive.com

• Review fromFred F

  Date: 04/22/2024

  1 star
  I purchased a new jeep with a wire transfer. My bank said the transfer was complete by 1:00pm. The dealership refused to check if the transfer went through in their side. And said I needed to wait until Monday it was Friday. They would not release the car until the transfer went through and they wouldn’t check if the transfer went through. Monday morning I have not heard from anyone. I call my bank and they tell me incorrect wire instructions were given and the transfer failed Friday afternoon. They do not answer the phone, they do not return phone calls. I paid a deposit and I can’t complete the transaction.

  All Star Automotive Group

  Date: 05/03/2024

  Thank you for sharing your experience. We strive to ensure that all transactions are smooth and meet our customers' expectations. It's important to highlight that our process for verifying wire transfers is designed to protect both our customers and our dealership from potential issues. We understand the anticipation and excitement that comes with purchasing a new vehicle, and we make every effort to expedite processes within the constraints of our policies. Our team's decision to deliver the vehicle, incurring additional costs to do so, reflects our commitment to customer satisfaction. We appreciate your patience and are glad to have been able to resolve the situation.
  Sincerely,
  All Star Customer Care
  *****************************

• Review fromPatricia B

  Date: 01/05/2024

  1 star
  Purchased a 2023 Kia Sorento from Kia of Baton Rouge in 03/2023. Turned on the rear window defroster for the first time in 09/2023 and noticed a section that appeared to be peeling. My concern was that I have a 2014 Kia Sorento that has not experienced any issues. Brought my vehicle in to Kia of Baton Rouge on 10/05/23 for an inspection (see Invoice # ******). I was told by the service department that the damage was from the tape of the temporary tag that had been placed in the rear window. But was told that because the defroster still works, they would not do anything to remedy the situation. I reported the incident to Kia Customer Service (Case# ********) and was told they would get the information for the General Manager and refer my case to them. It has been over a month and I have not heard anything from Kia of Baton Rouge or Kia Customer Service concerning my complaint.

  All Star Automotive Group

  Date: 06/12/2024

  Thank
  you for sharing your experience. Your feedback is valuable, and we appreciate
  you taking the time to provide detailed information regarding the defroster
  issue you encountered. We aim to ensure that all our customers have a positive
  experience with their vehicles and our service.

  
  

   

  
  

  Sincerely,

  
  

  All Star Customer Care

  
  

  *******@allstarautomotive.com

• Review fromLori C

  Date: 12/13/2023

  1 star
  NOTHING ALL STAR ABOUT THIS PLACE! Mr. ***** is the epitome of what the world thinks car salesmen are! He proves that there are still some unscrupulous, seedy and downright unconscionable ones out there! It is definitely unsettling that he has a leadership position and represents a brand as management. LIED UNTIL THE BITTER END! Told me he could NOT make a deal in 72 hours that I made overnight! He sold the vehicle from under me and its still sitting on the lot. I guess his friend/associate changed their mind or didn't come through as he expected! Perfect ending for a prefect fiasco AND LIAR! Me? I'm riding high in my new 2024 3500 truck from ***** *********! I told you Mr. ***** I would make you known for what you did! Well, it starts NOW!

  All Star Automotive Group

  Date: 12/14/2023

  We deeply regret
  to hear about your experience and apologize for any inconvenience caused. At
  our dealership, we aim to uphold the highest levels of transparency, honesty,
  and customer satisfaction. It appears we have not met these standards in your
  case. We've taken note of your feedback and we assure you that it will be
  addressed appropriately. We understand how important it is to make our
  customers feel comfortable and valued throughout their purchasing process. Your
  feedback is appreciated and we sincerely hope we will have an opportunity in
  the future to regain your trust.
  
  
  
  Best Regards,
  
  All Star Customer
  Care
  
  *****************************

• Review fromBrandy L.

  Date: 12/04/2023

  1 star
  This dealership advertised pictures of a vehicle online that were not an accurate representation of the condition of the vehicle. Once we drove an hour, lured in by the pictures of a polished vehicle in excellent cosmetic condition, we realized that it was not as pictured so we started our inspection. We inquired about the defects we found and asked if they would be willing to correct these before we made a purchase. The sales guy went get his manager to look at our concerns and he agreed they were fixable. They wrote everything down that we asked to be fixed and had us sign a paper stating what they would fix and we agree that those were the things we asked to be fixed. Once in finance office, we were told that if the manager decided that it was too costly to fix these things, we could opt out having the costlier things fixed or just walk away. We agreed. This was on a Friday and he said he would call us on Monday and let us know something. He didn't want our down payment at that time and he advised us not to insure the vehicle. We did not hear back from anyone so we text our sales guy on Wednesday and were told that the vehicle would be ready by the next day or that Friday. Thursday morning, the finance guy called and let us know that it would be too costly to fix some of these things so we asked what exactly ran the cost up way more than the agreement to which he could not answer. He said he would call us back on that. He never called back. We text our sales guy and he said the car would be ready the next day, Friday. We called that next morning and asked exactly where we stood and were told they would not be fixing what we asked of them. All week we were told the car would be ready by our sales guy. I emailed the GM, Rudy, called and left a voicemail. No response, ignored us. No one was upfront with us. In my opinion, they never planned to fix what they agreed to. They assumed we would be duped into taking the car, as is. What they did do was waste our time.

  All Star Automotive Group

  Date: 12/07/2023

  We deeply regret that your experience with our dealership did not meet your expectations. It is our policy to maintain transparency and honesty in all our dealings, including providing realistic and accurate online images. We apologize that the vehicle you saw fell short of the standard portrayed online. Misrepresentation is not in line with our values. We would like to learn more about your concerns to provide you with a more satisfactory solution. Could you kindly share your preferred method of contact so that our sales team can reach out at the earliest opportunity?
  
  
  
  
  
  
  
  
  
  Sincerely,
  
  All Star Customer Care
  
  *****************************

• Review fromZiara A.

  Date: 11/20/2023

  1 star
  -5 stars. I’ve never experienced a more unorganized & unprofessional dealership. sales people lack knowledge about process & have poor communication with customers. told we were approved for the vehicle then informed that “someone submitted the application incorrectly” & now we’re not. how does that happen? major red flag, can’t trust anything from them now because of that “mistake.” that is completely unacceptable for a respected business, which i now know they are not. do not waste your time & sanity with this foolishness.

  All Star Automotive Group

  Date: 01/05/2024

  Hello *****,
  Your feedback is greatly appreciated. We would like the chance to speak with you regarding your experience with our Sales Team related to the vehicle you were seeking approval for. Can you please email us with your preferred contact information? Looking forward to speaking with you.
  Sincerely,
  All Star Customer Care
  *****************************